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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
This summary is generated by AI, based on text from customer reviews
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Can't really say anything since I just posted other than the site is pretty easy to use.
No feelings one way or the other. Seems straightforward at this point.
Hi Thomas,
We appreciate your review. We'll be sure to share your feedback with our management team.
This is one of the buggiest sites I've ever used. You mis-billed me and also keep having rendering errors on web pages.
Hi Michael,
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003144 when you message.
Your site is not easily navigated, at least on mobile. It seems impossible to contact your business which is very inconvenient. Am not sure if I've sent msg to provider correctly nor how they will contact me.
Hi James,
I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-0031379 when you message.
It took me five tries to sign up for premium with a number of error messages, very frustrating, and then I feel like you are hustling me with all of the add ons you try to tack on at the end.
Hi Arden,
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003125 when you message.
When trying to purchase an upgrade my cards were continually denied. I was told I had to use my Iphone or google chrome on a desk top. This was very inconvenient because I was trying to using my tablet.
Hi Sue,
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003123 when you message.
I like it, but don't like that I can only message so many caregivers at a time.
Hi Kristin,
We appreciate your review. We'll be sure to share your feedback with our management team.
I have not had any problem with the web site it was easy to navigate
Hi Myra,
We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Does not allow to submit more than one set of hours per day. Wanted to schedule more than just evenings. Had to put that in comment box.
Hi Lynda!
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003104 when you message.
Broken pages that wont load and don't have content in the Senior Care resources
Hi Laura!
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003098 when you message.
I have been trying to get a home health aide who does housekeeping but every time I pick a person it just brings me to the point where I have to choose the pricing but nothing ever gets me the woman. Help! I'm not so up on phones and computers that I actually know what I'm doing! No telephone to call that I'm aware of.
Hello Jayne, The free membership gives you a chance to try our services in case you weren’t ready to commit to purchasing a Premium Membership when you first visited Care.com. To ensure the safety of our community and to support our efforts in providing you a high quality service there is a fee associated with a Premium Membership. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-003089 with your message.
You are trying to force me into a service I do not want - I am not trying to hire employees - just trying to find a cleaner - this platform sucks - can't get any useful help or contact you.
Hello Michael, I am sorry for your frustration, The free membership gives you a chance to try our services in case you weren’t ready to commit to purchasing a Premium Membership when you first visited Care.com. To ensure the safety of our community and to support our efforts in providing you a high quality service there is a fee associated with a Premium Membership. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-003090 with your message.
The checkout was a little confusing, when trying to get past the upgrade, but it was fine once I realized I could skip past it. Look forward to using Care.com
We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Thank you,
Care.com Member Care Team
Too new to the site to know. Nothing negative yet...
Thank you for your review. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-003085 with your message.
The website is a bit cluttered and not as easy to navigate. For someone who may not be as tech savy, the site should be more intuitive.
Thank you for your review. I will be sure to share your valued feedback with our product team.
So far so good but all done is preparing and paying for a post.
Thank you for your 5 star review. The free membership gives you a chance to try our services in case you weren’t ready to commit to purchasing a Premium Membership when you first visited Care.com. To ensure the safety of our community and to support our efforts in providing you a high quality service there is a fee associated with a Premium Membership. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-003087 with your message.
You took my money and cancelled my account! Im trying to find care for my mother and you stressed me out even more... terrible customer service
Hello Mathew, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003081 when you message.
The site is really buggy for such a well known brand. At first it wouldn't allow me to edit my original job post and kept giving me an error. And now it continues to say my profile isn't verified when I am positive I am entering the correct information.
Hello Jerry, Thank you for your feedback and I'm very sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number when you REV-003080 message.
So far so good, now let's see how the process goes. Thank you.
Hello Reva, We love hearing this! Thanks so much for sharing!
It charged me for the yearly subscription and I only wanted monthly
Hello Andrea, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number
REV-003073 with your message.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jana,
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-003159 with your message.