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The company's reputation is heavily marred by customer dissatisfaction, particularly regarding its cancellation process and perceived lack of transparency. Many users express frustration over difficulties in canceling subscriptions, citing unresponsive support channels and inadequate online systems. Despite the initial appeal of a low-cost trial, the transition to a full subscription appears to catch many customers off guard, leading to feelings of deception. While there are no notable positive aspects highlighted in the feedback, the overwhelming sentiment reflects a need for improved customer service, clearer communication, and a more reliable cancellation process to restore trust.
This summary is generated by AI, based on text from customer reviews
BEWARE they offer a 7 day trial for $7.99 and explain endlessly how easy it is to cancel before you are billed $149 per month thereafter. After 1 day I realized this was not a useful site. It is a useless site. So I tried to cancel many many times. The site they send you to to cancel never accepts your password and when you then say ok I forgot send new one you never get a reply. Their phone # refers you to the web site. When I reported them to the better business bureau they could do nothing as the company is not at the address in Vancouver that they give and they can't reach them either. I had to cancel my credit card. BEWARE AND PASS THIS INFO ALONG!