CaratLane

I ordered a very cute piece for my daughter's birthday and had some trouble with the website and the lovvely customer service, mr. Sadiq was so kind to help me in a very timely manner and was so kind to communicate in time. My issue was resolved and I was able to order in time... Thank you!

I am overwhelmed with her service. I wanted to customise a product n priya helped me during the whole process. Coordination with her was very smooth.
She is having good knowledge about her work, about the product. She is very polite and confident. I am very much satisfied with her service.

Impression of size of Product on the app is quite a bit inaccurate. Was taken aback with the actual
Size of the tourmaline pendant I received as against how to t looked on the app. Similarly the band was a bit too thin for what I imagined I'd get.

I liked it very much try at home service. Most very helpful Rabindra caratlane representative took lots of patience show me all products that I had order and I liked it very much and I bought earrings for my self.

This is my second purchase and I am really satisfied with the product, they are totally genuine and authentic. Also the customer service is prompt untill now. I am happy with the refund process incase of change in the purchase.

I wanted home trail to buy a ring, the excutive fixed the appointment and came at the right time I had asked to bring few more designs he obliged over all it was very good shoping experience during covid time

I ordered two sets of ear rings from caratlane's website on Sept 20th. Given the pandemic, I was supposed to be receiving my order on Oct 20th. I received it a bit late, but that's besides the point. I tried contacting their customer service, who have been extremely helpless. They had no information on the order, kept promising to get back via email but never once got an update via email. Since I ordered from the US, I had to stay up late to get a hold of the customer service and still had no help.

Now once I receive the order, I see no bill and no diamond certificate in my package. I have customized the clarity and color of the diamonds and I have no proof of what I got. Also, I do not have a bill to see how I was charged or the weight of the product. THIS IS UNACCEPTABLE.

Also, the picture in the catalog/website with the model showcasing the item is completely misleading. The sizes are much smaller than advertised.

I had a twisty 8 hoop from Carat Lane online in October 2018. Product was delivered in time, however the hoops which were delivered were not opening and hence could not be worn. We asked for online refund, Mr Furqan convinced us to buy another product and this product will be picked up at home. However our headache started with the refund process, this person came to our house and since we were working we told him to come at 10.30 AM next day, so he said keep your gold ornament with your neighbour. We were aghast at his suggestion. Best part is when we complained to Carat Lane, Ms Ruhi Safiya and Supervisor roughly told us to have kept it neighbours.
They refused to budge from this stance saying I will do this. Finally they have refused to return and refund.

Great experience with caratlane with Mr. Rabindra was very helpful representative and explained very well about products knowledge. I am very grateful to *******@home.
Overall the experience was great.
Thank you..

I ordered a pair of emerald earing from caratelane website few months ago. I had the worst experience with the delivery of my ordered and when the ordered arrived I realised the earing looked nothing like the one shown in the picture. The emerald used was not stone but glass. Pure cheating. After my repeated request for return of the product nobody responded and refund was done after anther one month that too after several calls and mental torture. These people are highly unprofessional and I would never recommend this site or any of its products.

I worked with Saqib, and he went over and beyond to help me to place the order.
I really appreciate Caretlane to have such pro active staff.

I love the design and product and waiting to receive my product.

I placed an order prior to lockdown (15. 03. 20) and the price was fixed for 15 days. The country went into a lockdown and the store was closed. Numerous efforts to contact the store manager / dealing hand (Rahul Shukla) proved futile. Even the so called customer care failed to help. Post lockdown the attitude of dealing hand and store manager was pathetic stating that we will charge new price and lockdown is not our fault. When the whole country and Govt can change its policies due to lockdown - is Caratlane an exception. Pathetic treatment. Will never go back to the cheats.

The jewelry is very pretty and wow. Caratlane has a very unique jewelry design and aslo the customer service was very good they have answered all the questions with patients and cleared all the doubts.

They r giving jewelry for 15 days to wear. I order bracelet at the time of purchase agents told its daily wear.

After 15 days its broken. When i contactedcustomer care they r saying after 15 days u have to paymaking charges, discount and GST.

After his products making fault they r making fool to people.

Dont purchase anything from this site. Horrible experience.

I ordered nazariya bracelet for my 4 month old. The designs are very good but the size was big for my bub.
I was so excited about this bracelet but when I tried on him, it was way too loose. The options are less in the bracelet to make it more tighter. I wish it had more to tighten it..

The necklace is as Beautiful as it is Shown...Soo Happy & Satisfied with the product.Its a beautiful showroom with many collections. Also, Ojaswi (staff) was friendly and helpful, she pays more attention to customer satisfaction.
Would Love To Be In Touch In Future As Well...

I contacted Caratlane to buy 2 loose diamonds. Prices looked good and they said they were GIA certified. THe stones I chose were designated "hearts and arrows", however GIA dont certify H&A. I was told online that the GIA certificate would show excellent. All sounded reasonable. The total cost of the stones was around AUD 3650 (I asked for and got a 5% discount). When I tried to check out and buy, tax of nearly AUD 1600 was added and AUD 148 for shipping. No mention of tax or shipping during the buying process. There is no way that the Indian Govt would add that much tax to an export, so it terminated the purchase. Even if "tax" had been waived I still would not have gone ahead with the purchase. It was very slippery dealing with them and I didnt trust them anymore.

He is a genuinely good person who was able to assist me with my requirements was punctual and professional as needed. Thank you soo much for the help.

I could not have more than pleased with my experience with Caratlane Jewels. Mr. Danesh executive person from Viviana store Thane was a great help.
I ordered a bracelet with an amazing design but unfortunately it was too delicate for every day wear so had to return it back.
The customer care service was true to its promise on their full refund policy. The staff was friendly and knowledgeable and has ability to Listen and provide amazing experience for their clients, what Caratlane provides most try to emulate but can't achieve. Finally there is some one trustworthy and reputable.
Mr. Danesh stood true to his word and reassured me that I will get my refund as soon as as possible. I just appreciate how they conduct business.
This is best summarised by the high level of class pressure free professionalism and wonderful service I have received.
Thank you and keep the good work.
Nisha Budhrani