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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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This service is very expensive for what it provides.
Also, you used to claim to be run background checks yourself, but you're now offering to charge me for them.
I had no idea that to message a person on this site, who I might not even hire, would require me to pay $30. That seems excessive and I will probably not use the site again nor recommend it. All your commercials make it seem like it is a free service. I feel duped.
Hi Peggy,
We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Site is not very user friendly, I did not realize in order to message someone you had to have a subscription when I went to try to pick a subscription the page would not load for a few hours even after logging out and restarting the computer to get the same issue. The mobile app would just keep closing out, so I was unable to open the phone app at all
Hi Jessica,
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003674 when you message.
It doesnt recognize my password, have to keep changing it.
Also, I chose a care giver, wrote her a message, which will not send.
Hi Delores,
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-003667 with your message.
I accidentally clicked on an add on and can't get it off and I don't want it.
Hi Debbie,
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-003663 with your message.
Having people set up an account and post a job BEFORE disclosing that they will need a "Premium" membership in order to hire anyone is an abysmal business practice. Your rates may make sense for a nanny search but they make NO sense for a cat sitter search!
Hi Sarah,
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003659 when you message.
Not at all helpful. I'm just trying to pay for Premium and it errors out every time. Then it ended up taking payment from an account I did not authorize.
Hi Luci,
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003658 when you message.
Easy to navigate, but my remote area lacks viable options
We appreciate your review. We'll be sure to share your feedback with our management team.
Easy website to navigate. Very qualified caregivers to choose from.
Thanks so much for the great review! I’m happy to hear you are finding success with the site!
Could not subscribe on my iPad. Got Java Boolean error. Can subscribe from my PC.
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003647 when you message.
Great! So far is has been an excellent experience. Thank you!
We love hearing this! Thanks so much for sharing!
Trying to message potential applicants and messaging not working on the app, the website needs work for prompts
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-003642 with your message.
I would have loved an introduction to know whats what with the cost structure. You basically can't do anything on here without paying so why not just say so at the start, having a basic membership is super deceptive.
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist with any questions you have, if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003639 when you message.
It was scary firing the first babysitter, she was aggressive and didn't understand why I was mad that she brought my child in to the middle of my shift (forcing me to leave early). The last babysitter arrived 1 and a half hours late on her second day. She arrived 1 hour late the third day. I had to quit my job because I had to explain to them that there was no way I could guarantee dependable caretakers for my toddler. The reason I am writing this review is because care.com has a "no refund" policy but when customers have an experience such as mine, I believe they should be entitled to a refund. Also, there should be a way to report specific experiences with sitters that are not quite "right" but maybe do not have a criminal background. 1 of the women gave me the creeps because I could tell that she had been through my things. The sitter I had to fire became angry because I didn't want to drive her home but I offered her the metro or an uber. She said I was abandoning her but really I just realized my day and life would be easier without her and needed her to get away from me and my child.
We love hearing this! Thanks so much for sharing!
Trying to message seller so subscribed not realizing I was just charged $155 for the entire year. Outrageous and hidden. I feel scammed
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV- 003633 when you message.
A lot of distractions trying to access my account. I just want to find a babysitter.
We appreciate your review. We'll be sure to share your feedback with our management team. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-003626 with your message.
Lots of trouble today with viewing my account and and using the caregiver search function. It started after I upgraded, so I don't know if that has something to do with the glitches?
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003620 when you message.
Site worked fairly well. I had to register for upgrade twice before it accepted my card.
Thank you so much for sharing your thoughts. I am happy to hear it you got it to work and I will be sure to share your valued feedback with our product team!
Too itemized, greedy. I feel like im going to get charged by the click now that i signed up.
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003622 when you message.
So far so good... this is my first time. It is very easy to use.
Hello Doreen, Thank you for the 5 star review.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi April,
We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.