From the business
Callie is the leading creative online gift store. We feature a broad assortment of tailor-made and original goods that will inspire and delight the giftee.
Callie Reviews Summary
Callie has a rating of 4.4 stars from 882 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Callie most frequently mention good quality, golf ball and timely manner. Callie ranks 5th among Personalized Gifts sites.
Ordered a whiskey glass customized with a picture.
The writing/signature was great. The picture was smaller than a postage stamp and looked terrible.
You would think who ever was making this would contact the purchaser and question if this is what you want for money spent. What
The product arrived not as ordered. Lucky me I was given the opportunity to bug a new one for only 50% of the original price. 🙄 I mean if I'm super dumb than that's a great plan. But I'd prefer my money back. Terrible customer service and nothing special product.
We are so sorry about the experience that you're having with us. We sincerely apologize for our service not meeting your standard. But after checking your corresponding emails with our customer service, it looks like we crafted as your order confirmation email request. Could you please double check again? Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out. We are here to assist you.
I ordered a personalized gift and after 2 months received notification that it was shipped. 1 month later still not received and when contacting support they stated I did receive. My only options were 1) they would reship once I returned original (hard to do since I never received) 2) reorder (basically pay for same item again) or 3) get 70% refund (could not get full refund). I will never order another product from them!
We are so sorry about the experience that you're having with us. We sincerely apologize for our service not meeting your standard. But after checking your corresponding emails with our customer service, it looks like we crafted as your order confirmation email request. Could you please double check again? Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out. We are here to assist you.
I ordered my gift on the 5 payed $22 for rush delivery and we the 11th and still nothing I msg them and they told me if it's not here by the 25 I can get a refund. This is not how u run a business! I wish I would have read the reviews before I bought here
We are so sorry about the experience that you're having with us. We sincerely apologize for our service not meeting your expectations. We have already passed your suggestion to our related department in order to improve our service. Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out. We are here to assist you.
DO NOT PURCHASE ANYTHING FROM THIS WEBSITE! I ordered a memorial lantern back in NOVEMBER 2023 to give to my dad for Christmas of my mother that just passed away. The estimated delivery was 2 weeks and I ended up receiving it 2 MONTHS LATER! Upset but happy that I finally got it I start reading the wording on the lantern and see there are 4 different words that are misspelled! Annoyed I emailed them right away and they responded back a week later saying they would remake the product and that I didn't have to send back the original and it would arrive in a week or 2. Well finally ANOTHER MONTH later I get the remade product and you wouldn't freakin believe that they are now other words misspelled and if it couldn't get any worse this one has a huge piece at the top of the lantern broken off! 😡 I am beyond furious and emailed them again demanding a refund because this is completely unacceptable! DO NOT BUY FROM HERE!
We are so sorry about the experience that you're having with us. We sincerely apologize for our service not meeting your expectations. We have already passed your suggestion to our related department in order to improve our service. Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out. We are here to assist you.
I ordered three necklaces with images of my dogs. The images didn't transfer properly. I requested a refund. They said they would give me 30% off. Great. I threw out the necklaces and still no refund. I'm frustrated. They are not a good company
We are so sorry about the experience that you're having with us. We sincerely apologize for our service not meeting your expectations. We have already passed your suggestion to our related department in order to improve our service. Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out. We are here to assist you.
I ordered a personalized blanket for my grandson as a holiday gift on November 26.
I inquired several times about an arrival date. At one point it was lost at a post office in NY. Then I got no reply for a few weeks. After the New Year and no response, I wrote to cancel the order. Then it arrived with 3 packaging labels, one on top of the other and no receipt of any kind. Very disappointed!
We are so sorry about the experience that you're having with us. We sincerely apologize for our service not meeting your expectations. We have already passed your suggestion to our related department in order to improve our service. Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out. We are here to assist you.
My package was shipped to the wrong state. After multiple emails explaining THEIR ERROR, they refunded only half! Lesson learned.
We are so sorry about the experience that you're having with us. We sincerely apologize for our service not meeting your expectations. We have already passed your suggestion to our related department in order to improve our service. Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out. We are here to assist you.
Ordered a cmas gift on November 27th, still don't have it. Was promised an expedited reorder twice, nothing. Tried contacting their "support" team, now they are ignoring me.
We are so sorry about the experience that you're having with us. We sincerely apologize for our service not meeting your expectations. We have already passed your suggestion to our related department in order to improve our service. Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out. We are here to assist you.
I purchased a gift for my husband and son for Christmas on December 12th, it's now January and no package in site. Apparently it is still 2 weeks away and I paid for expedited shipping.
We are so sorry about the experience that you're having with us. We sincerely apologize for our service not meeting your expectations. We have already passed your suggestion to our related department in order to improve our service. Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out. We are here to assist you.
Buyer, beware! Ordering an Apple Watch strap tried to return it they will not respond to emails. There's no customer service number just don't do it you're gonna lose money if you're not satisfied. If I could give zero stars, I would.
We are so sorry about the experience that you're having with us. We sincerely apologize for our service not meeting your expectations. We have already passed your suggestion to our related department in order to improve our service. Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out via support@callie.com. We are here to assist you.
I ordered a product for my niece's birthday on 12/2/23 and chose the expedited shipping for $22. According to their website, expedited shipping is 3-5 business days. I was planning on giving this to her as a birthday gift on December 15, however, the item did not get delivered until 12/20/23. The company originally offered me a discount for shipping and from the overall product, but they took it back when it was delivered before Christmas. I explained that I should have at least been refunded for the expedited shipping and they just never responded back. As a small business owner I would NEVER treat my clients this way. I would never put information on my website that I couldn't uphold, and I would never tell a customer one thing and then rescind my offer and ignore. They only care about money and not about their customers. I will NEVER use Callie again, and have already told my family, friends and co-workers about the situation, so they know to stay clear from their products.
We are so sorry about the experience that you're having with us. We sincerely apologize for our service not meeting your expectations. We have already passed your suggestion to our related department in order to improve our service. Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out. We are here to assist you.
Do not order from here. I paid extra for priority shipping for Christmas. Ordered begin not Dec and still have not received my order. No contact number for customer service. Very sketchy email contact. They would not refund me.
We are so sorry about the experience that you're having with us. We sincerely apologize for our service not meeting your expectations. We have already passed your suggestion to our related department in order to improve our service. Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out via support@callie.com. We are here to assist you.
I wish I had read the reviews before I ordered five personalized keychains as Christmas gifts. I received four of the items, but the fifth item was completely wrong. I checked my order to see that I entered everything correctly, and I did. I notified customer service immediately and tried contacting them three times by messenger and email. I finally got a response 10 days later letting me know that they will send the correct item in 2 to 3 weeks. I do not have high hopes that I will actually receive it, but even if I do, I would never use this company again.
We are so sorry about the experience that you're having with us. We sincerely apologize for our service not meeting your expectations. We have already passed your suggestion to our related department in order to improve our service. Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out. We are here to assist you.
The item we ordered was nothing like we received. Over priced $5 stuffed animal. It had literally a tag pinned in ear easily removable and said bc custom tag they wanted us to pay return shipping and a restocking fee on a stuffed animal. Customer service poor don't waste time or money here
We are so sorry about the experience that you're having with us. We sincerely apologize for our service not meeting your expectations. We have already passed your suggestion to our related department in order to improve our service. Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out. We are here to assist you.
Product was not as advertised. Paid $40 for a piece of cloth. Sent them photos to show the differences between the advertised product and what I received and they said it was as ordered. I requested a full refund and they offered 25%. Not good enough since the towel is basically a piece of material. Certainly not fluffy, absorbent or useful as a towel. It doesn't even have seams. They are now ignoring all emails from me. Be aware that what is advertised is not what you receive!
We are so sorry about the experience that you're having with us. We sincerely apologize for our service not meeting your expectations. We have already passed your suggestion to our related department in order to improve our service. Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out. We are here to assist you.
Ok so I ordered a few things totaling $135. Their shipping was $33! They said it was the 2 blankets I ordered. Even though it states $6 for shipping. Fast forward to Dec 23 and it shows STILL processing. So they gave me a 10%refund. $13. On 12/25 it shows it's a refunded order. No shipped, no processing, just under refunded. But I FINALLY get an email with shipping info. If course, it's from CHINA. Even though it says England. That's why the smells, the long shipping time, the crappy products some get. Well it's Dec 27 and I STILL don't have Christmas gifts from them even though I received personalized stuff 2 weeks ago that I ordered AFTER I ordered from Callie that was from another place.
I gave 2 stars, one for the good communication and the other for the partial refund they gave me. Buyer be VERY wary. I honestly would just shop somewhere else. Oh but a plus is they take PayPal which will make it right. I'm waiting another week and if it's not here, I'm filing for full refund.
We are so sorry about the experience that you're having with us. We sincerely apologize for our logistics service not meeting your expectations. We have already passed your suggestion to our related department in order to improve our service. Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out. We are here to assist you.
DO NOT ORDER ANYTHING FROM THIS COMPANY! I ORDERED CHRISTMAS GIFTS AND PAIN $100.00 FOR THESE GIFTS AND I STILL HAVE RECEIVED NOTHING! THERE I SAT WHILE MY FRIENDS GAVE ME GIFTS AND I HAD NOTHING FOR THEM. SHAME ON ME FOR NOT CHECKING THE REVIEWS BEFORE I ORDERED. IF THIS IS HOW THEY DO BUISNESS I CAN'T IMAGINE HOW AWFUL THE PRODUCT IS GOING TO BE!
We are so sorry about the experience that you're having with us. We sincerely apologize for our logistics service not meeting your expectations. We have already passed your suggestion to our related department in order to improve our service. Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out. We are here to assist you.
Ordered 2 personalized items on Dec 5th. Per email, they were to be sent to me by Dec 20th at the latest. Lie... they were SHIPPED from China on the 19th. No way will I be receiving them in time for Christmas. I emailed callie and explained to them if they say "delivery" day is Dec 18th-20th that's completely different than "shipping" date. I also voiced my disappointment that I would now not have a gift for a family member. They told me in the email that it would be best if I had a different gift ready for them. They finally offered 15% refund. What a load of crap this company is. I wanted to wait until I had my product to review that as well, but I just can't wait that long. And looking at reviews, I think I'll be lucky if I see it before 2024 gets here. Poor customer service. Ridiculous. Never ever again.
We are so sorry about the experience that you're having with us. We sincerely apologize for our logistics service not meeting your expectations. We have already passed your suggestion to our related department in order to improve our service. Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out. We are here to assist you.
This company is a total SCAM. Unfortunately my hubby ordered and now it's says the tracking number does not exist. I will be disputing the charge to my card. DO YOUR RESEARCH AND DON'T ORDER FROM THEM.
We are so sorry about the experience that you're having with us. We sincerely apologize for our logistics service not meeting your expectations. We have already passed your suggestion to our related department in order to improve our service. Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out. We are here to assist you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are so sorry about the experience that you're having with us. We sincerely apologize for our product quality not meeting your expectations. We have already passed your suggestion to our related department in order to improve our crafting skills. Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out via support@callie.com. We are here to assist you.