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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
This summary is generated by AI, based on text from customer reviews
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Not a transparent fee plan! Not given the opportunity to review information and select accordingly.
Why do I have to pay just to message the potential sitters? I just need something for this weekend- sucks that it cost an extra 40 bucks. Maybe create a one time fee thats like $20 or something
Hello Jazmyne, We appreciate your review. We'll be sure to share your feedback with our management team.
It's a great site however I felt a bit surprised there was no mention of the cost in the beginning.
Hello Kristen, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Errors occurring all over website. Unable to access my jobs and was not able to access other tabs yesterday as well.
I'm sorry to hear you received an error message when trying to use the site. Please reach out to us through our Help Center contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-003896 in your response along with a screen shot of the error message received.
I opened up an account in 2011 for child care, which I no longer want, and I cannot get that off the account or the Arizona zipcode.
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-003893 with your message.
I don't find that your website is user friendly. I subscribed to the premium program and suddenly my account is closed?
I feel as though Care.com subscription is misleading. You pay for the monthly fee and then it gives you options for more security for your family. Is the company not provide security for the start? I find this website/service a fraud and I feel as though I wasted my time using this service.
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003892 when you message.
Difficulty messaging caregivers. My internet works fine on other sites but have constant kick-offs here.
Hello Sue, I am sorry you had trouble messaging. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-003889 with your message.
Horrible checkout experience. I entered my zip code incorrectly, and after correcting it multiple times on the last page the Upgrade Now button did not work. When I went back to enter my payment info again, the coupon code was lost. The upsells are also very annoying when they appeared after I finally had success completing my purchase. I'm starting to feel like care.com only cares to sell additional services like Bank of America does.
Hello Pattie, I am sorry you had trouble enrolling and are frustrated with the add-on offers. Care.com offers a variety of features to accommodate the needs of all our members. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-003876 with your message.
Easy to use and helpful info! Great potential people for hire on here!
Thank you so much for sharing your thoughts. I will be sure to share your valued feedback with our product team!
Thank you,
Care.com Member Care Team
I logged in to the website and it went to the app and didn't take my log in with it.
Hello Saralyn, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-003874 with your message.
The fact that I have to upgrade to respond to candidates should have been made clear upfront. It feels very deceptive to notify me after I've posted the job. It leaves a sour taste in my moutn.
Hello Allyson, I am sorry for your frustration, The free membership gives you a chance to try our services in case you weren’t ready to commit to purchasing a Premium Membership when you first visited Care.com. To ensure the safety of our community and to support our efforts in providing you a high quality service there is a fee associated with a Premium Membership. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-003867 with your message.
Posting and searching caregivers seems pretty straight forward. Don't like that it's hard to find how pricing works and what all packages/points entail before you even pay for them.
Hello Crystal, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Not having luck finding what I'm looking for. Feel like I just wasted all this money. Can't even see background checks
Hello Tayla, So sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, please each out to us through our Help Center contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-003859 in your response along with a screen shot of the error message received.
The search function does not work consistently as I expect
Hello Sarah, Thanks for the great review! We'd be happy to help you with the issue you are having. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003857 when you message.
Had trouble with the payment form and had to fill it out multiple times before it went through.
Hello Laura, I am sorry you had trouble enrolling. Please reach out to us through our Help Center contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-003854 in your response along with a screen shot of the error message received.
I paid for my account and was told I was a security concern for no reason.
Hello Mathew, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-003852 with your message.
Website seems easy to navigate, can provide a better review once I use it for a while
Thanks so much for the great review! I'm happy to hear you are finding success with the site! Yes you can update your review.
Thank you,
Care.com Member Care Team
Not sure if background check and criminal checks are included in my subscription or not. The only advantage I was seeking was included background check.
Hello, All caregivers are required to have an initial Carecheck/background to join Care.com. We do offer options for more extensive background checks depending on the need of the member. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Please include Reference Number REV-003850 when you message.
Waiting for response, you should have an edit available when filling out the forms.
We appreciate your review. We'll be sure to share your feedback with our management team. We'd be happy to assist you with any questions you may have if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-003840 with your message.
Nice and simple but waiting to get appropriate response from caregivers
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003841 when you message.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Elizabeth, We appreciate your review. We'll be sure to share your feedback with our management team.