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CaratLane

How would you rate CaratLane?
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India
1 review
1 helpful vote
Follow Kamini P.
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Design is unique and also service is also very good. Try at home is the best way to resolve confusion

Date of experience: November 25, 2021
Customer V. CaratLane Rep
over a year old

Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)

India
1 review
0 helpful votes
Follow Hemant K.
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It was easy to talk to customer care. The staff was helpful and helped me in solving queries related to font and other.

Date of experience: January 31, 2022
Customer V. CaratLane Rep
over a year old

Thank you for taking the time to write this review. Your kind words encourage us greatly. Happy shopping!

India
1 review
0 helpful votes
Follow Shivangi S.
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Perfect service
July 19, 2021

Syed's service and professionalism was perfect. He gave us enough time to see the products and he was good with all the formalities and information.

Date of experience: July 19, 2021
Customer V. CaratLane Rep
over a year old

Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)

India
1 review
0 helpful votes
Follow Garima S.
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Good service
October 7, 2021

The customer executive was polite and punctual. Good service to try at home. The purchase was also made easy by the executive.

Date of experience: October 6, 2021
Customer V. CaratLane Rep
over a year old

Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)

Australia
1 review
0 helpful votes
Follow Sonali Y.
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Loved it!
December 22, 2021

The entire online process was nice and easy and the product was just as beautiful as it could be. 10/10 recommend it :)

Date of experience: December 22, 2021
Customer V. CaratLane Rep
over a year old

Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)

India
1 review
0 helpful votes
Follow Deepashree K.
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Syed was very good in terms of explaining about their products. He was very polite it was a good experience.

Date of experience: November 21, 2021
Customer V. CaratLane Rep
over a year old

Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)

Michigan
1 review
0 helpful votes
Follow Shreyas G.
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I had an issue with the international transaction. The online assistance helped me through that. Very satisfied with the assistance I got.

Date of experience: December 29, 2021
Customer V. CaratLane Rep
over a year old

Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)

California
1 review
0 helpful votes
Follow Shaily S.
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Good way to gift ot buy jewelry online.It is really easy and staff is really supportive. Try at home is really good and new feature.

Date of experience: November 9, 2021
Customer V. CaratLane Rep
over a year old

Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)

India
1 review
0 helpful votes
Follow Neetha M.
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Well organised
January 2, 2022

Good coordination and timely visit to residence. Kept good collection well knowledge or products and good expertise

Date of experience: January 2, 2022
Customer V. CaratLane Rep
over a year old

Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)

India
1 review
0 helpful votes
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Review
February 9, 2022

The agent spoke very well and was so helpful, excellent service. We were very pleased. He was very helpful

Date of experience: February 8, 2022
Customer V. CaratLane Rep
over a year old

Thank you for taking the time to write this review. Your kind words encourage us greatly. Happy shopping!

India
1 review
0 helpful votes
Follow Sneha Latha K.
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Earrings and ring
June 19, 2022

Had an amazing and great time buying the jewellery. Good service and amazing designs. Keep up the good work.

Date of experience: June 18, 2022
Customer V. CaratLane Rep
over a year old

Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)

India
1 review
0 helpful votes
Follow Akshi P.
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Good service
September 24, 2021

You'll find the best collection of your wishes. Even at your place. They always provide the best of it.

Date of experience: September 24, 2021
Customer V. CaratLane Rep
over a year old

Thank you for taking the time to write this review. Your kind words encourage us greatly. Happy shopping!

India
1 review
0 helpful votes
Follow vishal J.
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Well explained
August 10, 2021

The person is very kind and deliver the product on time as I told him, and the product is good as I was expecting

Date of experience: August 10, 2021
Customer V. CaratLane Rep
over a year old

Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)

India
1 review
0 helpful votes
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Class of Service
December 25, 2021

Very good service and co operation of the staff. Staff is very much polite and customer support is good.

Date of experience: December 25, 2021
Customer V. CaratLane Rep
over a year old

Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)

India
1 review
0 helpful votes
Follow Humera L.
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Great service at home
November 1, 2021

Service was prompt and very professional. Rabindra was very helpful, professional and gave some great assistance. Thank you!

Date of experience: October 31, 2021
Customer V. CaratLane Rep
over a year old

Thank you for taking the time to write this review. Your kind words encourage us greatly. Happy shopping!

India
1 review
0 helpful votes
Follow Gauri G.
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Don't buy anything from this site worst quality of gold all jewellery is so delicate it breaks in to pieces that will shock you

Date of experience: May 16, 2017
Customer V. CaratLane Rep
over a year old

We are really sorry about this, do provide us your order number, we will look into it.

Australia
1 review
0 helpful votes
Follow Mansi M.
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Good customer service!
August 16, 2021

I was unsure about the shipping time, but 1 phone call and they sorted it all out. Thanks Saqib for your prompt assistance. Much appreciated!

Date of experience: August 15, 2021
Customer V. CaratLane Rep
over a year old

Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)

India
1 review
0 helpful votes
Follow kriti r.
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Try at home
July 28, 2021

Availed the try at home service by caratlane, amazing experience, sadiq was thoroughly professional and helped us with all our queries

Date of experience: July 28, 2021
Customer V. CaratLane Rep
over a year old

Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)

California
1 review
0 helpful votes
Follow Sangeeta R.
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It's an owsome daily wear piece.My husband gifted. I LOVE IT. Also bought diamond nose ring... lovely piece as well.

Date of experience: March 29, 2022
Customer V. CaratLane Rep
over a year old

Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)

Australia
1 review
0 helpful votes
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Little bit dull finishing
November 18, 2021

Service is good we just found a little bit done finishing it's not giving that sparkling Dimond effect

Date of experience: November 18, 2021
Customer V. CaratLane Rep
over a year old

Hi Pinal. We are extremely sorry for any inconvenience caused to you. Please share your order number at feedback@caratlane.com and we'll get back to you with an update on the delivery.

Overview

CaratLane has a rating of 3.3 stars from 493 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CaratLane most frequently mention customer service, great experience and entire process. CaratLane ranks 4th among Diamond sites.

service
294
value
283
shipping
246
returns
179
quality
262
This company responds to reviews on average within 4 days