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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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Having to pay before I even know if it's going to work. Lots and lots of upsells
Your website feels smarmy
Thanks for the great review! We'd be happy to help you if any issues pop up. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003453 when you message.
A bit tricky to navigate. I'm really hoping I am able to find help through this resource.
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003452 when you message.
I would want all options where it costs money to be presented right upfront so a consumer knows what they are getting into.
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003447 when you message.
Not a fan of subscription services for a limited time situation, not to mention all the prompts for upgrades. It feels very tacky.
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003439 when you message.
Nervous about it because I have never needed care before.
Thanks for the great review! We are here and happy to help you with any questions/issues you may have using the site. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003437 when you message.
Pretty straightforward, provided value up front, and east to apply discount code. Easy to see the value in upgrading.
We're glad to have you here! Thanks for being a Care.com member!
Too cluttered. Too many additional add on fees and choices before you get to the staffing section as a new member. Busy parents need to find information quickly.
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003433_ when you message.
The 12/mo option appeared to be a monthly charge - apparently not so
Hi John!
Thank you for your feedback! You are prompted before you purchase that you are billed for the service up front. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-003426 with your message.
I need the service for the money I have just paid for 10 days of usage
Hi Olga,
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-003425 with your message.
Quick and easy to get started. Hoping for the best!
Hi Donna,
Thank you so much for sharing your thoughts. I will be sure to share your valued feedback with our product team!
Not really sure how this works. Do they call me? I don't think I even gave my phone number.
Hi Loribeth,
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-003424 with your message.
Pricing structure odd for not even be able to see anything before I decide to pay for a service.
Hi Kyle,
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-003406 with your message. You are able to create an account and list a job for free to see if you'd like to purchase a membership.
I deserve a refund. I signed up for the service 48 hours ago looking for a carer for my SIL after surgery. There were no available carers in the service area, the ones who messaged me back said they were booked. I hired a different company. I shouldn't have to pay for 2 days worth of non-service. Please issue a refund.
Also, if you want a background check on the carer, YOU have to pay for it. I hired a company that does all of that for me. Licensed, bonded, insured.
Hi Cece,
I'm so sorry to hear that you were not aware that our memberships are non-refundable. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. If you'd like to discuss further, please reach out to us through the contact us link at help.care.com or through Facebook messenger. Please include Reference Number REV-003401 when you message.
Trying to sell me more things while I've not even had the hiring experience for senior care needs. Not feeling this service is really going to be helpful.
Hi Ca,
We appreciate your review. We'll be sure to share your feedback with our management team.
You have to go into each person to see their availability and then it says they're not available. Hard to get to what you want to find.
Hi Joanne,
We appreciate your review. We'll be sure to share your feedback with our management team.
It doesn't make sense to be able to place an ad only to have to join in order to reply to people.
Hi There,
We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Lack of transparency with costs. A pay to play site that has mixed value up front.
UPDATE: I don't have a problem with a site charging a subscription. The issue is that it looks free to post, browse listings, etc and then you get to a paywall without a warning. There's no pricing or subscription information without already being logged in and account created. I didn't find out the cost of the subscription until my job ad was posted and I got an applicant. Hence "pay to play". Free to browse, pay to play is fine, just be clear about it.
Hi Jeremiah,
We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Didn't know about a subscription fee, but hopefully we can get some help for my in laws.
Hi Jennifer,
We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
It was messing up when I tried to upgrade, but seems to be working now
Hi Amanda
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003376 when you message.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003462 when you message.