On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I do think your upsell is too hard - this is a very stressful time to look for care and multiple pay now is taking advantage.
Care.com is very unfair and unjust for its care givers... going with sittercity much better. They will never return an email or phone call they just send you in a loop very unprofessional
Hi Patty,
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003373 when you message.
I thought this was a free service but I find to actually be able to use it I have to subscribe.
Hi Karen,
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003374 when you message.
It would help to have a filter according to availability
Hi Pauline!
We appreciate your review. We'll be sure to share your feedback with our management team.
Both the website and the app are horrible. I am not able to contact someone I am Interested in hiring
Hi Melissa!
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003364 when you message.
Care can be very confusing - I used them to find a job and hire someone. I have given the same information today at least 5 times and I pray I do not get CHARGED for giving the same information.
Hi Christine!
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003359 when you message.
I was able to view the candidates without being required to purchase an upgrade. I don't understand why I had to upgrade to see the same information I have already seen. Also, I am very suspicious of your company requiring my date of birth. There is no legitimate need for you to have this information.
Hello Prisca, I am sorry for your frustration, The free membership gives you a chance to try our services in case you weren’t ready to commit to purchasing a Premium Membership when you first visited Care.com. To ensure the safety of our community and to support our efforts in providing you a high quality service there is a fee associated with a Premium Membership. We require a birth date to ensure that our users are over 18 and to verify your account. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-003357 with your message.
I'm looking for senior companion care and pet care givers keeps coming up on the main screen.
Hello Valerie, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-003355 with your message.
Had to reload multiple times for the payment transaction to go through.
Hello Ruby, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-003354 with your message.
All of the add-ons should be on one screen in my opinion. Otherwise user-friendly.
We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Not sure I like the requirement of having to 'upgrade' to send message to you about one of your Care personnel. But it is what it is.
Hello Billie, I am sorry for your frustration, The free membership gives you a chance to try our services in case you weren’t ready to commit to purchasing a Premium Membership when you first visited Care.com. To ensure the safety of our community and to support our efforts in providing you a high quality service there is a fee associated with a Premium Membership. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-003342 with your message.
Like the easy access and background checks Moms safety is my goal
Hello Pam, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
All the extra subscriptions seemed a little excessive but great website all and all
Hello Wyatt, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Deceptive you showed 2 people then after I signed up no one in the area
Hello April, So sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, please each out to us through our Help Center contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-003334 in your response along with a screen shot of the error message received.
Finding it challenging to understand who is available and how to hire through this interface... Why is my job offer "pending approval?"
Cece, I am sorry you are having trouble. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-003322 with your message.
I am a little nervous but have hopes this will work.
Hello Linda, Thank you for your review and membership. Please let me know if you have any questions about your account. I would be happy to help. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003321 when you message.
Website on ipad would not take the payment card. Unable to update posting on cell phone. About to try it on the laptop.
Hello James, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number
REV-003319 with your message.
There is no provision for getting info not on website. No customer service.
Hello Mary, We are happy to answer any questions you may have. You can reach us through our Contact Us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003320 in your response.
Too expensive and trying to nickel and dime for other services.
Hello Rick, I am sorry you are frustrated with the add-on offers. Care.com offers a variety of features to accommodate the needs of all our members. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-003317 with your message.
We found a wonderful babysitter who worked for us for a whole year. Our child is Special Needs and requires someone with a special attitude. Could thank her enough so said she had to move away.
We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Thank you,
Care.com Member Care Team
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Felicity,
We appreciate your review. We'll be sure to share your feedback with our management team.