On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The website is very slow, sometimes non-responsive and hard to maneuver to get the right information
I had multiple issues signing up when it came to upgrading to your premium plan.
Hello Rachel, I am sorry you had trouble upgrading your account. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-003302.
Care.com does not offer anything without a large fee. I am forced to pay so I did.
Hello Sheila, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Have made payment, lets how if I get what I am looking for.
Thank you for your review and membership. Please let me know if you have any questions about your account. I would be happy to help. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003300 when you message.
I really don't like the "add on" charges! What exactly am I paying for with the "premium" considering all the optional add ons?
Hello Jana, I am sorry you are frustrated with the add-on offers. Care.com offers a variety of features to accommodate the needs of all our members. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-003297 with your message.
I AM NOT understanding this procedure, why am I paying you for premium service if I need to run a background check on each candidate. What do you do for this premium service? Help me understand the process.
Thank you for your feedback. For the safety of our members, all caregivers are required to have an initial Carecheck/background check run to join Care.com. We do offer options for more extensive background checks for a fee, depending on the needs of the member/family. If you have any questions we'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-003296 with your message.
Was fairly user friendly and helpful until I got to the subscription page. Had to submit and upgrade my info several times.
Hello Kathy, I am sorry you had trouble enrolling. Please reach out to us through our Help Center contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-003292 in your response along with a screen shot of the error message received.
Website not easy to use, doesn't take information well
Hello Jen, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003291 when you message.
No one responds and it's hard to cancel subscriptions. This has been a waste of time and money.
Hello Ebony, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003290 when you message.
Please stop shoving a ton of sales opportunities down my throat and up my $#*! so that they meet in the middle halfway inside me. I just wanna find a caregiver, not be nickle and dimed.
I am sorry you are frustrated with the add-on offers. Care.com offers a variety of features to accommodate the needs of all our members. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-003286 with your message.
I just sign up for a membership, I'm anxious to see what type of applicants I receive.
Thank you for your review and membership. Please let me know if you have any questions about your account. I would be happy to help. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003287 when you message.
The payment page is cumbersome. There is a message button that doesn't message, it takes me back to the payment page. I. may cancel this tomorrow if it is too "tricky" to use.
Hello Patti, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-003279 with your message.
I feel i was forced to upgrade to premium, because when I clicked on message to a caregiver, it only went to the upgrade screen and I couldn't proceed without upgrading.:-(
Hello Dawn, I am sorry for your frustration, The free membership gives you a chance to try our services in case you weren’t ready to commit to purchasing a Premium Membership when you first visited Care.com. To ensure the safety of our community and to support our efforts in providing you a high quality service there is a fee associated with a Premium Membership. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-003280 with your message.
I continue to get error messages when trying to message potential caregivers.
Hello Gabriela, I'm sorry to hear you received an error message when trying to use the site. Please reach out to us through our Help Center contact us link at help.care.com or via Facebook messenger. Please include Reference Number
REV-003278 in your response along with a screen shot of the error message received.
Having to upgrade to communicate with potential hires is ridiculous! Also, why is there not a contact number for your customer service?
Hello Anitia, As an online-based company, we utilize our online capabilities to the fullest. I am sorry for your frustration, Your free membership gives you a chance to try our services in case you weren’t ready to commit to purchasing a Premium Membership when you first visited Care.com. To ensure the safety of our community and to support our efforts in providing you a high quality service there is a fee associated with a Premium Membership. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-003275 with your message.
Why am I paying extra to have access to buy background checks? Is that a joke? I paid thinking that the background check would be already included..
Hello Priscila, Thank you for your feedback. For the safety of our members, all caregivers are required to have an initial Carecheck/background check run to join Care.com. We do offer options for more extensive background checks for a fee, depending on the needs of the member/family. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-003271 with your message.
I really haven't done much yet. So far, I like what I'm reading.
Hello Janet,
Thank you for your review and membership.
Best,
Care.com Member Care Team
Hard to see post. On a fixed budget, you charge every time I breathe!
Thank you for the feedback! We'd be happy to help you with any issue you are having with your account. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003264 when you message.
I can't get care to send me an e mail to reset my password! I have used both of my e mail addresses to no avail! You have to have a better way to correspond with you customers!
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-003263 with your message.
So far so good, I just sign up so I can't rate you 5 starts yet
Thanks for the great review! If any issues pop up, we are always happy to help. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003260 when you message.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Blake, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003303 when you message.