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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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Using your service is very confusing and misleading. I indicated that I was only browsing but had to fill out a job description to do that; then I started to receive responses from applicants; then I could not view their apps until I signed up for a premium service. Not until I purchased the premium service was there a note that basic service allowed review of apps and a "no" response to applicants. I would like to have told applicants that I cannot interview for service for about 3-4 weeks. If I weren't desperate to find a couple of kinds of service, I would not continue with your website.
I was not happy that when I first created my account and found a lot of care givers that might work, that I needed to subscribe... It forced me to subscribe if I wanted to find out anymore about these caregivers. Then when I did subscribe, I had been sent a 20% discount code which I did supply when I gave my credit card. I didn't receive the discount.
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Hello Patrick, Thank you for your feedback. Care.com tries to keep fees reasonable to allow Caregivers and families to connect. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-003056 with your message.
Good except i don't like to pay up front when i don't know if i can even find someone.
Hello Ned, Thank you for your feedback and membership. I am sorry for the confusion regarding your billing. Care.com does try to make our billing process as clear as possible. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-003054 with your message.
I can no longer message as I have hit my "limit" for 24 hours. I need a babysitter for tomorrow but it is impossible to get one without being able to message.
Hello Nathan, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-003051 with your message.
It seems that it is designed to make money. Charges for access then for every other item needed, but it does provide some good tips.
Hello Dlisa, I am sorry you are frustrated with the add-on offers. Care.com offers a variety of features to accommodate the needs of all our members. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-003046 with your message.
Cant delete messages maybe just because i am new but so far a little confusing using this
Hello Millicent, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-003042 with your message.
Add ons should be clear from the beginning. Meaning that they should be displayed from first pay click.
Hello Isabel, I am sorry you are frustrated with the add-on offers. Care.com offers a variety of features to accommodate the needs of all our members. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-003034 with your message.
You require a premium membership before you get any real information. Now if this works out as i hope, i will change my rating
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003020 when you message.
Would be nice to have a quarterly or monthly payment option; I only have a temporary need to find a care provider.
Thanks for the review! We'd be happy to help you with the issue you are having, you should have a number of membership lengths available on your account. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003018 when you message.
All you all want is more money, show me some results.
We appreciate your review. We'll be sure to share your feedback with our management team. If you have a question or issue with your account, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003016 when you message.
I selected a 1 month subscription the website continues to charge my cc. It's impossible to cancel and I also received 0 leads for a sitter. This site is terrible.
We appreciate your feedback. Our service is by subscription so members have the convenience of using their premium benefits whenever they need them. However, they can always cancel through their account or by reaching out to our Member Care team at any time. Our Member Care team can be reached via the Contact Us link in our Help Center found at help.care.com or through our Facebook Messenger. If you'd like to discuss further or need help cancelling the membership please reach out to us and include Reference Number REV-003011.
Everything is great so far can't wait to hear back from the potentially babysitters
We love hearing this! Thanks so much for sharing!
I've had a love/hate relationship with Care.com. I'm hoping that I get a better match this time around. I believe it can work. I've just never had luck but am giving it a try in a new city.
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003007 when you message.
I thought I was going to be charged monthly. Instead you charged me $250 or so for entire year!
Hi Sandra!
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003008 when you message. You are shown this will
Tried to post a job ad and then it errored out. Cannot post anything after I just paid for membership.
Hi Sam!
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-002997 when you message.
Was no given an optionor explanation when i first signed up was taken immediately to screens that led to charges
Hi Norma,
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-002996 when you message.
I haven't even had the chance to find anything because of all of your Pop-Ups.
Hi Somer!
We appreciate your review. We'll be sure to share your feedback with our management team.
Site is well designed unfortunately the cost is very high.
Hi Brittiany,
We appreciate your review. We'll be sure to share your feedback with our management team.
The additional charges. Nickle and dime the customer in addition to the large amount in the beginning. Somewhat confusing of the initial fees or the lack of refund if services does not prove to be helpful or no prorating if not all needed.
Hi Tawana!
We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Thella, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-003067 with your message.