CaratLane

I bought goods worth Rs 43,112 on 5Apr'15 as I was told the prevailing promotion of 30% would also provide me with a lifetime discount for 20%. Despite the salespersons assurances that the card would be sent to me within 1 month, I am yet to receive the card as on 30Aug'15.

I have visited the shop (Ambience Mall, Gurgaon) 3 times, each time having to verify my request, and was informed each time that they would revert. No response has ever been received from the company and my emails too have gone unanswered.

Upon my visit today, I was again told by the salesperson (Ashutosh) that they will revert. Upon asking to see someone senior, I was rudely informed by the manager (Hitesh) that he was too busy and I could 'do whatever I wanted'.

I am disgusted by the level of service, complete lack of professionalism and care, the rudeness shown by the staff and am convinced that the company made me buy large amounts with false promises.

I recently purchased a flexi ring and the design as well as services were wonderful. Abul sir is so so friendly and humble person. Thanks for best services sir.

Really appreciated the customer service offered by Syed witht their "try at home " option. Was not just able to try multiple options but also get the order placed at the comfort of my home.

Thnku caratlane for giving me extra discount on my birthday. The earring is so cute, good for daily use. And ur customer care service is so good I got instant replies.

It was great experience with Mr Abul presented and explained everything in detail, he has good design knowledge.

It was great experience buying a jewelry from Caratlane. The support given by Swati and the whole team was so nice and very impressive.
Thank you for making my day!

Caratlane has made it easy for ppl to try and buy at home and the executives are well informed and very courteous. Special mention to Syed who very effortlessly helped me choose something special.

Caratlane service was awesome I am use try at home service it was very helpfull for me who person will come at my place guys name is Akram. His service is wonderful. Thank you so much Akram

In this pandemic situation, we can now purchase our special gifts from home, excellent service, Mr. Syed visited our place, his professional with friendly manner help us to finalize our anniversary special platinum ring, CARATLANE the most recommended TANISHQE partner jwellery store

I purchased a diamond ring from caratlane. I tried rings of my choice at home. Mr. Vivek helped me choosing and he educate me about all the specifications. It's been an awesome shoping experience.

I have had a great experience with Mr. Abul's caratlane services. I bought jewelry twice and his behavior is great.

I ordered for Try at Home for the first time from Caratlane. Mr Abul arrived on time and the experience was awesome. All the designs are beautiful. Highly Recommended

I had an AWESOME experience walking into Sahara ganj carat lane. Honest to god truth I was perplexed thinking of buying gold as I am used to buying gold and platinum just looks very different but the warm welcome that I received from the staff (Abhishek singh) and the way I was guided and education about the each and every ornament that I struck my eyes on helped me finalize my purchase. I would definitely recommend carat lane to all.

Caratlane customer services are very poor. I had ordered a ring details below.

Order number: *******

Brand: Classic Metro Men's Ring Stock No: UR*******-Y0000

Online Purchase booking date: 18 August 2013

However its been over 60 days I am yet to receive the same and when I inquired about the same I was told that the item had been inadvertently been delivered to another person.

This was a gift for my niece and I wanted to gift it to her and because of this I had to cut a very sorry figure infont of her.

Now i will never purchase any product for caratlane company and no advised anyone to purchase you product.

The service of the customer service and sales staff was very helpful in making my purchase. They were prompt to reply and made video calls to help me view my pieces.