Camping World

Started out with a terrible experience from the camping world online ordering center. Long story short, items I bought to be shipped to Idaho went to my two year ago home in California even though shipping address showed as Meridian Idaho. Called the customer service number to only be told by the rude lady, it was up to us to figure it out? Fast forward to today. Went in to our local Camping World in Meridian Idaho and met the he parts manager Ed looking for some help on how to rectify this situation. Ed looked up my information, found my order and told me he would right back. After about 5 minutes Ed returned with 3 of the 4 items I had ordered but then went one step further and gave me an upgraded 4th item since he didn't have the one I ordered in stock. I told him I wasn't looking for replacement of the items but merely help in finding the original items. His comment, "This is just the RIGHT thing to do ". Are you kidding me, this is the absolute best description of good customer service as it gets! Ed, thank you so much for looking out for me. You went way way above and beyond. I have been a Good Sam member since 1998 and will remain loyal because of great people like yourself. Randy Braziel, Meridian Idaho. First photo shows email confirmation of order and shipping address to Idaho. Second shows email I received saying item shipped to California.?

I purchased new batteries for my airstream interstate. The batteries worked for 1 day. At there behest, I took my motor home to RV one in Des Moines. At first they didn't know what was wrong with my rv, but then they figured out that the batteries are not holding a charge. I took the batteries back to camping world Cedar Falls. They promised me a refund and took the batteries back. They never gave me my $900+ dollars back and they kept my batteries.

Finance lady sold us an extended warranty. She assured us that the cost is $240 a month and that we could cancel at any time. Turns out she added almost $******* to our loan. The total extended cost of the warranty. Yes, nineteen thousand dollars. Also, they still won't explain the $5044 that was mysteriously added at the very end of closing. Out and out crooked!

On Wednesday of last week I thought that MAYBE Camping world was going to try and help me. That's what I get for thinking. Jim McDonald said he would call me on Friday. It is now Monday night and I still have not heard from them. It just solidity's my thinking that as soon as they get their money, they are through with you. NO CUSTOMER SERVICE. I guess they teach their sales force to get the sale and be done with it. Go to a smaller dealer where you will get the customer service after the sale. At this time I would not buy a box of tooth picks from them. And Mr. Lemonus' word is not any better than his work force. If it is not right, we'll make it right. HOGWASH! He'll cheat you too!

Syracuse Store Cold Called me at 7:15am PST about an inquiry I made two years prior. When I asked to not call West Coast area codes so early, the caller hung up on me. CW just lost my good will towards any future business. Either they don't care or are inept.

Well, here is the update on Camping World, Oakwood, Georgia holding my brand new camper hostage. Corey in the service department "again" told us today our camper is scheduled to go into the shop for repair. My camper has been there since May 24. We purchased this New camper in March, 2021 with actual use only 3 times. The camper is supposed to be my home away from home for my travel nurse assignments. The door will not close from the inside, the refrigerator has quit twice, lost hundreds of dollars of food twice, and now we just received a "IMPORTANT SAFETY RECALL' from Jayco concerning the spare tire carrier may break and fall off of the travel trailer causing a road hazard and increasing the risk of a crash. New buyers please beware of the horrible place.

I dropped my trailer off on the 19th of august after setting an actual appointment online for service department to complete several warranty issues on my brand new 2019 outback
It is now the 11th of September and they still have not gotten time to look at it much less even begin a repair. I have had to pay for a hotel while out of town since I still need to have a place to sleep and eat while I continue to work out of town.
Everyone I call the service manager tells me another reason as to why he could not get to it. Do not trust keystone trailer warranty program. And all the nightmares service work on trailers and RVs is absolutely true and camping world I get them no stars they should be shut down cleaned out And out of a job. This is not a way to run a business
Anyone wanting to buy a trailer/rv

Do you prepared they are nice but consider it a doll house poorly constructed repairs are in evitable and so far I don't know how long it takes for a shop to actually look at you my experience I am still waiting while they have my trailer and I pay for a hotel

Just learn to repair them yourselves.

We recently bought a 2018 Keystone Montana 5th wheel from the Camping World in Fresno Ca. They have zero customer service. We had a list of several items that needed to be repaired before they delivered and after delivery we realized they were not fixed. This unit was never cleaned before delivery. The carpet in the bedroom was filthy and I don't believe it was ever cleaned. There were empty water bottles and dirty paper towels behind one of the couches and behind the recliner was dirt and dust that was never swept out. Dirt and hairs in the bathroom sink also. Complaints fall on deaf ears. Our salesman did nothing to help us out either. I guess he got the commission but did nothing to deserve it. Friends of ours bought here and had a good experience but we will never deal with these people again. So just be aware.

Camping World Fresno made me HOMELESS!

On July 22,2023, I purchased what I thought was a NEW motorhome. Since then, I have learned just how much I did not know about buying an RV, and just how much FRAUD Camping World is willing to commit to sell you something that is not only not what they say it is, but may also RISK YOU AND YOUR FAMILY'S LIVES.

The best part is that while I've been able to reach people all the way to corporate, the one common theme is that they listen to your initial input then just actively ignore you. The GM of the place, Justin "Jay" Mele even went so far as to block me on LinkedIn when I reached out!
I was very clear to the team that I was a first-time motorhome owner (have had a trailer before) and was IMMEDIATELY traveling solo for a 3 month stretch. This is why I was willing to spend so much on a NEW coach.

This team NEVER provided a PDI and now refuse to provide me one after me asking twice. And it's clear why! They KNEW this thing was a piece of trash, and the kicker is, then they gaslight you on it. When it would not start after being in front of my house for 5 days, the salesguy Gary had the audacity to ask me if I was sure I was pushing the button he was telling me to push.

Now just two weeks later, it's become very clear that they did no safe storage or maintenance of this coach and sold me something that is a DANGER TO MY FAMILY.

The immediate issues:

-Balks out around 50mph on climbs (I'm talking, pedal to the floor)
-Had to be jumped to leave where it was parked (for 5 days), which caused a day delay in my departure
-The AC units don't pump even remotely close to what I need for my animals to be safe in the temps we need to go to - we hit 100 at 11 in the morning when it was 86 outside
-Electric water heater does not work
-Propane does not work
-The jacks don't work appropriately and don't level
-There is an internal and external leak that alternates between water and some random brown substance
-AV system doesn't work well - you can barely hear the TV
-Fan in the bathroom died in one week
-Rippling consistent at all top seams internally (looks like humidity damage)
-Peeling trim in multiple areas
-Had to actually nail in trim that was falling off
-Driver's window won't open
-Roof seams look old and worn (I was told they were new and did not climb up to check myself at the dealership, so I guess my bad)
-Awning is crooked when rolled out
-Slide flaps are unsecured and make a ton of noise in wind

On Monday, August 7th, I connected with internet sales guy Travis Day at 10:30 as our camper was quickly approaching 100 degrees inside with both ACs blasting (86 outside). By 11:11am, the camper hit 100 and I had to remove my family and animals as it was physically unsafe to be in. My cat was in the process of overheating, and thankfully I caught it fast enough, but let's now add almost putting my cat in the hospital (or killing her) to the list of what Camping World Fresno has done for me.

I was finally able to reach the SVP of Marketing in Corporate on the 9th, Brandon Mulhall, who said to email him and Jason Shipley. But apparently that was just so they could ignore me, too.

What would have cost this team maybe 2-5k in service would have made this coach perfect and it would have been NEW.

Instead, it is UNLIVABLE and UNSAFE. I put it into storage on Thursday, August 10 at Johnson RV (call Lorenzo if you want actual help), am having to pay for storage and independent inspection while being forced to live in a hotel with my animals (this is also expensive). I've lost over 40 billable hours, am 2 weeks behind schedule, and now dealing with finding and interviewing lawyers, calling the manufacturer, etc. All a bunch of things I SHOULD NOT HAVE TO DO.

I should be on the road living my American dream in my NEW coach. And what good is an elite warranty if they tell me they cannot fit me in till JANUARY?

I WANT MY MONEY BACK, Camping World Fresno. And I don't plan to stop till I get it.

Don't waste your time or money dealing with these sheisters.