Awesome customer service with immediate response on shipping status and updates. The team members are very approachable.
Excellent service provided by Caratlane regarding enquiries. They have been helpful in all aspects always.
Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)
Good collection. Courteous and helpful assistance. It was a nice experience to shop at home. Thanks.
Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)
Great assistance and prompt replies. Effective communication. Overall i am highly satisfied. Thank you
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Thanks Syed for suggesting me such a nice ring... am happy i bought from caratlane... my mom loved it
Thanks for taking out time to rate us. It really helps us to keep going and delivering the best :)
Executive of Caratlane Lokesh was truly helpful and guided me in a better manner for buying the prod
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Brilliant quality exotic design friendly staff... Special Thanks to Syed for matching my needs and requirements...
Thank you for taking the time to write this review. Your kind words encourage us greatly. Happy shopping!
Supportive and great guy. Shows all the variants brought in detail. Thank you. Will prefer this service going forward as well
Syed
Thank you for taking the time to write this review. Your kind words encourage us greatly. Happy shopping!
Good service. Quick delivery. Overall satisfied with the experience.
Would recommend to buy from caratlane.
Thank you very much for your encouraging feedback. It gives us immense pleasure to know that your shopping experience with CaratLane met your expectations. At CaratLane it has been our endeavor to deliver such delightful experiences. We look forward to serving you again in the near future.
Nice and elegant design for mangalsutra. Affordable price. Will look forward to shop more with caratlane.
Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)
I found it a good collection and staff was really helpful recently made an online order waiting for the delivery
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I had ordered a big sized hoop and got baby size earrings, was very disappointed to see the order. Prices are too expensive
@CaratLane team supported me on this issue and resolved today after 06 months. Thank you for the support
Hi iam currently living in the United Kingdom. This year in the month of January I ordered a small gem product via Caratlane website. Before ordering I spoke to their agent via chat and got a confirmation of the final price given to me. The final price is inclusive of product cost + customs duty + shipping charges. After receiving the confirmation I ordered the product and received the same in good shape. It was delivered by FedEx. FedEx also handed me customs duty invoice that has not been paid by shipper. I was confused so I called FedEx, they confirmed that the shipment has been sent to UK without customs duty and I need to pay. I requested FedEx to send this confirmation via email. I then forwarded the email with Invoice attachments to Caratlane representative who gave me written confirmation. He responded via email apologising for the inconvenience and this will be handled by their team. I believed and continued with my life. But since then this issue has been going on, FedEx have handed the case to a Debt collection agency in the UK. The debt collection agency are doing their duty of calling me and asking for the payment of customs duty. It has been 06 months and the issue has not been resolved. Caratlane representative every time via email gives me a confirmation saying this would be resolved, but in no time I get a call or email from debt agency. I am tired of writing email last and answering Caratlane calls and hearing broken assurances. I can provide the order details and email communications between me and Caratlane for authenticity. Definitely it is not a pleasant experience for me and I am doubting the genuinity of the product.
Excellent service... one Mr. Mannan Purohit assisted me... He supported me awesome. Thanks mannan... I wish to purchase more from you...
Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again. :)
I bought baby Ganesha bracelet and it's awesome Saqib And team has been great help with my purchase.
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Ravinder has been very helpful and courteous. Explained a lot about the website and offers Keep up the fabulous work.
Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)
Very good designs and Murali staff is so good and gave me a detailed explanation about the jewels unique design
Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)
Very low quality Jewlery or stones. It's not same as shows as in the pics. I do t think so I will order in the future from Caratlane.
Hi Akal. We are extremely sorry for your recent experience. Please let us know your order number at customervoice@caratlane.com and we will call you shortly to help you with the exchange.
Excellent services and unique designs in Caratlane and murali came for try at home is very professional and help us in product related query.
Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)
Kudos to Rabindra, very professional, helpful and soft spoken person have good knowledge about jwellery and
Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)
Overview
CaratLane has a rating of 3.3 stars from 493 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CaratLane most frequently mention customer service, great experience and entire process. CaratLane ranks 4th among Diamond sites.
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- Chennai, Tamil Nadu, India
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)