Cardstore

I placed an order in November for my holiday cards, and I got a great deal for the 15 cards I had to send out. They shipped the cards directly to my family and friends for free, so I did not have to go to the post office to get fancy holiday stamps. I had one sent to myself so I could see how they turned out. It may have been my computer, but the photos seemed darker when printed. Also, I did not care for the card stock they used. I much prefer the glossy photo cards that Walgreens has. Additionally, the stamp on the card was not very festive. A bull with a spear through it? Happy Holidays, I guess. The most disappointing part was that shortly after the cards were sent out, I received a solicitation in the mail. It was not addressed to me, but in fact, it was addressed to one of my family members. There is no way that the name and my address would have any correlation except from my order through cardstore.com. I will be doing some research, but I believe cardstore.com sells the information on your orders. If you want to use their free shipping service, be wary. They might sell your family and friend's information, too!

I placed my order on Dec 16th and chose 2nd day shipping after reviewing their Holiday Shipping Schedule. I still have yet to receive my order here, and it's 12:30 on the 23rd. Of course my fault lies in not placing the order until Dec 16th, I was waiting on photos from the photographer, and I specifically was paying for my mistake by choosing to pay for 2nd day shipping. Upon contacting customer service, I received a reply basically stating that their chart was all estimates and this is their busiest time of year. That's all fine and dandy, but when I pay for 2 day shipping, and you send me an email telling me my order was shipped out on the 20th, I should receive it on the 22nd, that's what I paid for. Their customer service is worthless... I can't even comment on the quality of the item yet. It better be beyond what I expected at this rate.

I love the concept of this site. This site is easy to use, with a wide selection of personalizable cards. I made a Christmas card with personalized family photos and a short Christmas letter inside. I love that I can order a precise number of cards (at the bulk discount rate for that range in number) rather than having to buy, for example, a package of 75 and then six additional single cards at the single card price when I need 81 cards (which is the case when I print out cards at Walmart or create using iPhoto and order from Apple.com). It's beyond convenient that they stamp, address and return address, and actually mail the cards for me! (But they come looking as if I mailed them). Turn around time was faster, I think, than what I experienced on apple.com. The quality of the paper and photographs is "fine", but was nowhere near as nice as the quality of paper and photos on the cards I ordered last year from Apple.com. I will probably keep using this site because I love the convenience and how much I can personalize cards, but I'm disappointed that the photo quality is not better.

I place an order on Monday, December 5 with 2 day shipping and received on Wednesday, December 7. The cards I received belonged to someone else. I received their cards with their personal information on the packing slip. I immediately called and alerted someone to the situation. They apologized and issued a reorder, not telling me that it would take another 24 to 48 hours to redo. I again called on December 9th and was told of the 24 to 48 hour print time and was assured I would receive the cards on Saturday, December 10 or no later than Monday, December 12. Monday December 12 came and no cards. I again called cardstore.com; the woman who answered the called was apologetic but couldn't do anything for me and referred me to her supervisor. I was on hold waiting for ten minutes before being told the supervisor would call me back. Finally, Brandon called me back and after ten additional minutes and Brandon telling me there was nothing he could do, he then issued a refund. Although cardstore.com did in the end accept responsibility for their mistake, I had to pull teeth for them to see they dropped the ball.

Terrible customer service.