Card Cookie

I recently found this site, placed my first order and it was a great experience to save some money. I was a little skeptical about the additional verification process, but it was valid and easy. I received one Starbucks gift card that had an "already been registered" message - customer service replied to my email and resolved the issue quickly within a couple of hours. Had a great experience and plan to buy more in the future.

Tom and the support team were prompt and helpful when I told them about a purchased gift card that was already redeemed. They sent me a replacement gift card the next day. This type of customer service was so nice to see!

I use this site frequently. I've had to email them a couple of times and I always get a speedy response (one for a faulty gift card, which they took care of immediately(!), and another to cancel an order). The only knock would be that it sometimes takes a while for the order to process -- i. E. receiving gift cards can take a while. However, sometimes I've received the gift card really quickly. Overall, I am happy to do business with them.

I have been using card cookie for years. Never see issue. Only one time got issue with the card and then when I contacted them, with in a minute they resolved it. Appreciate card cookie support a lot

Thanks
Mallik

My experience with Card Cookie has been nothing but excellent. I had an issue with a purchase and Dan in customer service handled it perfectly. Gift cards at a discount and great Customer service? I'm a fan!

This site is awesome. As much as their discounts are good their support is even better. I have had a couple of issues with cards and a quick email followed by an ever quicker response and resolution is amazing in a time of delayed assistance. Fantastic group of people working here.

I saw a lot of poor reviews on here, so it did make me weary, but I received the exact gift cards I purchased within an hour or two; all of which were for the full advertised price. An extra verification step to prove my identity was required, but I didn't have to send my driver's license like others complain about (although that is an option they give for you to use). The customer service was immediately responsive and walked me through alternative methods that were quick and simple. I would have not given this 5 stars if the customer service wasn't so responsive, but it definitely made my order satisfactory knowing that I could email them and receive a reply within 5 minutes. I recommend this service and will probably use them again.

I ordered gift cards from cardcookie and was charged for my order and an additional unauthorized $90.05. I attempted to contact their customer service department for 5 days with no response or acknowledgment.

Ultimately I filed a claim with my bank in an attempt to get my money back. Either cardcookie is a complete scam, or someone is asleep at the wheel. In either case, it is terrible for the consumer.

I had excess gift cards, so I decided to sell them to card cookie. They approved my sale and verified the value of the gift cards, then 2 days later told me that some of the cards were invalid and had $0 balance.

I triple checked before selling the cards that they had their full balance. Card cookie verified they had the appropriate balances. Then two days later, suddenly they're rejecting my order and refusing to pay me because 5 of the gift cards had $0 balance. Conveniently, the maximum number of gift cards that retailer will let you use in one transaction is 5, so Card Cookie took my information, spent $125 of my money because they agreed to pay me for it, then refused to pay me and left me with $125 fewer in gift cards.