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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
This summary is generated by AI, based on text from customer reviews
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The price on the email was 51% off for a quarter and I got charged the full price minus 10%. This is misleading.
It is easy to use, but don't like all the auto payment without understanding how this is going to work.
Hi Eva,
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-003978 with your message.
Your site allows you to sign up for free but gives you nothing. I also had a 20% off promo code but was forced to take a 15%.
Hi Danalissa,
We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Very annoying you are constantly up selling and can't pay for one time service
Hi Priya,
Thank you for your feedback. I will share your review with our product management team.
Way to many add ons. It's kinda like the airlines that keep adding fees for every little thing. Thats pretty negative.
If I say I want one month, I want one month! I didn't say I want one month over and over again. I think you think I'm just a bit gullible and you want to make as many bucks as possible. You are definitely banking on a certain percentage of customers will screw up and not cancel.
Not very friendly.
Hence, you get a not very friendly review.
Hi Andy,
We appreciate your review. We'll be sure to share your feedback with our management team.
Tried to sign up on firefox and payment didn't go through. Was able to sign up on Chrome, successfully. But when I go back to FF, I'm still not premium. Had to log out and back in. PITA so far.
Hi Jason!
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003954 when you message.
I emailed the help center and no one has gotten back to me, and I called and the number hung up on my after telling me to check the website where no one got back to me.
Hi Rachel~
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-003949 with your message.
Tried to add favorite to the list from their profile and it wasn't adding unless i was on the main list
Filtered for hourly rate and people outside that rate were included
Why can't i filter by availability? Some profiles say they arent available to book.
Hi Kate,
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003943 when you message.
It's too soon to give a more accurate rating as I just paid for a subscription and looking for a caretaker for myself is quite new to me. I've never done this before.
I filled out lots of information on what my needs are and what type of caretaker I was looking for on my online application to Care.com. This is "my profile." Where is it? I'd like to see it and have it visible to prospective caretakers.
P.S. - My profile picture of me sitting in the office holding a dog was taken a few years ago. I am now retired and have disabilities, so need a part-time, as needed, caretaker.
Dorene Suter
Hi Dorene,
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-003941 with your message.
Easy to set up, gives additional add-on offers for such things as back ground checks and so on.
Hi Terry,
We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Seems really easy to post exactly what I need someone for.
Hi Penny,
Thank you so much for sharing your thoughts. I will be sure to share your valued feedback with our product team!
The system wouldn't let put the payment information in on my I pad, kept saying my card was invalid. It went thru with ease on my phone.
Hi Lakysha,
Thanks for the great review! We'd be happy to help you with the issue you are having. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003931 when you message.
I'd like to be able to choose more filters. And include vaccination status as one of the filters.
Hi Amy,
We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Agreed to the monthly premium, not $200 pulled from my account at once leaving me negative.
Hi Hallie,
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003926 when you message. When you purchase, you are prompted that you are charged for the full subscription up from. If you are selecting the annual membership, it charges the full membership.
Too much up selling. It definitely puts my bull**** radar up. There is nothing other than a 'premium' membership, so why offer something lower? Not impressed so far...
Hi Christy,
We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Need to sand another Message to Esther to give her my husband's phone number but I could not get another options for a message.
Hi Jackie,
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003920 when you message.
Last caregiver was good for about two months then got very lazy and brought in children to babysit while watching my 96 year old dad. :/ The web site is good but expensive. Especially for just one month. But Im grateful that I can use your services.
Hi Cynthia,
Thanks for the great review! We'd be happy to help you with the issue you are having. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003919 when you message.
Site would not respond first time, had to do everything twice.
Hi David,
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003911 when you message.
You should have the plans listed on the same page as payment is done. This way customers could compare the plans and payment at the same time.
Hi Steve,
We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Absolutely ridiculous that you have to pay $40 to contact a potential babysitter. Complete scam.
Hello Madison, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Rhonda,
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003983 when you message.