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Card Cookie

How would you rate Card Cookie?
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Massachusetts
1 review
4 helpful votes
Follow Ju M.
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I already fully verified my credit card info, including PIN, and also my phone number. What more do you need to verify for a simple gift card purchase with a puny <$10 discount? 2 days after my purchase with full verification of my credit card, home address and phone number, I get an email asking me to upload my ID!

I tried taking pics of my ID on multiple devices, and it keeps complaining that the document is blurry, etc. even though the document is crystal clear! Also, this whole process is too intrusive and ridiculous for a simple gift purchase using a valid, easily verifiable credit card!

I refuse to share my ID documents, and personally identifiable information, etc. over the internet, to be stored forever and abused by random websites, all for a simple gift card purchase! And that too 2 days after verifying my phone, my credit card number, etc.!

You should have been upfront about all these ridiculous and useless hoops you are trying to make me jump through! For a simple gift card purchase! What a waste of time and energy! And that too 2 days after my purchase! You either don't want to do business or you are running some fraud scheme to steal people's hard earned money, and their identities!

Just refund the money to my credit card ASAP! If I don't see my money refunded back on my credit card within 1 business day, I will file a claim with my credit card company.

Date of experience: December 15, 2020
New York
1 review
0 helpful votes
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Probably the best gift card company out there. Fast to respond and excellent value - Tom and the team are great to work with! Have been using card cookie for 2+ years and will continue.

Date of experience: October 9, 2020
California
1 review
0 helpful votes
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Their delivery of gift cards are always fast and accurate and their service is always on point. I haven't had any problems with them and will be using them for a very long time!

Date of experience: September 21, 2021
Virginia
1 review
0 helpful votes
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Great Service
September 30, 2020

Great service from Tom at the CardCookie team! When we had one of several cards with a zero balance, he immediately corrected the problem. Great service and trust!

Date of experience: September 30, 2020
Kansas
1 review
1 helpful vote
Follow Vinod Reddy V.
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I have bought a lot of Gift Cards from Card cookie
Pros
Great discount
Cards do have the said balance most of the times
Cons
Very slow and unresponsive
Takes for ever to validate and doesnot deliver gift card even for days
Customer care is not responsive and doesnot have solutions.
Blocks accounts without a reason

Date of experience: June 1, 2022
California
1 review
0 helpful votes
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Replaced my gift card fast.
September 16, 2021

I received a Target gift card that was not loading up on my app. I emailed Card Cookie and Tom resolved the issued. I love card cookie always saving me money.

Date of experience: September 16, 2021
Georgia
1 review
0 helpful votes
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Great customer service.
January 24, 2020

I had a problem with one of the cards that I purchased. I contacted support and was given another card to replace the card that was not working. The response was very prompt.

Date of experience: January 24, 2020
District of Columbia
1 review
2 helpful votes
Follow hannah k.
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In the past, the gift cards would come within a few minutes, but now it takes sometimes overnight/half a day. Not sure why it takes long now to get the gift cards

Date of experience: January 30, 2022
Missouri
1 review
0 helpful votes
Follow Jon W.
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On the rare occasion that a card does not work, they quickly resolve the problem with a replacement card.

Date of experience: August 25, 2023
New Jersey
1 review
0 helpful votes
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Use this site!
August 13, 2020

I have always been given the best deal that they could give at the time for my cards. When I receive one that wasn't working the response was immediate.

Date of experience: August 12, 2020
Texas
1 review
0 helpful votes
Follow samhith k.
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I was very worried the gift cards will not work but it turned out to be working fine and I saved almost 60 usd on this. Thanks for your help!

Date of experience: July 12, 2021
California
1 review
0 helpful votes
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Amazing customer service
November 29, 2021

They're so quick to help you with any inconvenience! Tom was so helpful. I recommend buying gift cards from this site!

Date of experience: November 28, 2021
California
1 review
0 helpful votes
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Been using card cookies for quite sometime. Great discounts on gift cards. Great and prompt customer support when needed.

Cheers!

Date of experience: October 30, 2021
Tennessee
2 reviews
6 helpful votes
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You can make numerous transactions with no problem, then suddenly they'll block your card, even though there's never been an issue to be a reason to block you out.
They apparently don't want long time, repeat customers, but rely on only new buyers.
If that's what they want, then so be it. Same typical issue with all these businesses like this. No communication. They cancel without communicating why or what the problem is so it can be resolved. Assuming there even is one in the first place. Or their websites are glitchy garbage. I can point out a recurring theme with all of them & it's you getting charged on one screen, before the purchase is approved on their site. Often sticking you with the charge at your bank or card for sometimes 5-12 days, for it to fall off.
You ought've decided if you will sell the card, before the person is charged & if their payment goes through, then it should not be canceled immediately at this point when they'ved paid. VERY, VERY DISAPPOINTING. I was actually interested in increasing my purchases, BEFORE they suddenly decided to give me crap checking out "OUT OF THE BLUE!"

Date of experience: September 4, 2019
Georgia
1 review
0 helpful votes
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I love Card Cookie! Have used them for a long time! Always quick to respond! Great deals! I've saved lots of money by using Card Cookie!

Date of experience: March 22, 2021
New York
1 review
0 helpful votes
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Fixed problem rapidly
April 22, 2021

Card I bought didn't work. Emailed on a saturday afternoon and they responded in literally 4 minutes with a new card that did. Great company.

Date of experience: April 21, 2021
Arizona
1 review
4 helpful votes
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STAY CLEAR
May 7, 2019

Cardcookie phone contact number for Amer Exprss charges is for an attorney. Will, no doubt, take me a while for Amer Express to resolve. You be the judge, as for me, THIS IS A FRAUDULAENT COMPANY and I would advise everyone to stay clear!

Date of experience: May 7, 2019
South Dakota
1 review
6 helpful votes
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Not easy to use
April 25, 2020

The verification process is ridiculous and seems fishy. I went through the steps and then they told me it didnt go through and they canceled my order.

Date of experience: April 25, 2020
New York
1 review
1 helpful vote
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Great service
February 20, 2020

They are very quick with responding to emails and any issues. I've been using this service for almost a year now and I buy from them all the time.

Date of experience: February 19, 2020
India
15 reviews
4 helpful votes
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Good Service
August 30, 2021

Can buy many different discount cards from Cookie for firms or any other occasion. Fast delivery and service was good, clear any issues.

Date of experience: August 30, 2021

Overview

Card Cookie has a rating of 3.9 stars from 241 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Card Cookie most frequently mention gift cards, customer service and best discounts. Card Cookie ranks 6th among Gift Cards sites.

service
106
value
103
shipping
78
returns
74
quality
97
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