CaratLane

I had to get a ring on specific date. Uzair helped me get it happen. Companies survive because of great customer service and Uzair from caratlane is an example.

Highlighting points:
False commitments,
Huge making charges,
Return process: If you want to return your ornament, and you have exchanged Gold while purchasing it, you will not get the amount of Gold you exchanged. Also, pending amount has deduction of making charges and taxes. Delayed delivery: I had ordered an ornament on 28th Oct 23 and it was expected to be delivered on 9th Nov. Now, on 8th Nov, I've received message from C'Lane that it will be delivered on 21st Nov. That's after Diwali! WTF!

Thanks Syed for the quick and super easy purchase. Never had such a seamless buy in the comfort of my own home. Love the product as well. Thanks caratlane.

I am first time online buyer for jewellery and first time buying a small diamond. Not sure whom to trust and Many questions, what's 4C, what's fluorescence, natural or lab grown, what defects the one I am buying have, how do I make sure I am buying right one, what exchange value, what resale value, many thanks carat lane, many thanks Mr Santosh for making buying so easy.

I couldn't be happier purchasing products from Caratlane. Shipping to US is super easy and fast. Very nice and unique design prefect for eveyday wear and glam looks.

I am a returning customer and have referred the platform to many of my friends after seamless experiences I have had so far. While the customer service is top notch, very polite and responsive, a couple of things for upper management would be work needed on the application. While it's easiest to browse from the app and even order for Indian deliveries, I think for overseas there's a bit of blocker. While as a user I can swap the country to see the price in relevant currency, it leaves an impression that one can proceed to order as expected only to feel bummed while adding address. Also the collection available for overseas deliveries changes drastically. Similarly it was bit off regarding redeeming points as well. But to reiterate, the customer agents have gone above and beyond to help me each time resolve a query and the rating of a 4/5 would be solely to them. Quality, packaging and design all top notch. 1 star just for back and forth to bother the agents. Definitely would repurchase but hoping the management would work on the small hits and misses

Devchand from caratlane helped me in selecting the product. His instant response was amazing. Regarding the products, there are variety of light weight jewelry to choose from

Great support by Abul who was able to guide well through the process. Thanks to the additional items he got, we were able to select our product better in our try at home our experience.

Thank you for such beautiful design and excellence service
Mr Syed guided to get the best design thnk you for guidence
Futher love to shop with caratlane and will definitely suggest to family and friends to

I always loved caratlane products. It's affordable and light weight and unique design always. Purchased gift for my mom and she loved it. Try at home is very comfortable and very convenient to use.

I bought jewellery from carat lane and my experience with executive Siddharth was awesome. He was so kind and has superb product knowledge
Thanks to him.

Thank you so much Akram for helping me get with my purchase form caratLane as usual he was polite and was able to help me with my purchase. Thanks a lot.

I purchased solitaire and ordered for ring... After paying approx 3lakh for a ring finishing not at all satisfied and they never bothered about concern. Also not size very uncomfortable to use...

Good product with good quality service also, I loose some men's ring but not final but Mr Abul give all information regarding that product as well as very knowledgeable person. Nice thanks

I thank Dev Chand for the prompt response. He has sent me all the videos of the requested products and addressed all my queries. I am very happy with his customer service.

This is my second order with Caratlane and I missed to apply my discount, reached out for a help through customer service and irrespective of late night in India Saqib reached out to me and instructed with the steps to apply for the discount and also he assured that the item will be delivered on time.

Mr Syed is very prompt, polite and helpful. Clearly explained all my queries. I liked the calmness of his attitude and his polite demeanor. Would love to interact again with him.

Placed order on 11th June till today no update about dispatching item; reached customer support team not helpful keep changing dates of dispatching order. For my other orders no shipping updates.