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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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Seems okay... Wish i didn't have to pay 30+ dollars just to speak with someone who doesn't work out.
A lot of add-ons that cost extra, but overall, so far so good.
We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Second time using care. It is easy to use and seems to have many qualified care givers.
We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
I am having some difficulty finding my short list and the notes I entered about my mom and her needs on the initial screens.
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-003240 with your message.
I would like to add to the requirements: strong young male capable to lift him in and out of transport chair.
Thanks for the review! We'd be happy to help you with your job post. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003229 when you message.
When i signed into your site looking, i was appalled that to get any information you require a subscription.
I see folk on here i want to chat with apart from the 3 who answered. Why is it always about money and profit,
I did a 3 month subscription and i will cancel that soon.
We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer. If you need help cancelling your membership, please feel free to reach out to us through our Contact us link at help.care.com or through Facebook messenger and we'd be happy to assist. Please include Reference Number REV-003227 in your response.
Issues with account and I wanted monthly payment and it charged me a year!
Thank you for your feedback and I'm so sorry to hear that your billing is not correct. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003226 when you message.
I am disappointed that I didn't know before paying that a full background check was extra money. I feel like it was a bait and switch.
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist with your membership, if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003219 when you message.
All the adding you want me to pay for in addition to your base price is absolutely ridiculous. My 1 star rating applies, if I wasn't paying attention I would have up to 110 dollars every quarter charged to my account from a starting price of 57. Absolutely asinine.
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist with your billing if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003220 when you message.
It took awhile for the option(personal assistant) I need to show up.
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. If you still need assistance, please feel free to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003217 when you message.
I had to use different browsers to pay you guys. I tried five times to pay with different credit cards, all of which are valid on Firefox. I kept getting a vague error message about "an error occurred". This is incredibly frustrating for me. I can only imagine how many people do not take the time and effort to try more than three cards and two browsers just to pay you people.
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience while attempting to upgrade on the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003212 when you message.
The description of your membership options are misleading.
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003211 when you message.
It should have told us in the beginning that the yearly discount price with a lower monthly charge was going to be charged for the whole yr. At once. Otherwise, once I put in my cc info. That's when I found out & I thought I could pay the lower rate per month, which made it more affordable for me, so now I had to start over & put in my cc info. Again etc. People don't like to find out at the end right before paying.
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist with your membership or any other account questions you may have, if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003208_ when you message.
More interested in demanding money than providing service. Very poor website construction.
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003209
when you message.
Not many qualified people are available. I suspect that's the sign of the times, though.
Hi Mary,
So sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, please each out to us through our Help Center contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-003196 in your response along with a screen shot of the error message received.
I just registered today and thought there would be more responsiveness and options for housekeepers. Feeling very disappointed right now.
Hi Eloisa!
So sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, please each out to us through our Help Center contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV003197 in your response along with a screen shot of the error message received.
I've been trying to contact you but the page says invalid. I wish it was easier to get some help before deciding on membership. It's costly without knowing.
Hi Maryallison,
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-003194 with your message.
Really difficult to navigate and way too expensive
Hi Charles,
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003183 when you message.
Too many add ons that should be included with the price. Posting gave me an error several times with no explanation of the cause.
Hi Tim,
We appreciate your review. We'll be sure to share your feedback with our management team. If you are needing any help posting a job, please PM me on Facebook with the reference number REV-003164.
Website asked for job posting, but then didn't post until I upgraded. False advertising.
Hi Ida,
I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-003162 when you message.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003259 when you message.