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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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It's basically impossible to see what people even have to say before upgrading even though the "advertisement" says upgrade to reply. I get that upgrading is important but it leaves a bad taste that it is so pushed right off the bat.
I don't like the add ons. That should mostly all be included in the original price.
Thank you for your feedback on the membership options. If you need help with the account, feel free to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003524 when you message.
Not clear from the beginning you guys were going to charge for messaging. Price is expensive. Not clear whether or not I'll be able to find the resources I need here, and I don't like paying for something before I know it works.
Thank you for your feedback. If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003512 when you message.
A little confusing--you say it's free, but it's not. Just say it's not. :)
We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
I just want to hire someone and not be billed monthly. PLUS when I paid, it doesn't bring me back to the caregiver I was reading about and wanted to message.
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003510 when you message.
For a first time user, the number of buying options is too much.
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003504 when you message.
Availability sorting is completely useless, you just have to click on every profile
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003503 when you message.
Okay but the screen kept blanking out and not showing details
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003502 when you message.
I just want to hire someone to give rides to my mother. Why are you trying to ask for for background check money when you supposedly background check the people you have on your site. Every step I take you ask for more money. This is like one big money pit
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003495 when you message.
Do not like being forced to give my credit info online
Thank you for your feedback. I will be sure to share this with our product team. If you need any assistance with your account, we'd be happy to try to help if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003490 when you message.
You show a monthly fee, but when you try to check out it tries to charge you for the whole year
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with your upgrade on the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003489 when you message.
I got several errors when trying to update my job posting. The automatic grammar in the text box is kind of frustrating. I was trying to say my kids are 3.5 years old but it kept putting a space after the period. I honestly don't like that its helping people sound more educated. I'd rather see exactly what someone writes.
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003487 when you message.
Website and pricing constantly glitchy. Example: photo won't give reason for no upload, profile and posting hard to edit, and premium upgrade wouldnt populate last night.
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003488 when you message.
Overpriced and manipulative. I chose a one month membership, ut I see it will be automatically renewed every month. That in itself is enough to have me cancel my membership immediately.
I'm so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use and we are always available to help you cancel the renewal. If you'd like to discuss further, or need help downgrading the membership, please reach out to us through the contact us link at help.care.com or through Facebook messenger. Please include Reference Number REV-003484 when you message.
First, its advertised as having a free trial, but the free access doesn't actually allow you to communicate with anyone or do anything, so is therefore useless. Then when I decided to buy a month membership, I was upsold multiple times. Overall a bad experience.
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003476 when you message.
I keep getting an error message when I try and update my post
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-003474 with your message.
It is unclear how to use and how much things will cost
Was unable to look at applicant unless I signed up for membership.
We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer. If you have any questions on the site or how it works, we are happy to continue to help. Please reach out to us through our Contact us link at help.care.com or through Facebook messenger and we'd be happy to assist. Please include Reference Number REV-003468 in your response.
It has been very easy so far. Let's see if your candidates are up to the task.
Thanks for the great review! We'd be happy to help you if any issues pop up. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003466
When you message.
Terrible interface. Was hoping this would be easier to navigate like Rover. Checked one sitter to make sure they had availability all three days that we needed and booked the first date and now they don't have availability on the third day so we have to use two different sitters for the coverage.
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003463 when you message.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback on the membership options. If you need help with the account, feel free to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003531 when you message.