Caratlane crew is so helpfull and helped on whatsapp or online shopping also. Beautiful collection in caratlane for party wear and daily wear and I don't know about diomand very well but I am thankful to MR. Rehan he explained me very well about the collection. I am so much happy for it
I just got my order of earrings for my princess and they are FABULOUS! The colour, size and price are perfect. Your representative Syed Hussain was very helpful and suggested the right product, which I was l looking for.
Thank you for your feedback, we look forward to having you again :)
I bought an engagement ring for my Fiancé from Caratelane, and it came out to be absolutely gorgeous. She loved the product and I would like to thank Caratlane's costumer service team for timely response on any of my queries and Shailendra who managed my order and delivered it on time.
That's such a lovely feedback! Thank you for your confidence in our ability to serve you. It gives us immense pleasure to know that your shopping experience with CaratLane met your expectations. At CaratLane it has been our endeavor to deliver such delightful experiences. We look forward to serve you again in the near future.
I saw all the design of bracelets on the website and purchased two bracelets from Vivek. Really the designs of caratlanr are ahead from any other brand. I usually purchase from them and always feel satisfied and valued. Mr. Vivek was polite, punctual and very co opertive.
That's such a lovely feedback! We will keep delighting you and thank you for your confidence in our ability to serve you. Keep loving our jewellery! Thank you very much for your encouraging feedback. It gives us immense pleasure to know that your shopping experience with CaratLane met your expectations. At CaratLane it has been our endeavor to deliver such delightful experiences. We look forward to serve you again in the near future.
I ordered a ring from caratlane for my mom's 60th birthday. I was supposed to get d delivery of d product on 28th august, then they postponed it to 2nd sep, than 4th sep, n today on 5th sep after spoiling the whole birthday surprise they have the odacity to call me n tell to cancel the order if it's not delivered by today. Plus their courier partner delhivery.com people tell me that they will deliver the product if they have a delivery boy else it won't b delivered. Really disappointed. Mr. Ratan Tata, u really need to fix things before claiming to be India's best online jeweller... Because wid this kind of a team u r definitely not d best...
We are really sorry that you had to go through a sour experience last time with us, we really hope to make it up to you, please share your order number or contact details for us to do the needful, i know we responding to this review really late but its better late then never.
I like this try at home service by Caratlen, it's too convinient for me, in my last purchase Mr. Abul visted my place for try at home and he is very good in his job. I am so happy with my last purchase.
Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)
It was an amazing experience and wonderful memoriable purchase from CARATLANE TRY AT HOME..., Thanks to Syed Hussain he was punctual. He helped me and suggested me a right design. He came with an extra design which I shortlisted similar... which makes me easy and simple to select my choice. It totally satisfied and thanks once again to Syed... thanks alot..
Thank you very much for your encouraging feedback. It gives us immense pleasure to know that your shopping experience with CaratLane met your expectations. At CaratLane it has been our endeavor to deliver such delightful experiences. We look forward to serving you again in the near future.
I bought the Leslie ring from start till the end, Mr syed has walked ne through entire process and support from Every way. Looking forward to buy a constellation ring too
Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)
I have ordered an earing for 1.42gm then later got an email saying there is a difference in weight and actual weight will be 1.2gm. For that small earing 3000rs is making charge and when i received the product there is a small damage at the back of the earing highly disappointed with the purchase would never recommend anyone to CaratLane.
Hi, We are so sorry to hear that :( Please share your order number or registered contact details with us at cs@caratlane.com and we will look into it at the earliest.
Mr. Abul came for try at home. Soft spoken employee and patiently explained us all the minute details of products. First experience and Nice Experience.
Thank you for taking the time to write this review. Your kind words encourage us greatly. Happy shopping :)
I had placed an request for try at home... it was a wonderful experience and great designs. Syed was professional and so patiently he answered all my queries. Thank you Syed for your pleasure service
Thank you very much for your encouraging feedback. It gives us immense pleasure to know that your shopping experience with CaratLane met your expectations. At CaratLane it has been our endeavor to deliver such delightful experiences. We look forward to serving you again in the near future.
It was great experience with Mr Abul presented and explained everything in detail,he has great design knowlege.
Thank you for taking the time to write this review. Your kind words encourage us greatly.Happy shopping!
Try at home done by Abul, person is very poilte and nice, listen and answered all the doubts regarding product and services, had great experience.
Thank you for taking the time to write this review. Your kind words encourage us greatly.Happy shopping!
Thanks Sayed. It was great try at home experience. I could not find the right size and design at two stores. But at home I got my selected choice from online.
Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)
I ordered a pendant on the 4th July 2017, it was a fast delivery gift to be delivered in Gurgaon on the 7th (as the website stated). It got delayed, I followed up and got 3 different dates on 3 different follow up calls from there customer care 11th, 13th, & 14th, post delay on each of these dates. Today is the 14th July and my gift has not been delivered. It is so embarrassing and disappointing to see such a terrible customer service. I am never going to recommend or shop or gift from here again and neither should you. They have not had the courtesy to respond to Facebook messages, emails and ensure call backs when they promised that they would do so. Terrible customer service, no respect for the time and money of the customer. Sad to see such popular name in online jewelry headed downhill.
Promptly arrived home as scheduled and got the products as agreed. Good service by caratlane. Quick billing and ecopies details sent to email immediately
Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)
Mr. Raturi is a genuinely good person who was able to assist me with my requirements was punctual and professional as needed. Thank you soo much for the help.
Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)
I have just made a online order through caratlane. Saqib helped me through out all purchase till payment. Thank you so much again for your help! Excited to get now!
That's such a lovely feedback! We will keep delighting you and thank you for your confidence in our ability to serve you. Keep loving our jewellery! Thank you very much for your encouraging feedback. It gives us immense pleasure to know that your shopping experience with CaratLane met your expectations. At CaratLane it has been our endeavor to deliver such delightful experiences. We look forward to serve you again in the near future.
Design and make of the product is very good, got 14k vivid Blossom earrings for my baby. It can be worn upto 2-3 years. Good investment. I like it!
Thank you!
Thank you for taking the time to write this review. Your kind words encourage us greatly. Happy shopping!
I had a great experience of purchasing jewelry from try at home service.
Mr Rabindra brought all the selected as well as similar designs and made the purchase process seamless.
Thank you very much for your encouraging feedback. It gives us immense pleasure to know that your shopping experience with CaratLane met your expectations. At CaratLane it has been our endeavor to deliver such delightful experiences. We look forward to serving you again in the near future.
Overview
CaratLane has a rating of 3.3 stars from 493 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CaratLane most frequently mention customer service, great experience and entire process. CaratLane ranks 4th among Diamond sites.
- Visit Website
- Chennai, Tamil Nadu, India
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)