Just had an issue with a $0 balance card, and they replaced it IN MINUTES! I can be out shopping and get my gift card order fulfilled IN MINUTES! I'm saving and I'm protected so I'm 5 star pleased.
Cardcookie always exceeds all of my expectations. Great people! Always get great deals there. With inflation running high, it makes sense to save.
Amazing service and value. I have purchased more than a few cards and they have always delivered as promised!
Whenever I buy gift cards and there is a problem they are quick to respond and resolve. Highly responsible and I appreciate that!
Issue was resolved within few minutes, my gift card was not working they issue me a new gift card right away, very good customer service...
Orders fulfilled quickly and when you have an issue, they are quick to resolve. Great customer service.
Maybe 1 in 100 cards have an issue... and when it does Customer service is quick to help. Will keep coming back.
Occasionally something I want is out of stock but they've replaced faulty cards and most have worked great right away.
Card cookie has excellent customer service and responds quickly to answer questions. I had an issue with two cards that was fixed immediately
Tom was great! Got my Target cards in minutes to use on Nintendo switch before they sold out! Haven't had any problems ordering from here at all.
Lightning fast customer service, card replaced, exceeded my super high expectations. Quality & price! Apprec u guys!
There was an issue with a gift card I received, but support responded quickly and provided another that worked.
Awesome website to sell and buy gift cards. Very fast and convienet and they reply in a prompt manner.
This outfit filled my midnight order@ 8a.m. Sharp the next day so I bought 2 more.
Definitely a place I'll return to
The CardCookie Support Team are great, very responsive and will sort out an issue very quickly. Kudos to the Team
This is a really good site. I've used them now for probably around $1000 in gift card purchases over the last six months or so. Hidden gem of the gift card market.
In response to some of the critical / negative reviews and to help people that may be on the fence trying to decide, I will both tell you in advance and give the reasons why the site has the strict requirements (as a buyer) that they do.
If they ask for a copy of your drivers license: Its to verify who you are and match against what you've entered. This is not a site you can enter someone else's information (buy a card for your wife, for example) on, sorry.
If they ask for a utility bill: Its to verify your billing address that your credit card returns with when they tried to process your transaction.
Note that they don't keep either of these on file and they destroy them once you've submitted them by email; I confirmed before I sent mine in. Also, they are professional and nice, so if you have a some kind of unique situation (you are trying to pay with a monkey, I don't know) you can always email their support, which is one of the best and fastest I've seen in email and they'll get back to you. I had a "unique" situation myself, and we were able to work it out.
Once you've been fully verified and the security "kinks" are worked out, you won't get bugged again unless you change your card or information (email, billing address, etc). Its actually super easy after that, like too easy, one click ordering too easy (no buyers remorse allowed haha).
I've had one or two gift cards that were in some way invalid or someone had sold them still linked to another account, and sending a screenshot of the error and the card information and I had a new one quickly sent to me within about 8 hours. Beautiful! I saved 10% off my target purchase on a vacuum that had no discounts anywhere.
Overall - their security protocols are very strict compared to most sites; and they will make many people question why (we're not used to it as consumers / savvy online shoppers) ((its made worse because as security protocols, they can only give you minimal information about what they are requesting and why, otherwise someone would figure out a way around them)). So good job reading the reviews first, you're already doing more homework than most. Try them out, you'll be glad you did. (I am!)
Their verification process is draconian - nobody wants fraud but asking people to send a copy of their passport or state issued ID for purchasing gift cards is ridiculous. With all the data breaches you are just asking for your data to be stolen and who the heck knows what they do with your data, how many servers it will be stored on and for how long. I would recommend using another service.
Follow up – despite asking for my order to be canceled they processed my order anyway meaning they didn't respect my written request to have my order canceled.
And just for the record it does look like CardCookie took the time to read and respond to my email request about canceling my order - then despite my request they processed my order 2 hours later anyway.
If you cant trust a company to respect your wishes how can you ever trust them with your data. – Avoid CardCookie like it's the plague.
My credit card company is now involved. As I asked card cookie to cancel my order – as I was able to get my gift cards from another vendor already with much less hassle and no crazy verification requirements. Now i have to understand why card cookie failed to respect my request to cancel my order and also trust them (if thats possible at this point) to purge the data they collected and give me a refund. Next need to contact "Stripe" their payment processing company and do the same. Like I said best to avoid this place - save yourself a lot of hassle.
Now I got to reach out to Stripe and ask them to purge all my data –im sure this is going to take lot of work on my end sadly – again save yourself a lot of hassle and dont use CardCookie.
Hopefully you dont make the same mistake and do business with this company, if you do might also want to hang on to these as you might need them: *******@stripe.com, *******@stripe.com; *******@stripe.com
I reached out to Stripe to exercise all my rights under the CCPA (have them purge my data). I also filed a dispute with my credit card company as well as requested new cards be issued.
Answer: OMG what a hassle. & seriously stay away from this nonsense. This is a scam. Complete & Utter Nonsense. Following is what happened: Wanted to send a Giftcard tosister. Went and paid. Got a nonsensical email, I mean NONSENSE NONSENSE NONSENSE NONSENSE NONSENSE NONSENSE NONSENSE NONSENSE NONSENSE NONSENSE NONSENSE NONSENSE Sent a link to me under the false pretense that they need to verify more and to follow the link. The link says to enter codes... Talked to my bank, told them that they were asking for codes, Bank asked me "what codes". Then exchanged emails with someone by the name Sarah (Somone pretending to be Sarah) OMG this is like Total ConGame This is a ConGame Please don't use this. I didn't realize most of the positive reviews were either implanted.or purchased Bogus Bogus Bogus.
Answer: Yes I can. Can you? What is stopping you - go ahead and build it.
Answer: It happened to me more than once with these guys. Ther quality control sometimes lacks. Well, this is the cost of doing business with them, about 50% of the time you actually get what they promise card-value-wise. Keep trying! It s like playing lottery - exciting!
Answer: Probably never, but it is a 50/50 chance, so keep on trying.
Answer: Send an eMail and they respond within minutes or at the start of the next business day.
Card Cookie has a rating of 3.9 stars from 241 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Card Cookie most frequently mention gift cards, customer service and best discounts. Card Cookie ranks 6th among Gift Cards sites.