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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
This summary is generated by AI, based on text from customer reviews
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Stop selling every turn. Why am I paying to find a tutor. And then being hounded for upgrades. Rip-off
Far too heavy on promotion and light on tools to help you get going.
Thank you for your feedback on your experience so far. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-003834 with your message.
I am busy searching for help with my mom. If I secure some help through here then I will be happy to do more opinion stating...
Hi Annemarie,
We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
I felt like your subscription tactics were misleading- I couldn't get in to look at your site until I posted a job, then when I could get in, my job was posted without my approval. This left me with a bad taste in my mouth and I feel very misled. I will be cancelling my membership as soon as I find a caregive I like. In the future, I will not be coming back to this website.
Hi Kathleen,
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003826 when you message.
I requested a call, but received none. I tried to use the service and paid, but they cut me off.
Hi Charlie,
If your account was closed, it most likely means you do not meet our eligibility guidelines. If you paid for a subscription and were closed immediately after, the system most likely issued you a refund, however it does sometimes take up to a week to process through your bank. If you'd like for us to confirm the refund, please reach out to us through the contact us link at helpl.care.com or through Facebook Messenger. Please include Reference Number REV-003824 in your response.
Too many upsells. Seems scammy.
Responding to the Care.com agent: No, I didn't confuse it for a free website. An "upsell" is an attempt to sell more while the customer is buying the core product.
Hi Michael,
We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
The free account doesn't show enough value to show whether the premium account is worth it. It seems almost predatory to force an upgrade to do things that should be available for free.
Hi Nate,
We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Your website is slow and the credit card processing takes 3-4 attempts.
Hi Dax,
We appreciate your review. We'll be sure to share your feedback with our management team.
So far our experience of finding a full-time nanny has been pretty good. However, a few months ago I was looking for a night nanny/doula, and your search parameters, in particular around availability, were not helpful.
Hi Alex,
Thank you for your feedback. I'm glad to hear you have had success using the site.
Too many adds for upgrades when all I want to do is hire a person for a job.
Hi Theresa,
We appreciate your review. We'll be sure to share your feedback with our management team.
So far, it's easy to navigate. But the proof will be in the pudding. I'm new here, so lets see.
Hi Lana,
We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
WAY too expensive and add-ons are a nearly a scam. I would not have subscribed if I was not in urgent need.
Hi Timothy,
We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
I've paid all the fees but I'm struggling to communicate with the applicants.
Hi Joel,
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-003798 with your message.
It's ridiculous that I just had to pay $40 for ONE month to even respond and now it's $4 for this and $2 for that. No, won't renew!
Hi Kilee,
We appreciate your review. We'll be sure to share your feedback with our management team.
I haven't yet tried to connect with a service provider but so far the website is very well laid out, there are plenty of service providers in my area, and a promo code was available to reduce my first premium payment.
Hi Mary,
We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
I cannot message a caregiver, there is no button to press send. When I went to ask for help I had to go to the website, sign in and now I am trying. My experience has been horrible and very time consuming, about to give up.
Hi Hannah,
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-003787 with your message.
We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Please cancel the membership I just entered immediately. I understand I can legally get this done. Too much up-selling. Please confirm
Hi Victoria,
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-003785 with your message.
It's really hard to find basic information like how the site works, how to write a job posting etc.
Hi Megan,
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003784 when you message.
No references available. Seems to be an empty bucket for more money, little in return. Satisfaction? TBD
Hi Celeste,
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003781 when you message.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist with any questions you may have, if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003836 when you message.