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Carcan Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality, versatility, and practicality of their car cans, which effectively keep vehicles organized and tidy. Many users appreciate the product's durability and ease of cleaning, leading to strong recommendations. However, concerns arise regarding customer service, particularly related to communication and order fulfillment, as several customers reported difficulties in receiving timely responses and issues with promotional offers. Overall, while the product garners high satisfaction, enhancing customer support and addressing service delays could further strengthen the company's standing.
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My order was never shipped. Have no idea what is going on with this company but not happyi tried emailing the company a few times and got not one response
Not only was ordering online incredibly easy, the price was affordable, and I ended up buying one for all of my adult children, as well as my husband and myself. This little Jim is versatile and small enough that it can be out of the way. Everyone should own one!
I believe I've bought over 20! This year i decided to buy some for our business to give away! Price is great, and so is the quality, easy to clean!
Had one myself and gifted one to my boyfriend. It works great with the inside lining, velcro, and clip on strap. It's awesome!
The carcan fits neatly behind the front seats without being in the way of the passengers sitting in the back seats.
They are so nice and very handy! It helps me to keep my truck clean! And there so much storage, every thing is kept in place where you can find it!
I absolutely love this product. It has helped save on space and trash consumption in my vehicle. The can is very roomie and portable as well. If you are looking for a water proof, spacious trash can I highly recommend CARCAN. Thank you again for this lovely product.
I've had my CarCan for years now and I absolutely love it. It's quick clasp allows for easy removal and replacement. While I'm waiting for my gas to fill up, I easily dump the trash into a bin and put it right back. Easy to clean and the velcro top keeps garbage hidden. Excellent product!
I bought 4 of these for my family for Christmas. I love my carcan! I had another brand and it was always in the way. This one is bigger, holds more, and closes easily with firm velcro. I recommend this for every car!
My Carcan is now over a year old and still looks new and works great! I recommend it to anyone that owns a car and wants to keep it tidy!
Comes in handy when you need it. Specially with little kids with them always making messes. Wife wants one now lol
Carcan works great. Well made with quality material. Definitely reccomend. Waterproof, easy to empty.
Was given a promo code for a free carcan to try and just had to pay the processing fee, then after weeks of waiting now I'm receiving messages that a "toggle" was switched and I now need to pay shipping. Go ahead and cancel my order, refund me and I'm blocking all messages, and websites for this company! I believe they are just Scammers!
I ordered a free CarCan under the promotion. Free shipping and no credit card required. The provided picture reflects that.
Days later I get an emailed accusing me of "toggling off the shipping screen" when the picture clearly shows free shipping. I emailed them back with the picture. Still have not received a response except a text from the company saying my carcan is ready to ship and again accusing me of "toggling off the shipping". Like what? Either run a promotion and honor it or don't run one at all. Bait and switch.
Hi Ashley,
We appreciate your patience and your feedback. We completely understand how this situation might have been frustrating. While we’re excited to offer the CarCan for free, we’re unfortunately unable to cover shipping costs. A technical error mistakenly allowed some orders to bypass shipping fees, and we apologize for any confusion this may have caused. We can also confirm that thousands of customers paid for shipping on January 3rd and 4th. Offering free shipping exclusively to you would not be fair to them. And as the CarCan is already provided at no cost, covering the shipping fees for all orders would not be financially sustainable for our business.
If you could provide your Order ID, we’d love to take a closer look and see how we can assist you. You can also reach out to our support team at sales@carcan.com—just mention this Sitejabber review for a faster response.
Looking forward to your reply!
They offered a promotion for a free Carcan on Facebook with free shipping. They then send emails telling you that you turned off the shipping method, when you really just turned down shipping protection. Then they write that if you can't afford it that they are hiring.
Hi Jeffrey,
We’re sorry for any confusion regarding your order. While we’re happy to provide the CarCan at no cost, shipping fees still apply. Due to a system error, some orders were mistakenly placed with free shipping, and we regret for any disappointment this has caused. We can also confirm that thousands of customers paid for shipping on January 3rd and 4th. Offering free shipping exclusively to you would not be fair to them. And as the CarCan is already provided at no cost, covering the shipping fees for all orders would not be financially sustainable for our business.
Please provide your Order ID so we can look into this further. You can also email us at sales@carcan.com and mention this Sitejabber review for faster support.
We look forward to your response.
Offered free CarCan plus free shipping. After multiple emails they then sent another email requesting to pay shipping to get the product. This happened to tons of people.Horrible business practice and even worse customer service.
Hi Chris,
We appreciate your feedback and sincerely apologize for the delay. While we’re happy to offer the CarCan at no cost, we’re unable to cover shipping fees. There was a temporary technical issue that mistakenly allowed some orders to proceed without shipping charges, and we’re sorry for any confusion this may have caused. We can also confirm that thousands of customers paid for shipping on January 3rd and 4th. Offering free shipping exclusively to you would not be fair to them. And as the CarCan is already provided at no cost, covering the shipping fees for all orders would not be financially sustainable for our business.
Please share your Order ID so we can review this for you. You can also email our support team at sales@carcan.com and reference this Sitejabber review for a faster resolution.
We look forward to assisting you.
Order placed 1/03/2025. Confirmation email states "Normally packages arrive at the doorstep within 5-7 business days. *Delays due to high number of orders".On 1/11/2025 I received an email asking to rate the CarCan 1-10, "We hope you're enjoying your Carcan, and we would love to hear how you rate your Carcan experience from 1 to 10." As of today, 1/13/2025, I have not received the item. You cannot review something you never received.
Hi Sio,
We apologize for the delay in getting back to you. If this is about the free order placed on January 3rd, while we’re happy to offer the CarCan for free, we are unable to cover the shipping cost as the CarCan itself is already being provided at no charge. There was a technical error that allowed some orders to be placed with free shipping, and we regret any confusion this may have caused. We can also confirm that thousands of customers paid for shipping on January 3rd and 4th. Offering free shipping exclusively to you would not be fair to them. And as the CarCan is already provided at no cost, covering the shipping fees for all orders would not be financially sustainable for our business.
We also apologize for the confusion on receiving an email for rating the CarCan. So we can take a closer look and see how we can help, could you please provide your Order ID? You can also reach out to our support team at sales@carcan.com and mention this Sitejabber review for a quicker resolution.
Looking forward to your response!
I ordered five car cans from them Dec.6th. I can't get a response and haven't received anything not even an email answer. There is no phone number to contact them either.
Hi Debra, we apologize for the delay in getting back to you. Rest assured we'll help you on getting this issue resolved.
If you could please respond with your Order ID so we can check and assist you further. You can also reach out to our support team at sales@carcan.com and mention this Sitejabber review for a quicker resolution.
Looking forward to your response.
I ordered 4 bags in Nov. And I haven't received anything or heard from them. But they want their money up front. Won't be ordering anything from them again!
Hi Janey, apologies for the delayed response here. Have you received your order? If you haven't yet, please respond with your Order ID so we can check and resolve this issue. You can also reach out to our support team at sales@carcan.com and mention this Sitejabber review for a quicker resolution.
We're very sorry once more for the long wait, and looking forward to your response.
2The product itself seems to be good. My issue is to warn people about the free gift they advertise for ordering a certain amount of carcans. They offer a free visor organizer for ordering 10. I ordered 12. Did not receive the visor organizer because apparently you have to order exactly 10. Ridiculous.
From the business
We are an online store specializing in accessories for automobiles. Our operations began in 2016 with the CarCan and we also have a whole new range of products in the pipeline and have been serving very happy customers in Canada, USA, Europe and Australia. We are on Facebook and you can also contact us at sales@carcan.com for 24-hour support.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Samantha,
We sincerely apologize for the delay in our response and appreciate your feedback. We understand your frustration, and we regret any confusion regarding shipping costs. While we’re happy to provide the CarCan free of charge, we are unfortunately unable to cover shipping fees. There was a technical issue that temporarily allowed some orders to bypass shipping costs. We can also confirm that thousands of customers paid for shipping on January 3rd and 4th. Offering free shipping exclusively to you would not be fair to them. And as the CarCan is already provided at no cost, covering the shipping fees for all orders would not be financially sustainable for our business.
Could you please provide your Order ID? We’d be happy to review this and assist further. You can also contact our support team at sales@carcan.com and mention this Sitejabber review for a faster resolution.
We look forward to your response.