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CanvasChamp

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Washington
1 review
0 helpful votes
Follow Akshata S.
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We received our canvas prints within 3 weeks and they are very well made. The prices were by far the cheapest amongst competitors but the quality is very high. Cant recommend them enough.

Date of experience: December 15, 2022
Jainam S. CanvasChamp Rep
over a year old

Hi Akshata,

Thank you very much for your positive review. It matters a lot to us. Your kind words are truly appreciated and valued. We will continue to provide such services consistently and with the assurance of 100% customer satisfaction.

We would appreciate your future business with us. For any future requirements, feel free to contact us. We are always happy to help you.

Warm regards,
Canvas Champ

Spain
1 review
0 helpful votes
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Finding and purchasing a frame was very easy and efficient. I like the way they have arranged their website. You get exactly what you are looking for.

Date of experience: December 19, 2020
Jainam S. CanvasChamp Rep
over a year old

Dear Roberto,

Thank you very much for sharing your positive experience with us and everyone here. We truly value your feedback and appreciate your future business with us.

Warm regards,

Paul K

Florida
1 review
0 helpful votes
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Happy with products
March 27, 2023

Very happy with the portraits I had put on canvas. Everyone who has seen them are very impressed. I will be placing another order soon. I have also referred CanvasChamp to other people.

Date of experience: March 27, 2023
Jainam S. CanvasChamp Rep
over a year old

Hello Faith,

Thank you for such a lovely review, we are glad that we have been able to provide you 100% satisfaction as that is what we want to give our each and every customer. Looking forward for your new orders.

Regards
Canvaschamp

Missouri
1 review
0 helpful votes
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Great price
November 24, 2020

Great prices! The quality is amazing and i received my canvas quickly! I would recommend Canvas Champ to anyone and I will DEFINITELY be using them again! The only thing I would recommend would be to let the customer know when the canvas is out for shipping.

Date of experience: November 24, 2020
Jainam S. CanvasChamp Rep
over a year old

Dear Cody,

Thank you very much for sharing your positive experience with us and everyone here. We truly value your feedback and appreciate your future business with us.

Warm regards,

Paul K

Washington
1 review
0 helpful votes
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ABSOLUTE GARBAGE
June 9, 2020

Please don't waste your time or your money on this service! Had I seen the reviews before I ordered I NEVER would have given them my money. I placed an order on May 3rd, it was an order of a photo puzzle for my nephew's birthday and smaller canvas prints for my mother for mothers day. I knew the prints would not come in time but I didn't receive anything until 3 weeks later. Part of that was understandable because of the COVID-19 crisis, but I only received the puzzle print. It is now June 9th and I haven't received a single one of the print that I ordered for my mom. They have changed me already for the items. I have now had to email customer service several times and they STILL acted like they have no idea at first! I never worked with such terrible service and customer service.

Date of experience: June 9, 2020
Mississippi
1 review
0 helpful votes
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The prints were awesome!
May 2, 2023

The only issue that I had was that the prints were to be delivered on Monday. When FEDEX stopped to deliver the package, no one was home to sign for the delivery. I uploaded my signature, so I thought FEDEX would deliver the next day. They would not attempt to redeliver my package. I had to go to the FEDEX facility to pick up my package later in the week. Other than that, my experience was a great one.

Date of experience: May 2, 2023
Jainam S. CanvasChamp Rep
over a year old

Hi Stacy,

We are glad that you liked our product and we appreciate you givng your valuable time top post the review. We will share your concern with the shipping team so that it doesn't happen in future again.

Regards
Canvaschamp

New York
1 review
0 helpful votes
Follow Milani S.
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My blanket looks horrible I wanna cry, I waited almost 2 weeks when I was told the order would be next day shipping, one week went by MY ORDER WAS DELAYED just for it to get here and all the pictures and words are blurry asf I am so unsatisfied with this I will never order from there again

Date of experience: March 20, 2023
Jainam S. CanvasChamp Rep
over a year old

Hello Milani,

We are extremely sorry for the blanktes, this certainly is not the quality of product we want our customer's to have as we strive for 100% customer satisfaction. Please email on daniel@canvaschamp.com your order number so we can investigate this on immediate basis.

Regards
Canvaschamp

Tennessee
2 reviews
0 helpful votes
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Picture without a hanger
January 8, 2023

I order a picture on metal and order the hangers with it. They did not send me the hanger and I reached out to them and they wanted a picture of the back and uploaded to them before they would provide. I explained it was a Christmas gift and already wrapped… they said sorry tgey couldn't help me. Poor customer service

Date of experience: January 8, 2023
Jainam S. CanvasChamp Rep
over a year old

Hey Carrie,

Greetings from Canvas Champ!

I apologize for the inconvenience this has caused you.

Please know that we are bound to provide 100% quality along with exceptional customer service. I see that we have overlooked something in your case.

Please share your order details along with the images of the product you have received from us at mike@canvaschamp.com to have this taken care of.

I have passed on your firm feedback to the management team and the production team to improve our quality of service as per your expectations.

Once again, please accept my sincere apologies for all the inconvenience caused to you.

Warm Regards,
Canvas Champ

Virginia
1 review
0 helpful votes
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Issue that was fixed
May 23, 2023

Overall a good experience. The first canvas came damaged. They replaced it with no hesitation. The second canvas looked great. Will use them for future prints.

Date of experience: May 23, 2023
Jainam S. CanvasChamp Rep
over a year old

Hello Lisa Q

Thank you so much for the review. It means a lot coming from our customers when they post a review it let's us know that they actually love our product. We assurs you that we will maintain the same level of service in all our orders.

Canvaschamp.

Pennsylvania
1 review
0 helpful votes
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Great price and good quality
May 28, 2023

Loved how the canvases are priced. Shipping was a little long but understandable since it's coming from overseas. I was happy with the overall print quality.

Date of experience: May 28, 2023
Jainam S. CanvasChamp Rep
over a year old

Hello Robert M

Thank you so much for the review. It means a lot coming from our customers when they post a review it let's us know that they actually love our product. We assurs you that we will maintain the same level of service in all our orders.

Regards
Canvaschamp.

Washington
1 review
0 helpful votes
Follow Michael E.
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Prints not square
January 8, 2023

Prints continue to be out of square. Poor quality between photos and borders. I think you need serious quality control to become a first rate company.

Date of experience: January 8, 2023
Jainam S. CanvasChamp Rep
over a year old

Hey Michael,

Greetings from Canvas Champ!

I apologize for the inconvenience this has caused you.

Please know that we are bound to provide 100% quality along with exceptional customer service. I see that we have overlooked something in your case.

Please share your order details along with the images of the product you have received from us at mike@canvaschamp.com to have this taken care of.

I have passed on your firm feedback to the management team and the production team to improve our quality of service as per your expectations.

Once again, please accept my sincere apologies for all the inconvenience caused to you.

Warm Regards,
Canvas Champ

Australia
1 review
0 helpful votes
Follow Michael S.
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I cannot explain how bad this company are. Refer to the photos below, every print is damaged, they are cheap and falling apart. I have gone to paypal to lodge a dispute.

Date of experience: March 2, 2022
Jainam S. CanvasChamp Rep
over a year old

Hey Michael,

Greetings from Canvas Champ!

I apologize for the inconvenience caused to you.

Please know that we are bound to provide 100% quality along with exceptional customer service. I can see that we have missed in your case.

Please share your order details along with the images of the product you have received from us at mike@canvaschamp.com to have this taken care of.

I have passed on the firm feedback to the management team along with the production team to improve our quality of service as per your expectations.

Once again please accept my sincere apologies for all the inconvenience caused to you.

Warm Regards,
Canvas Champ

Texas
1 review
0 helpful votes
Follow Vicky H.
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Size
December 2, 2023

My fault but I should have ordered my dog pillow larger so it would be more life sized. Other than that, we love our memoriam for our dog we just put to sleep.
Thanks Canvas Champ

Date of experience: December 1, 2023
Jainam S. CanvasChamp Rep
over a year old

Dear Vicky,

Thank you very much for your ultra-positive feedback!

We appreciate your business and welcome you to our long list of satisfied and much-valued customers. Our success comes from the continuous faith in the excellence of our products and services, something we are committed to and would never sacrifice.

Our customer service, especially in the after-sales phase, guarantees the satisfaction of our clients. Have a wonderful weekend!

Warm Regards
Canvas Champ

Bangladesh
4 reviews
1 helpful vote
Follow Fazio S.
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Awesome service
August 29, 2020

Awesome service, quality of work, and price. I took a valuable painting in to have custom framed, and they worked with me to get the perfect match based on other materials and colors in my house.

Date of experience: August 28, 2020
Jainam S. CanvasChamp Rep
over a year old

Dear Fazio, Thank you very much for sharing your positive experience with us and everyone here. We truly value your feedback and appreciate your future business with us.

Warm regards,

Paul K

Colorado
1 review
2 helpful votes
Follow Dakota A.
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I was lured in by a coupon (FROM THERE WEBSITE) that was supposed to take 60% off of my order. That would have made buying from them the cheapest option by far! So I made the mistake of going with them. Never before in my life has a website ever not honored a coupon, especially not one that they offered directly form their website. Ultimately I was charged the full amount minus $. 01 for the coupon. Customer service refused to accept that there was any error in their system even though 60% of $100+ is certainly not anywhere near $. 01.

I was called a liar by their phone customer service team. Ignored by their email customer service team. And now here I am, 2 weeks later. The package was supposed to arrive last Friday and yet it has not even shipped. I am getting nowhere with any of their customer service.

THIS IS THE WORST ONLINE SHOPPING EXPERIENCE I HAVE EVER HAD!

Date of experience: May 11, 2020
Canada
1 review
0 helpful votes
Follow Joy L.
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Made an order on 9th April and paid for expedited service to arrive by 16th April. It is a gift for a loved one on their birthday which is on the 16th. Website says printing is completed within 24-48hours and is shipped. Today is the 14th and no shipment yet and when I make inquiries I get blanket responses. I got a fedex notification that the product should arrive on the 19th once they receive it, which they haven't.

The company is shipping from India. Wow. Had I known this I wouldn't have placed the order in the first place. So far very bad experience.

Date of experience: April 14, 2021
Jainam S. CanvasChamp Rep
over a year old

Hey Joy,

I apologize for the inconvenience caused to you.

We are known to deliver the packages by the given turnaround time, I can see that your order was delayed.

I completely understand your disappointment in the brand as it ruined your loved one's special day.

Please share your order details at matt@canvaschamp.com for me to review and assist you better in this regard. I will ensure that you are compensated for our mistakes.

I will also ensure that we make it up to you for this delay in order to restore your faith in the brand.

We have three production units in the States, India, and the UK. You can review all the details by visiting our website's About Us page.

Once again, please accept my sincere apologies for all the inconvenience caused to you, and please be assured that I will ensure that you will never face this issue with us.

Warm Regards,
Matthew P
Canvas Champ

New York
1 review
0 helpful votes
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This company is terrible. They messed up on multiple pictures and finally they told me they would give me a refund on one of them. They gave me 10 dollars on a 300 dollar order. THEY ARE A SCAM WEBSITE. DO NOT USE THEM. There customer service is terrible and no one can communicate properly. Please say safe.

Date of experience: October 2, 2022
Jainam S. CanvasChamp Rep
over a year old

Hey Cooney,

Greetings from Canvas Champ!

I apologize for the inconvenience caused to you.

Please know that we are bound to provide 100% quality along with exceptional customer service. I can see that we have missed in your case.

Please share your order details along with the images of the product you have received from us at mike@canvaschamp.com to have this taken care of.

I have passed on the firm feedback to the management team along with the production team to improve our quality of service as per your expectations.

Once again, please accept my sincere apologies for all the inconvenience caused to you.

Warm Regards,
Canvas Champ

New York
1 review
0 helpful votes
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Personalized pillow
January 7, 2023

Ordering, laying out my personalization and placing the order was super easy.

Merchandise was delivered flawlessly.

Would definitely recommend and use again.

Date of experience: January 7, 2023
Jainam S. CanvasChamp Rep
over a year old

Hi Deb,

Thank you very much for your positive review. Your kind words are truly appreciated and valued. We will continue to provide such services consistently and with the assurance of 100% customer satisfaction.

We would appreciate your future business with us. For any future requirements, feel free to contact us. We are always happy to help you.

Warm regards,
Canvas Champ

California
1 review
0 helpful votes
Follow Rose E.
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I RECOMMEND AND USE YOUR SITE FROM LONG TIME AND I'M GLAD THAT EVERYTHING WITH MY LAST ORDER FINISH WELL AND I AM SATISFIED. WE CONTACT TWO WEEKS AGO FOR ONE BIG ORDER, AND THEY SEND US ALL CANVAS IN 10 DAYS WITH REALLY GREAT QUALITY. WE ARE HAPPY AND WE KEEP WORKING WITH THEM!

Date of experience: October 13, 2020
Jainam S. CanvasChamp Rep
over a year old

Dear Rose,

Thank you very much for sharing your positive experience with us and everyone here. We truly value your feedback and appreciate your future business with us.

Warm regards

Washington
1 review
0 helpful votes
Follow Rod s.
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I have ordered from Canvas Champ numerous times. My most recent order consisted of canvas and metal prints ranging from 12" x 12" to 24" x 36", including several custom sizes for panoramic landscapes. I also ordered a large photo blanket for a gift.

When the order arrived, two of the items—a metal print and large canvas—had noticeable flaws which had escaped CC's quality control the first time around. I sent pictures documenting the flaws and they were reprinted and sent to me promptly, this time both perfect.

The blanket had not been shipped with the canvas and metal prints the first time around. Upon investigation, CC concurred and sent me the blanket separately. Its quality exceeded my expectations, much plusher and nicer than I was expecting. Well done, CC!

I might have settled on 4 stars, in view of the mishaps; however, the test of a company isn't always getting it right the first time and every time, because we're human and mistakes are inevitable. The real test, in my view, is how a company responds in these types of situations, when a mistake has been made, and on this basis, the 5-star review is warranted.

+2
Date of experience: June 10, 2023
Jainam S. CanvasChamp Rep
over a year old

Hello Rod,

We are very thankful to you for the review, we all agree what you have written as we are human beigns and as a business we want our customer's to be 100% satisfied with our product. We are once again happy to have customer's like you because your feedback motivates us to deliver the best of us.

Regards
Canvaschamp

Overview

CanvasChamp has a rating of 3 stars from 1,044 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CanvasChamp most frequently mention customer service, delivery date and poor quality. CanvasChamp ranks 7th among Art Prints sites.

service
217
value
224
shipping
230
returns
111
quality
213
This company responds to reviews on average within 27 days
+300