CaratLane

Really thanks Mohit sharma always help us to select better design. Great deal thanks team.

I will surely recommend my friends as well.

Happy to be a customer. Really happy with the purchase and services. Fantastic designs with affordable price tags. Explained everything clearly

All design are beautiful and Mr. Murali is so good to explain me about my doubt overall good experience with Caratlane

Unfortunately, I am writing to complain regarding a lost Jewelry item from a courier received from the Caratlane Trading on 19.04.2016.

At the outset, please take a note that I had ordered a Mace Gada Pendent, Order No. DEDD4B1A, Invoice No. MUM/16-17/******* dated 14. 04. 16, On 19.04.2016 I received a WOW Express Prepaid MUMFC vide air bill no. DEDD4B1A. On opening the package I only found an invoice slip however, it did not contain the Jewellery item.
In addendum, I would like to share my concern regarding the missing/lost jewelry. Hence, I find myself into a rather vulnerable and stressful situation with the valuable missing.
Once we contacted Carat lane staff they are asking us to place an FIR which louses our faith in their website. They have also mentioned that they cannot do anything from their end.
Once the wrap was opened the Brown Tin box didn't had any packing which Caratlane staff have clearly mentioned is the sign of tampering. I am unsure if my money would be returned by them. Please do not buy from this website because if your items is lost you would not get the money. Pathetic service.

Very good services by Mr. Murali and brought more designs related to me and helpful with product knowledge thanks Caratlane

Caratlane is just the right place if you are looking for a special present for your nears and dears. The products are pocket friendly too.

Syed Hussain was really good at technical skill and helped us to do right decision. Amazing collections and convenient to buy from home

I m looking for a rakhi for my brother
And finally i have it with the help of CaratLane staff
They are so helpful to me all the time
M very grateful
They make my rakhi special

Thank you so much caratlane and a special thanks to ABUL HASAN GHAZI for making my Birthday extra special by providing me the best service and product.
I'm extremely happy Thank you so much

Thank you caratlane team... Had a great experience shopping with caratlane... n Special thanks to KARIM

Highlighting the issue for not recieving the Jewellery. I have order a jewellery item from Cartlane an online partner of Tanishq on 24 April 2021 and recieved the delivery on 3 May 2021. I have only recieved the invoice copy and not my jewellery on asking the courier guy that where is the item he say Sir I have recieved only this packet which I had delivered to you. I have then and there only make a complaint with the company and share all the details with them over call as well as over email but has not recieved one satisfactory response from there end. They repetitively said that we are investigating on the matter with the logistic partner and will update you within 5-6 days but it has been more than 6 days not a single update from there end. Now they are saying to file an FIR for the missing item. However, on asking the result of there finding they said nothing to be updated as of now, we are still investigating and will let you know. If still there is any hope please let me know and if there is any support that I can get from the team reviewing these reviews please take my matter to the appropriate authorities within your system and get my issue resolved urgently. I have also mentioned my order details for your easy reference:
Order no -R2A1B689-J
Item description - Glistening Wavy Stud Earrings

It's really nice, I loved the pattern nd colouring, its same as peacock feathers
Really quite superb

Very nice pendant nd collection very beautiful
Am so happy staff are very sweet nd friendly go for this

Very nice experience, will buy again! It was very nice to try n then buy, very comfortable, convenient and good!