Capital One

I have reached out the Capital One numerous times to address why they are holding my payments. The first complaint I put in was on January 4th in that era after I went through four days of freezing and not eating as a over the road truck driver what Capital One held my payments and was aware that this was my only credit card in my possession. Numerous people have died from being frozen and stuck in their vehicles in that nasty winter storm and capital one has showed me as a customer that they do not care about their customers only them that they want their money. On January 18th I was told when I called in about 12:35 a.m. that likely no one will be calling me back. I told the representatives they did not care if I died or anything I would just put another dead black man as long as they got their money that's all they cared about. When I sit back and look at everything I went through and all of deaths that happened around me for people being stuck in vehicles and Frozen dying of the cold I am blessed that I made it out alive but the treatment by Capital One showed they don't care what do you have supervisors and staff telling you I understand I understand when it's not them that went through the situation or have ever went through that situation they do not know what honesty is.

I rated Capital One with one star as the lowest technically they should be getting negative five stars for their treatment of my situation

I used to love Capital One BECAUSE of the English speaking/understanding of their reps. Well, unfortunately, virtually non-existent these days. Shopping for a new bank.

Capital One is a company that wants to take as much money for you as possible. I submitted a Cash Advance due to my debit card being lost. I owed some money on my account but will have the money to pay off everything before the due date but had the money in my account to cover the cash advance now. They refused to let me pay for the cash advance by itself and told me that I had to pay for every charge before it applies to the cash advance. None of this is stated when you go to process the cash advance and when you tell the reps this, they just say it is in the contract on your account. I have been a loyal customer of Capital One for 5 years and have never missed a payment. The one time they could have helped me out, they make it their main goal to take as much money from me as possible instead. Stay far away from Capital One if you are looking for a cash advance or transparency. I recommend going to a cash advance company instead. At least they will let you pay it off whenever you want.

I have been a Capital One customer for over 15 yrs. An excellent customer who has paid my bills on time. For the last 5 yrs., I haven't charged on Capital One but keep the credit cards open and pay the annual fee of $39.00. In March 2023, I missed making the yearly payment. I called customer service they waived the late fee, and I paid $39.00. There was.70 cent of interest. I was unaware since I thought I paid the entire bill. Today, I received an alert from my credit protection that I am 30 days delinquent with Capital One for $5.00 WTF.

I called Capital One, thinking it would be an easy fix to be insulted by the customer service representative asking me to grab a pen so she could explain. I don't need an explanation! Capital One has reported me to the Credit Bureau for a.70 cent interest and can't reverse it. I know for a fact that is not a true statement. They can reverse it, again, insulting my intelligence.

I closed all three of my account with Captial One. The representative said, "You won't be able to charge anymore" No, really, "closed."

Captial One should be more diligent in hiring representatives that appreciate long-standing customers. Good luck!

Yes Capitol One took the seller's side in my dispute. I asked Capitol One to supply me the tracking number, the date the items were supposed to be delivered and the delivery company that made the delivery. Since I did not receive said items I thought that they would get that information to me as I was requesting. Instead they put me into collections and ruined my credit scores. DO NOT USE CAPITOL ONE AND IF YOU ARE USING THEM I SUGGEST THAT YOU RETHINK YOUR DECISION! They are trying to charge me for items that I did not receive and won't supply me with delivery proof as I have asked them to do on numerous occasions. I GIVE THEM LESS THAN ONE STAR!

THIS IS FOR CAPITAL ONE IN GENERAL!

I have been banking with Capital One for almost 3 years. I have filed several disputes with them since then. They always find in favor of the merchant no matter what the circumstances are. For instance, my husband and I did not stay in a hotel and cancelled the reservation within the refund time. I was still charged the full amount from the hotel. The hotel refused to work with me. I filed a dispute with Capital One. As usual, they favored the merchant. Then, I get an email a day ago stating that they were going to remove the temporary credit of $277.12 on 9/15. I called pleading with them to postpone the removal until 10/2. Now, they are going to leave me with a negative balance. They refused to help me. I am so tired of them and their refusing to help me. Why file a dispute? You never win. They are absolutely useless! DO NOT BANK HERE OR PRAY YOU NEVER HAVE TO FILE A DISPUTE ABOUT ANYTHING!

These guys are the worst. My mother is a Senior with great credit. Pays on time and pays more than is due or carries no balance. She had just paid off her account and had a zero balance. She went to use her card at Kroger so that it would stay active. They rejected the charge. She used another card for the groceries. She went home and spent hours trying to find out why the rejection. After a bunch of excuses, call transfers, reroutes, they finally told her that unless she had a cell phone so that they could verify her purchase as she was standing at any check out, that she could no longer use her account. She doesn't use a cell. She complained to the coroporate office and they called back weeks later and blew her off. They wanted her to tell them that it OK to close her account and she said No. All of her major bank credit card accounts are set up for her to get an 'after purchase' email on her desktop computer at home, so that she can verify that she made the purchase. Worked fine with the major bank that accepted the Kroger charge, but that is not good enough for Cap One. This company refuses to make any accomodation for the elderly who don't do business by cell phone. These guys are bad news! I am also trying to figure out how they can require this 'cell authorizing', but still have thousands of online complaints from customers about fake charges on their credit card accounts. How did THAT happen? AVOID THIS COMPANY! We are going to get older, too.

1. With less than 2 months' warning, the branch nearest my house was closed. The closest branch to me is now 35 minutes away.
2. I went into that branch to transfer funds from my personal checking to business checking account. I was told I needed an appointment to do so. I asked to close my accounts. I was told no one in the branch was authorized to do so without an appointment.
3. I went home and attempted to transfer funds from my personal checking to business checking account (which are linked online). The online portal told me to contact a phone number for assistance.
4. I called the phone number for assistance. The business checking team transferred me to personal checking. The personal checking team transferred me back to business checking. The business checking team then told me I had to complete the transfer online.
5. When I told them that the online portal sent me to their phone system, they put me on hold. They then returned and said the only way to handle this was... IN THE BRANCH.

Absolute garbage customer service. Zero help from anyone. Zero effort to help from anyone. A bunch of "kick the can down the curb to the next guy" nonsense. I could not recommend Capital One any LESS to someone if I was paid to do so. I've never been more dissatisfied with a company, and I am honestly highly concerned these people have my money in their system.

Nobody ever calls back they don't care about anything but their bottom line. The worst card you could ever get they leave you in limbo. If you need help they ignore you, use anyone but these idiots.

If you're anything like me you don't have time to look at your statements every month if things just look normal but when a monthly charge comes on. To your account for a small amount say under $45. You tend to not really pay attention to it because I don't get a paper statement of course. How would I pay attention do it? But now I certainly do get a paper statement.

I was getting a monthly charge from a company that doesn't exist any longer for a year so I disputed the entire year after going through rigorous phone. Calls paperwork etc I contacted capital one because they reversed all the $45 charges that were on my account. They put him back on my account. They said that they sent letter stating they need more information OK but you can do that online if you want now. Okay so I wrote out a letter I uploaded it I sent out 12 of them for the entire year it took me about 2 hours. Do you know I just got a letter in the mail? We are unable to credit you your account because over sixty days we can't do that. You need to tell me your stupid a** customer service. People couldn't tell me that while they were telling me to send out 12 letters. To you stating why...

I'm gonna pay this credit card company off and then kiss their a**'s freaking goodbye and I now get statements so I can look it. Over every month.

Underhanded and unprofessional, deceptive and deceitful that's sum up Capital one, please don't make the mistake of opening a file with capital one, I may be the biggest mistake you make in your life

These people froze and locked my account for over 90 days during a "fraud investigation" due to someone on Zelle claiming one of the payments they sent me were "unauthorized" which was complete crap. They lied to me saying they were going to mail the check when I called after I saw ky account was frozen. That was the first day I knew there was a dispute on my account, so fast forward 12 days I'm waiting for a check. Don't see it in the mail, so I call and they tell me without even letting me know in the call that they are STILL investigating my account! They say they just don't want to do business with me anymore and that's it. They were really hush hush about the whole situation and didn't even let me know when my account will be closed/or the outcome of the investigation or when I will even get my money. They finally closed my account 100 excruciating days. Still waiting for the check. Will not ever recommend this bank ever again. Never dealt with anything like this and my last time.

Not even a star I regret why I opened this account trying to get credit line increase for over 2 years that was a bad decision to open this credit card

Unprofessional, uneducated and RUDE customer service! It seems its their first time speaking english when you talking to them! Confused staff! Every single one of them will give you tottaly different answer for same problem! WAIST OF TIME talking to them! I CANT DESCRIBE how MAD i am! DONT do bussiness with them! DONT MAKE THEM RICH! They should go OUT OF BUSSINES!

NEVER TRUST Capital ONE. NEVER GO WITH HEM. Avoid AT ALL COST. STAY FAR AWAY FROM ANY WALMART OR CAPITAL ONE CREDIT CARD. CUSTOMERSERVICE IS NOT GOOD CUSTOMER SERVICE. CAPITAL ONE PREYS ON YOU AND WILL TAKE YOU FOR EVERYTHING YOU HAVE. NEVER OPEN AN ACCOUNT WITH THEM. NEVER TAKE A LOAN OUT WITH THEM. STAY FAR AWAY FROM CAPITAL ONE. The account managers are worse. THEY DO NOT VALUE THIER CUSTOMERS

Do not get a credit card with capitalone. They charge you huge fees and support is unhelpful in removing illegitimate fees. I cancelled my card after getting tired of the huge fees.

Absolutely the worst service I've ever seen, I had to call 9 times at an automated number to get even the bot to answer. After a rep answered they messed up my account so now I can no longer set it up, I called again and another rep(after giving them my ssn) said they need to verify that it's me. I JUST GAVE THEM MY SSN WHAT THE $#*! MAKES YOU THINK ITS NOT ME. Long story short after a long back and forth they decided that since I wouldn't continue jumping through hoops for them, the call was no longer needed and it was ended.

I made a substantial transfer from my checking accountant at Bank of America to my Savings Account with Capital One. I put the transfer in 4 days ago and according to the Capital One Account it will take another two days. 6 (SIX) DAYS for the funds to be in my account. In this day of electronic transfers that is just unbelievable. Are they using the Pony Express to bring it from Bank of Americas HQ in Charlotte to Capital One's HQ in Richmond, VA. Come to think of it, the Pony Express could probably do that in ONE DAY!

They will withhold funds for no reason for weeks making what might be limited funds not available to you for weeks! I would give it a zero if i could be more accurate