Simon T.

Level 1 Contributor

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2 Reviews by Simon


Having purchased the Emily Tote at full price which was delivered and to my regret the very same day the bag was on offer 30% off.

I contacted the customer service as i am on my 7th or 8th purchase and asked if they could refund the difference save me buying again and sending back the full price item. All i got was a generic terms and condition response not a drop of good customer service, gone are the days when it counted and you got a curly wirly with every purchase. Not a loyal or understanding company in anyway, the live chat was ignored as was my request for the chat manuscript.

I have since brought the same bag which will cost the company wages, delivery, returns and a customer. I will never use Cambridge Satchel again.

Oh also the Cambridge backpack they did last year the handle snapped and i had replaced at my cost. Wish i had complained earlier.

Poor service.


All items listed on this terrible companies webiste are FAKE, most sellers are from Bulgaria and other Eastern European places famous for counterfit goods. Vestiaire Collective do not authenticate and are happy to forward on fake clothing as they get a cut of the illegal profits. Please do yourself a favour and steer clear of this awful company, read the hundreds of fake and poor reviews, once they have your money you will never get it back. Ask yourself why they do not respond to a single one of the reviews?

Also i will attach an image below of a Stone Island cap off their first page again sold by a Bulgarian. This item has never been sold, designed or made as a prototype by this legendary designer sportswear giant yet they are advertising these for £67.76 under the very good condition category. The image shows the item with tags again fake but surely would come under brand new? Again just a ploy to sell a expensive fake at a price to tempt people into thinking they have a bargain. Please please take this company to court, shut this company down and refund all the people who have been duped.

Vestiaire C. – Vestiaire Collective Rep

Dear Simon,

We are so sorry to hear that you have had a disappointing experience on Vestiaire Collective. We do everything we can to ensure that our customers have a positive experience and always appreciate feedback to ensure that we can continue to improve our service. Please can you share your Customer Reference number and I will forward this on to our Customer Service team who will come back to you directly.
Many thanks,

Team VC

Simon Has Earned 9 Votes

Simon T.'s review of Vestiaire Collective earned 9 Very Helpful votes

Simon Has Received 2 Thank Yous

Amy J. thanked you for your review of Vestiaire Collective

“I feel your frustration Simon, thank you for your support. I really I hate to see this keep happening, to innocent people getting victimized over and over again. Did you end up getting your situation taken care of? I hope so!”

Yenchi N. thanked you for your review of Vestiaire Collective

“Thank you for letting people know about your experience with VC. I am their new victim as well! Take care.”

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