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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
This summary is generated by AI, based on text from customer reviews
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I changed my name because of divorce and got thrown off the site without explanation. I took over a week to get an explanation and a refund on my previous premium purchase so I could re-sign up to see my applications.
Was a bit difficult to upgrade and get going but moving along now!
Hello Denise, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
I cannot figure out what is happening after I agreed to pay for a membership and I can't get help that is actually helpful.
Hello Carol, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-003610 with your message.
You need to pay a subscription fee to apply to jobs. You need to pay a subscription fee to view applications. This results in an overabundance of caregivers who are applying to loads of jobs that ultimately never even get seen. Tutoring applications in particular will get flooded with out of state tutors/companies who offer tutoring services in addition to local ones. As a tutor, how are we even supposed to compete with someone who has dozens of five star reviews when we cant even get someone to see our applications?
I have applied to 28 tutoring jobs in the last month. I have been hired once and only ONE other person has even seen my application. This is absurd.
If Care really cared about fulfilling the caregiving needs of families then they would not make their platform pay-to-access.
Hello Daniel, So sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, please each out to us through our Help Center contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-003607 in your response along with a screen shot of the error message received.
Very clear instructions on how to proceed with finding the right caregiver for our needs.
We love hearing this! Thanks so much for sharing!
Thank you,
Care.com Member Care Team
Mobile web page didn't work. Samsung galaxy s21. Desktop view worked to make purchase. The desktop view did not have a second billing address. Mobile site did after the birthdate.
Hello Shiloh, Thanks for the 5 star review! We'd be happy to help you with the issue you are having. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003598 when you message.
A bit surprised on the fee that is needed to be paid just to contact a caregiver. A little disappointed with the process.
Hello Patricia, I am sorry for your frustration, The free membership gives you a chance to try our services in case you weren’t ready to commit to purchasing a Premium Membership when you first visited Care.com. To ensure the safety of our community and to support our efforts in providing you a high quality service there is a fee associated with a Premium Membership. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-003591 with your message.
Please don't block my account again just because I am using a credit card with a foreign billing address - we just moved to the US. Thank you.
Hello Daniel, Thanks for the 5 star review! We'd be happy to help you with the issue you are having. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003588 when you message.
I, ve tried 8 times to get my info accepted. Finally it took but wants an additional 60 Bucks for something else. You have no phone no, to talk to any one Really?
Hello Craig, I am sorry you had trouble enrolling. Please reach out to us through our Help Center contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-003587 in your response along with a screen shot of the error message received.
It seems easy enough to use, which I like. I'm a 74 year old retired Vietnam Veteran still out there doing my thing. Hope I'll be able to get some help for tomorrow.
Hello Dwight. We appreciate the great review, thanks! Best of luck with your search.
Thank you,
Care.com Member Care Team
This website is not allowing me to edit the job posting
Hello Bob, I am sorry you are having trouble. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-003580 with your message.
Not clear about services or information provided. Not sure about what the quarterly payment actually covers.
Hello Inez, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-003573 with your message.
You bill for every little piece, work on consolidating your offerings.
Hello Robert, I am sorry you are frustrated with the add-on offers. Care.com offers a variety of features to accommodate the needs of all our members. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number with your REV-003556 message.
App doesn't work well and there are glitches.
Confused about my membership, what it entails and how to use benefits of it.
Hello Catie, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the app. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Please include Reference Number REV--003547 when you message. Deleting and reinstalling the latest version of the app may also be helpful.
So far, so good. Like that there are people from my town who may be able to be a caregiver. Thanks.
We love hearing this! Thanks so much for sharing!
Thank you,
Care.com Member Care Team
It looks like a lot of nickel/dime, but if it gets me what I'm looking for, I'll be happy.
Hello Karen, I am sorry you are frustrated with the add-on offers. Care.com offers a variety of features to accommodate the needs of all our members. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-003542 with your message.
The website feels like it's heavily optimized to manipulate my decisions.
Hello Lucas, We appreciate your review. We'll be sure to share your feedback with our management team.
I could not choose quarterly. The link was invalid. I HAD to choose annual despite your message that quarterly was best for new users.
Hello Maria, Thank you for your feedback and I'm so sorry to hear you had trouble enrolling. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003538 when you message.
I find your site to be predatory and unclear in the way it works. This may be by design, but it is design that does not center the user's experience. Having a job posting automatically go live without the opportunity to consider/edit, and then having to sign up (far along in the process) for a premium membership to even see folks who respond is poor practice. I understand you need to make money, but that should be clearer.
Hello Lela, I am sorry for your frustration, The free membership gives you a chance to try our services in case you weren’t ready to commit to purchasing a Premium Membership when you first visited Care.com. To ensure the safety of our community and to support our efforts in providing you a high quality service there is a fee associated with a Premium Membership. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-003534 with your message.
I tried to do the yearly subscription at $12.99, but was charged WAY more than was advertised, so I chose the 3 month membership. Any way this can be fixed?
Hello Amy, I am sorry you had trouble upgrading your account. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-003535 with your message.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate your review. We'll be sure to share your feedback with our management team.