CanadianTire

This particular store in Ajax is run by low life's! I was returning an item I had purchased a few days earlier receipt in hand (purchased from the Pickering store) I had been shopping at both stores for the past 15 years and often returned stuff to either store no problem!. When I went to return this one item she tells me Oh you opened the package too bad so sad only store credit? Whaaa?. Then she goes on about being a franchise and privately owned blah blah blah, 2 weeks ago I went to this same store to get a price match, the manager (woman) gave me the same bs we dont price match we are a franchise privately owned... I walked across the plaza to home depot and they price matched I bought 12 of those items. When I chose to buy my online order I had a choice I could buy from Amazon (same price) and get it delivered OR I could give my money to a Canadian business (CTC) but after this experience!. NEVER and I mean NEVER will I EVER buy anything from this frigging store again. They are dead to me! AND if this is the NEW CTC policy at ALL stores no refunds if a package is opened ( how will you know if an item works or not without opening?) then I will NEVER shop at another CTC again in my life! Scum bags! I will go to Princess Auto, Home Depot, Amazon, WalMArt or any other reputable TRSUTWORTHY places I know they have my back if I need to return an item no questions asked!

Worst customer experience and not Canadian Tire Standard. Bought two fans at this location on 2022-7-30, total of $208. One was defective, within 14 days and have original receipt. On 2022-8-12 around 3pm. Went to refund, line was super long, all the way to the back of store, waited almost 20 mins. Then Customer service refused to take us, as a male manager was training new staff. We waited for another cashier #2, she told us she could not process refund, kicked the ball back to Customer service. We went back to Customer service again, then they sent us to Cashier #4. Cashier #4 promised us store credit only, we want original refund, thus requested to speak to store manager. Store manager came, in her late 40s, Philippino, short, very poor manner. She refused to issue store credit, although it was promised by the cashier #4 earlier. We did not know the fan replacement policy, neither it says anywhere on the receipt. We explained the situation, the unit was defective, within 14 days, and we bought two but only return the defective unit, how customer service and cashiers been taking so long. Without any sympathy and understanding, she then accused us " You used a fan and now want to return, you just want free stuff"this was in front of all the customers and staffs, very humiliating. We explained the circuit was unstable, the fan was on and off every a few mins, she should test it before accusing us. We asked to exchange for another fan that is $5 cheaper, she still refused, said must be exact same model or more expensive. But there is no same model in stock, The next one was $70 more! We asked for another solution, she just told us to go to another store. We had to drive 30 mins under the hot weather to the Vancouver store, the staff tested unit and recognized the issue, and immediately agreed for a refund.

It is unbelievable how could Canadian Tire stores have inconsistent customer service and return policy. DO NOT ever shop at King Edward & Lougheed, Near Schoolhouse store.

I just tried returning an item. It was if as I was interrupting the two hanging around the returns counter

Did not give money back for not working defective faucet, thay said if package open no money back even if defective.

I've had no less than six issues buying from Canadian Tire since January 2021. I need to shop somewhere else.

Poor customer service. No more price matching. Simply don't care about their customers. Going to be buying at competitors now.

Saw a dog in the store, was shocked, absolutely disgusting, don't they know that dogs kill and mutilate children everyday?

Checked product availability online - in stock.
Store clerk says not in stock and info is two years old.
PATHETIC.

Worthless Canadian Tires vehicles services at Port Coquitlam Canada. So stupid that I chose that location.

I dropped my car at the 1019 Sheppard Avenue East location in Toronto for a flat tire.
The customer service associate advised I would have to leave it overnight which was agreeable.
I was called the next day by the same associate at 11am to say the tire was not repairable and that I would have to buy a new tire. I was also told that the rim was rusty and I would have to replace it. The rims are only 7 years old and yes they are rusty but I do not believe they need to be replaced however the associate insisted that I had to and also that I had to replace another front tire which according to my regular mechanic that I use said are fine so I did not replace the second front tire. The associate told me the car was on the hoist and it will be ready within an hour and he would call me back. 2 hours later I had still not received a call so I called and I waited on hold for at least 20 minutes. I then spoke to the same associate who was extremely rude on the phone when I said he had told me 2 hours ago that my car was on the hoist and that it would be ready within an hour latest.
The associate said well you better hang on put me on an abrupt hold then came back to me and advised that an appointment had put me down further on the list but that he would make sure it was ready within the next half an hour. I went back to get my car and the same associate was extremely abrupt and did not display any customer service whatsoever. I will not be coming back to this Canadian Tire. Having to wait 24 hours to replace a tire is unacceptable. I could have put a donut on the tire and taken it to my own mechanic with much less aggravation than dealing with Canadian Tire.

I have always purchased the Advantage warranty. This warranty is not cheap but should be good for 5 years. On Nov 10,2022, I had a tire blowout 5 blocks from my house. Called CT service dept. after removing damaged tire at my home. They told me to bring tire in it was still under warranty. I brought tire to service desk; they told me to come back the following day to pick up new tire. When I went back next day around 3 pm to pick up tire, they changed their mind and told me the tire won't be covered under warranty because the tire was too worn out. I disagreed with him and asked for the manager, He went to talk to his manager, then he came back and said it will not be covered through warranty, even though I had two years left. The Manager never even came to talk to me. At this point I was fed up with this terrible service & I told him I am not paying for a new tire and to take that new tire off my rim and also give me my old tire back. This rude employee said he would do it right away. Within 5 min. The mechanic removed the new tire off my rim and put it in my wife's car along with the damaged tire. This was the fastest service I ever received at CT in 40 Years of going there. My argument was that the tire was not puncture on the tire tread, something damaged the wall of the tire. A year earlier I had the front tire blowout on the highway. Car was towed to Canadian tire and was repaired under warranty, and I just had to pay $30 for install. I did send pictures of damaged tire to corporate and customer service. Customer service said the picture was not good enough to resolve issue. Corporate was willing to help out to try resolve but at this point I decided never to go back to that CT store located at (2160 Rymal Road East, on Hamilton Mt. East, ON). When I first purchased that vehicle they repaired a wheel bearing, installed new tires, did alignment and also did safety certification so I could transfer ownership and they also rotated tires every year. I was a good customer for years and didn't deserve that kind of treatment. I waited a month thinking maybe they would contact me but that didn.t happen, then I decided to post my experience. GOOD BUY CANADAN TIRE!

I'm a Disabled Senior (64)Veteran, living on$16,250 dollars a year. I am presently homeless living in an unheated E350 Ford Econoline van. I had some badly needed work done on said van 2 days ago to the tune of $2623. 67. Upon reviewing My sales slip I found a hidden charge of $67.96 for a six year tire warranty and a $71.04 charge for SHOP SUPPLIES.
The shop charges $129.00; s per hour, mechanics get around 30-40 dollars and hour... The Dealership marks up parts used at 30-40%... so why should the customer be responsible for "coveralls worn by the employees, paper towels to wash their hands and saw blades, to cut of the old shocks on My vehicle( that was the explanation provide for Me)
I complained to the service manager and he scoffed at Me. He did refund the tire warranty, explaining it was a "mistake" (sic) but refused to refund the "shop supplies". Cost. I was also charged $120.00 for wheel balancing for the new tires that I purchased and upon doing a road test, that service wasn't performed correctly and the steering wheel jumped out of My hands at 110-120klms per hour.The New LED head lights I purchased for $129.00's short circuited My dash lights and needed to be replaced the next day with the RIGHT ones (with a partial refund)
I left very angry and refused to do further work with their shop to replace a leaking power steering pump. I then tracked down an assistant manager of the store to bring this issue to his attention and he took My name and number and has yet to call Me back. This morning I called HEAD OFFICE in Toronto... and they told Me to wait 3 business days for a reply AFTER I promised to start writing feed back reviews like THIS one... obviously showing their level of caring, deserves a poor review rating. I am "old School" with very minimal computer knowledge or skills and I'm NOT able to download My receipts... I still use a flip phone and I'm typing this remotely using a private signal outside a business. I can provide a picture of Me next to My van. Thankyou

Manny Cey was very helpful and
Helped load 12 bags in my truck
He's amazing

I give him the highest rating of excellent service.

Ma femme m'a offert une "paddle board" (Planche pagaie gonflable Bestway Hydroforce) l'été dernier. Un produit de 750$ plus taxes. La pagaie était défectueuse après un mois d'usage et Canadian Tire m'a fait savoir que la pagaie, étant un accesssoire, n'était pas couverte pour un remplacement ou remboursement. Même son de cloche du côté de la compagnie Bestway HydroForce.
Inutile de dire que je trouve scandaleux qu'une si grosse compagnie vende des produits dispendieux et qu'elle n'offre pas de garantie en cas de bris ou défectuosité (après un mois!).

Vincent
Kitchener

Samedi matin je vais au canadian tire de st-eustache pour acheter une laveuse a pression je vais da le saisonnier et je demande au commis comme ce si bonjour monsieur ou sont les laveuse a pression et il me répond m. Sylvain Landrieux me toi je te serve plus car sais tout lui qui a commencer le problement avec m. Alain Nuise qui sais passer pour le propriétaire mais il ne travaille plus la je demande de voir le gerant m. Jean-François Visset il me voit et il me demande comme ceci qu'est que tu veut pas de politesse aucun respect p.s. la politique d'être polis respectueuse en vert leur client ne sont pas respecter

Le centre de service automobile à éviter! Un personnel d'une arrogance invraisemblable! Ils traitent les clients comme si les clients travaillent pour eux incluant les responsables donc c'est une mentalité qui provient des responsables. Ce magasin de Boucherville est en train d'endommager l'image de l'institution Canadian Tire en fait. Je déconseille fortement... Des nuls!