Cardstore

I bought a Groupon to use Cardstore.com. After taking a lot of time to make my card I checked out. Then they tried to charge me shipping ($12) even though my Groupon included free shipping and another $18 even though my Groupon paid for my cards in full. The customer service agent kept me on the phone for almost an hour but would not correct their mistake. Even their management was of no help. Horrible business. I do not recommend, there are too many other great sites to choose from. Go to Tiny Prints or Shutterfly.

This site is NOT user friendly. After having a bad experience designing a Christmas card, I called the CS to let them know about my issue today (12/13/16), only to be talked to like trash, not like someone who just spent money on their website. The reps name was Chantal. Very nasty person who kept calling me by my first name after I asked her not to. Got into an argument with her and she hung up on me. Cardstore.com you need to replace any rep who treats your customers like trash. If you care to keep a customer that is. I will not buy with you again!

Customer service is a JOKE! Can't place any orders by phone ( was told they would get fired if they took a credit card to straighten out my order) would not let me use a $75.00 prepaid Visa Card. When I sent a comment to Co my reply was order is resolved by customer service,(they told me they could not help me). I resolved my own problem and wont use them again, I have ordered in the past but it seems they don't care now. I even had one customer service person hang up on me, takes forever to get through to someone.

I've been doing business with Cardstore, com for the last four years and I love it. I'm handicapped and it's difficult for me to shop for cards in a card or grocery store, where the cards are overpriced and cannot personalized! With Cardstore, I can add pictures, clip art and personalize the message. My friends and family love the cards and, instead of disposing the cards shortly after receiving them, they save them. Not only that, the cards are reasonably priced and are sent out for me! Who could ask for more?!

I tried for about half an hour to buy a card but without success. It was easy enough to design the card but as soon as I logged in, my card disappeared. I had saved my card several times under different names (from desperation) but could not retrieve the card. The website is obsessed with sending me back to the home page when I try to find the cards I had told it to save. I tried with two devices: a cell phone and a laptop. I finally managed to save something to my account using the cell phone but when I logged in using the laptop, it was no longer in my account. What a mess. And you have to wait for the weekend to be over before you get customer service or else you have to spend money to make an international phone call. There is no chance I will make that phone call. They have just lost a sale from someone who used to buy from them.

I ordered christmas cards on dec 17th. A little late, yes, but the confirmation email said they would be delivered by the 21st. On the 24th I FINALLY got through to customer service and they agreed to refund $40 of the $90 charge. Most of the cards were finally received by friends and family 2 days after Christmas. I gave it over 2 weeks for the refund to show up on my billing statement. It never did so I called them and they assured me it was posted and I needed to call my credit card company. I gave it another week and called my card company just to be told I need a confirmation email in order to file a dispute. Unfortunately Cardstore never sent one. Have been on hold for over 20 mins now with Cardstore to see if they will send an email. Is this worth $40? No. I will NEVER order from this company again. If they are not going to give a refund why lie about it? They must think most people will not follow through.

Ordered a card for my husbands birthday & did not arrive in time. The estimated date was on or before a day & it did not arrive. I called and they told me they were having a problem with the usps not scanning packages and I told them I was very upset and they told that was just and "estimated* date and to wait another day. Are you kidding me? Long story short. NEVER received my card and was completely disappointed and it took calling them 3 more times before they reshipped me out a free card still without expedited shipping and its been a week now and still no card so now its been over 2 weeks. They are not customer service friendly and will not be ordering from them again! Stay away!

I never used online services like this so I was kind of worried and guess what, it came TRUE! Cardstore stated they would ship 2 of my cards ON of BEFORE JULY 13. Today is July 14, about to be 3PM. The recipient will not even be there to receive that shipment anymore because they did not keep up with their promises. I emailed Cardstore asking about the status of the delivery. They responded but totally ignored by question and said that "WHEN I order next time, they will give it to me for fee." Unbelievable! They expect me to order from them again? Sending greeting cards are time sensitive. Whats the point of sending a card 2 days after the birthday is over? I am very unhappy. Now I need to ask for refund as I do not know where the delivery is! I am sure they will not even give me a refund. DISAPPOINTING...

Not only does Cardstore take well over a week to even ship (that's if they "approve" your card), but their policies discriminate against shirtless pictures of men. I was designing a card for my fiancé and had a collage of accomplishments he has done over the course of the year. I got an email from Shyla telling me my order was canceled due to their polices which are discriminatory and censoring. I'm done with this ridiculous store and it's homophobic sister companies.

I'm sorry so many folks here have had such a bad experience with Cardstore, but I'm actually really satisfied with them right now. Three reasons: First, they were running an 80% off sale so I paid $14 for $70 worth of cards. Great deal. Second, because this was such a great deal, Cardstore had a hard time keeping up with demand so there was a small delay in printing (just a few days), but they kept me informed the whole time. And when they did ship the cards to me, they arrived fast, well-packaged, and were really good quality considering what I paid. I have no reason to give anything but five stars to these folks.