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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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No clear disclosure that you have to subscribe to see applications until after the application is posted. It was also unclear that my application was being posted.
It looks like there are two versions of the website - one where you can filter for caregivers days/times and one where you can't. This seems like an important feature. Additionally, I wish people we've reached out to could say why they aren't interested rather than just select that they aren't so we could communicate with them or modify our listing.
Hi Ashly,
We appreciate your review. We'll be sure to share your feedback with our management team.
Unsure. Just getting started. Did not love the billing experience. Not sure I trust the site.
Hi Melaine,
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-003769 with your message.
The website interface is difficult to navigate and I received error messages after updating my job posting.
Hi Sue,
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003765 when you message.
It's not as user friendly as I had hoped. Hopefully, as I use it it will become better.
Hi Susan,
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-003766 with your message.
It is confusing to me and I can't get to some profiles.
Hi Janet,
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003755 when you message.
My entire account got erased 30 minutes before I was supposed to meet with a candidate! My job posting and all my messages are gone! So upset.
Hi Olivia,
If your account was closed, it most likely means you do not meet our eligibility guidelines. If you paid for a subscription and were closed immediately after, the system most likely issued you a refund, however it does sometimes take up to a week to process through your bank. If you'd like for us to confirm the refund, please reach out to us through the contact us link at helpl.care.com or through Facebook Messenger. Please include Reference Number REV-003754 in your response.
Why would a potential apply who does not meet the requirement ie this is a night job and caregiver is only available daytime -- so the fault I have is that there should be default to avoid non conformance with requirement
Hi Don,
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003752 when you message.
I had to login on my computer, the app had no "send" button for messages after they were typed out. Terrible UX!
Hi Sarah,
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003743 when you message.
Too many add-ons and ads, looks like you are just in it for the money, too many steps to create an account.
Hi Steve,
We appreciate your review. We'll be sure to share your feedback with our management team.
Care.com is incredibly transphobic and denied me access to their site solely based on the fact that I am transgender.
Hi Leo,
Thank you for reaching out to us for additional assistance and to share your feedback. We understand that this has been an upsetting experience for you and truly appreciate your candor.
We’re keenly aware of the need for expanded gender options at enrollment and are working on a solution but candidly, it’s going to take some time. Please know that we’re committed to doing this right. Until then, should you wish to enroll, we’d encourage you to include your proper name in the display name field as well as in your profile along with any other information you would like to share with prospective employers.
I fully understand that this may not be a satisfactory answer and that you may choose to use another platform. We respect whatever decision you make and wish you great success in your job search.
So far so good, I don't love all of the add on fees right when you start, maybe bundle to start and ask them if they want to keep them for a fee, upselling before hiring anyone seems untrustworthy
Hi Terry,
We appreciate your review. We'll be sure to share your feedback with our management team.
Transparency in the costs associated with posting a job and contacting people was lacking.
Hi Sarah,
We appreciate your review. We'll be sure to share your feedback with our management team.
Had some website difficulties in signing up but we are all square now.
Hi Laraine,
We appreciate your review. We'll be sure to share your feedback with our management team.
Smooth site so far, a little pushy on the upsells and time consuming to have to click through each one, maybe showing (a link to?) all the prices earlier in the account creation would be good, by the 4th page of "do you want to buy this" I was ready to give up. Good stuff overall though!
Hi John,
We appreciate your review. We'll be sure to share your feedback with our management team.
I don't want to click into every person's profile to view. I'd like a "quick view" or something. Also, I want more search features. For example, I'm looking for a long-term housekeeper so I want to filter for someone who's offering one-time service or recurring.
Hi Erica,
We appreciate your review. We'll be sure to share your feedback with our management team.
I haven't had to use a service before my husband went in hospital yesterday and I'm at home alone not able to fix my drinks and food because my left arm is paralyzed and doesn't work well I have balance issues also walk on quad cane
Hi Sherry,
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-003702 with your message.
I had to keep canceling and redoing my post because the wrong time continued to be posted, despite me checking that it was correct 10 times on my end.
Hi Anna,
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003681 when you message.
I was under the impression I would be paying monthly, not slammed with the premium fees all at once. I don't appreciate the nickel and diming for all the "add on features"
Hi Victoria,
We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Care.com charged my credit card without my consent. I am no longer using their services. Very difficult to reach the customer service.
Hi Simon,
I'm so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. If you'd like to discuss further, please reach out to us through the contact us link at help.care.com or through Facebook messenger. Please include Reference Number REV-003678 when you message.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Patricia,
We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.