Cambridgesatchel Reviews Summary
Cambridgesatchel has a rating of 1 stars from 1 review, indicating that most customers are generally dissatisfied with their purchases. Cambridgesatchel ranks 149th among Leather sites.
Having purchased the Emily Tote at full price which was delivered and to my regret the very same day the bag was on offer 30% off.
I contacted the customer service as i am on my 7th or 8th purchase and asked if they could refund the difference save me buying again and sending back the full price item. All i got was a generic terms and condition response not a drop of good customer service, gone are the days when it counted and you got a curly wirly with every purchase. Not a loyal or understanding company in anyway, the live chat was ignored as was my request for the chat manuscript.
I have since brought the same bag which will cost the company wages, delivery, returns and a customer. I will never use Cambridge Satchel again.
Oh also the Cambridge backpack they did last year the handle snapped and i had replaced at my cost. Wish i had complained earlier.
Poor service.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members