Capital One

Cap1 decided they no longer want to manage IRA accounts, so I made the arrangements to have mine transferred to my regular bank. I just got a letter from Cap 1 that simply states my account has been closed and if I have any questions, call them. Lots of helpful info... right? So I called to find out when my funds were sent out and how. Turns out the cheap greedy morons sent it SNAIL MAIL! 7 to 10 biz days to reach my bank! NO TRACKING INFO! Given how messed up USPS service is, there is no telling where it is, when or even IF it will arrive! Too cheap to Fedx it or even send it Priority. All the money Cap 1 has and this is the terrible customer service they give? I will NEVER use them again for ANYTHING!

It's insane how they try to dictate the way you spend YOUR money. They will authorize transactions for more than they are and make it seem like you have less money. If something costs $200 just take the $200 not $250. For example, I had $20 starbucks charge from LAST FRIDAY that had already gone through. I went to HEB yesterday (Thursday) and spent another $20 or so based on my available balance and the fact that all the transactions had gone through. I will repeat ALL OF MY TRANSACTIONS HAD GONE THROUGH. So why do i wake up to a balance lower than I expected? Bc Capital one reordered my transactions and moved the starbucks one to the top as if i had just purchased it. Even though it was literally 7 days ago

They're commercials and literature which promise consumer protect are all fluff. And their incredibly low review ratings tell the true story. Avoid like the plague.

After my mother passed I tried to close her Capital One accounts as the estate executor, I have all legal documents, including the probate info. I have always been an authorized user on the accounts but not the beneficiary. For her other bank institution accounts I simply provided the legal documents as executor and was provided with a check for the closed account within a few days.

With Capital One it has been over two months, they only respond by email because I'm told the estate department does not have a phone. Every few days (or weeks) they respond and do not have any additional information, they continue to refuse to speak on the phone. All of the estate money has been locked in this account while Capital One takes their sweet time with no sense of urgency to process the closure.

To get an email reply now I have to call in and submit a complaint to a manager, then within about a day they will respond by email with no useful updates. It's insulting. I would not ever recommended using Capital One for checking or savings accounts, they are the worst bank I have ever dealt with.

This Banking Company is horrible they denied a fraudulent charge on my checking account that I did not make and googling the charge on my account states that it was a fraudulent company. When I asked why they denied it and also what the company's response was about what kind of service or product I supposedly bought they would not give me an answer they also said that I could not appeal the decision and it was final and they were very rude. Oh, they said the main reason it was denied was that the company had my email address and phone number well if they have my whole debit card number how easy is it to get all of that information...that is a ridiculous reason to deny a fraudulent dispute. I will be closing all my accounts with them. The fraudulent company besides Capital One is STATACORPPTE COM

I HAVE 2 OF THEIR CARDS 1 SINCE 2011 POOR SERVICE TO GET A CREDIT ON THE CARD THE MERCHANT POSTED A WEEK AGO CONSTANT RUN AROUND ONLINE CHAT AND OVER THE PHONE SAME LADY SAME ANSWERS THEY NEED TO TRAIN EMPLOYEES TO FIND OUT WHY A CREDIT POSTED A WEEK AGO HAS NOT STILL SHOWN UP ON THEIR CARD WHEN I SAID I WOULD CANCEL BOTH CARDS VOILA WAS FIXED GO FIGURE ~!

I got my Capital One card two months ago I paid my bill in full before I even got a statement the first month they took the money out of my account and they said they were going to hold it for 7 days to make sure the money was there on their app they stayed everyone except people that mail and their payment will have access to their funds the next business day. The next month my second and last month with him when I complained that they already had the money out of my account why were they holding it for 7 Days claiming they want to make sure they got their money when they already had it then they told me 8 days. If that's how they do business do you really want to do financial business with somebody like this 2 months I'm going to cut up my card they are so dishonest your customer service is rude and they basically lie to you they say they're going to hold your money and to make sure they've got it when they've already got it I don't know if they're collecting interest on it or what but it went out of my bank account yesterday and they're going to hold it for eight days to make sure that it's there when they've already got it how does that even make sense. That race you there should tell you the morals and character this business has plus they're charging 29% interest making that kind of money off their customers you would think they would treat them a little bit better I can't tell you strongly enough stay as far away from this company as you can two months and I'll be cutting up my car that should tell you something

The worst credit card and bank on the planet. Representatives can't speak English too well, late fees are all over the place and forget if you have any valid excuse.

I got a Walmart credit card years ago when they used Synchrony Bank. Anytime I had to deal with customer service they were incredibly helpful and flexible. They actually realized they were doing business with real people that sometimes had real people problems. Then walmart did away with Synchrony and switched to Capital One. Absolute nightmare. Their customer service is pure garbage. They only answer your call to give you a verbal middle finger. They can't help with anything, they can't explain anything, they even straight out lie to you. They just repeat the same script lines over and over again and if they get tired of dealing with you, they transfer you to another representative that just repeats the process until you hang up. It's like talking to a machine. You would think they would be interested in collecting payments from you, but they go out of their way to make payments difficult to manage so you stay in debt with them longer and end up paying more in total due to interest. They screw you over with a smile and call that good business. Don't make my mistake. Stay away from Capital One and Walmart credit cards.

This company has stolen 2 of my payments and has purposely screwed up my account. The reps there are NO HELP! This is an all around terrible company and I intend to cancel my account with them as well as put it out EVERYWHERE ONLINE WHAT A LOUSY COMPANY THOSE HORRIBLE PEOPLE ARE RUNNING!

Cannot get in to my online account my personal phone is in another account so they want me to take a send no way 18 years if they do not know me by now f ck u

I booked a trip then cancelled due to medical issues. They company that booked my trip is from India called
Parsagia.com the company said I would lose 25% because I did so on the 16th and not the 15th which I told them they are in INDIA and it's impossible to get in touch with someone to cancel. So I called my bank. They refunded all my money for a month then said it was a valild purchase and gave them back all the money. They both point the finger at each other for getting what was rightfully mine. Which is over a 1000 bucks after the 25% so I took all my money out of Capital one and put it into Chime. And I am taking the INDIAN Company to small claims court where a judgment in my behalf will cost them a pretty penny as no one can invest in a company that owes

APPLIED FOR A NEW CREDIT CARD, GAVE ME $7000 CREDIT, SET MY USER NAME & PASSWORD FOR MY NEW ACCOUNT,, COULD NOT SIGN IN, TRIED TO RESET MY USER NAME AND PASSWORD AND IT SAID IT COULD NOT USE MY MOBILE NUMBER,,, SO I CALLED CUSTOMER SERVICE, 2 HOURS ON HOLD,, WHEN I FINALLY GOT A HOLD OF CUSTOMER SERVICE I THINK THE GENTLEMAN WAS FROM INDIA BECAUSE COULD HARDLY UNDERSTAND HIM,, I WAS AT WITS END BY THEN AND JUST HAD HIM CANCEL THE CARD,, NEVER AGAIN CAPITAL ONE, NEVER AGAIN, MY TIME IS MORE VALUABLE THAN YOUR POOR SERVICE!

I opened a secured account to help rebuild my credit. And as an existing capital one 360 account holder, I would have figured I was past that fraud detection scam, yet here we are. Had I known I would have been treated like some common criminal, I would have told them to go $#*! themselves. I will not tolerate their slum dog tactics and scams. Nice try Hassim or whatever your real name is. Next time, try using a scammer in America. Might be believable then. DO NOT WASTE YOUR MONEY ON THIS BS. AVOID CAPITAL ONE LIKE THE CORONA VIRUS. AND WHAT'S WORSE, THEY DIDN'T EVEN HAVE THE DECENCY TO TELL ME THAT MY SENSITIVE INFO HAD BEEN COMPROMISED. BREAKING LAWS LEFT AND RIGHT, BUT THEY TREAT THEIR CUSTOMERS LIKE THE COMMON CRIMINAL. SHAME ON YOU

This bank has let me down when I've needed access to my funds the most. Held govt checks for 7 to 10 days and restricted my use of Zelle. They are truly horrible.

Capital one is was and alway will be sh#$t trash no matter how good you pay or even pay before time in full they will not raise your credit limit i closed all accounts with them

If your thinking of opening. A account don't bother your better off with chase or Bank of America Citibank too. Capitol one has closed all there branches in north Jersey and then they charge you ridiculous fees for using other ATMs. They charged my daughter age 4 fees for not carrying a $2k balance even thou it clearly states it a custodial account almost $30 a month then refuse to reimburse her money. They seemed to farm out there phone help to India I guess there's no Americans willing to work for less than a living wage. Hey if your okay with all this enjoy but if not don't bother even opening a account because that gets all messy trying to change banks when there are direct deposits involved.
"CAPITOL ONE BANK, THE MOST INCONVENIENT BANK" that should be there slogan.