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CallieReviews 882

4.4

From the business

Callie is the leading creative online gift store. We feature a broad assortment of tailor-made and original goods that will inspire and delight the giftee.


callie.com
Kowloon, Hong Kong
+72
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Callie Reviews Summary

Callie has a rating of 4.4 stars from 882 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Callie most frequently mention good quality, golf ball and timely manner. Callie ranks 5th among Personalized Gifts sites.

This company responds to reviews on average within 2 days
Ohio
1 review
2 helpful votes
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When ordering on Dec. 11,4 products I ordered (stating I qualified for free shipping) stated products would be rec'd by Christmas (1st lie)...when I got to my cart to pay, it then said I would need to pay $13 to ensure products would be rec'd by Christmas, so I did...hesitantly. (2nd lie to get more money). I rec'd them Dec 28. Christmas ruined, and since my relatives live so far away, I will need to re-ship to them, which will cost me approx another $40.
Mechanic mug was sent to me with the name "John", when I clearly ordered "Matthew" (double checked). Now I will have to go thru the return hassle.
* The mug was ok otherwise.
* Sign with "Matthew's Garage", and car from downloaded photo was nice.
* Flashlight with "Andre" was nice quality but extremely tiny.I didn't think to look at the size. Came in a nice carrying case.
* Violin rosin box--- box was nice quality, but name and design is not engraved...it is stamped on the top, and will eventually wear off.

Date of experience: December 11, 2024
Callie C. Callie Rep
7 months ago

We are so sorry about the experience that you're having with us. We sincerely apologize for our product not meeting your expectations. We have already passed your suggestion to our related department in order to improve our crafting skills. Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out via support@callie.com. We are here to assist you.

Iowa
1 review
6 helpful votes
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Cheap crap
December 28, 2024

Save your money! This is cheaply made junk. The pictures of the products are nowhere close to what you get. My shirt was supposed to be sequins. It's screen printed dots to try and look like sequins. The necklace I got looked like a thick chain and charm, it's thin and cheap. And delivery was super slow

Date of experience: December 28, 2024
Callie C. Callie Rep
7 months ago

We are so sorry about the experience that you're having with us. We sincerely apologize for our product quality not meeting your expectations. We have already passed your suggestion to our related department in order to improve our crafting skills. Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out via support@callie.com. We are here to assist you.

New York
3 reviews
5 helpful votes
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SCAM…DONT GET SCAMMED
December 27, 2024

Purchased my order in November and it's almost January 1st around 2 months. And still no order. REVIEWS PROVE THIS IS A SCAM WEBSITE

Date of experience: November 13, 2024
Callie C. Callie Rep
7 months ago

We are so sorry about the experience that you're having with us. According to logistics tracking site, the package has been marked as delivered to your shipping address. However, we are sorry to hear that you have not received it. As this issue lies with the logistics provider, we hope you can understand the limitations we face in this situation. We sincerely apologize for our logistics service not meeting your expectations. We have already passed your suggestion to our related department in order to improve our service. If you have any further questions or concerns, please don't hesitate to reach out via support@callie.com. We are here to assist you.

Ohio
1 review
0 helpful votes
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Customer service not helpful. Ordered on December 10th it's now the 26th and still no package. Was told I would receive by the 26th.

Date of experience: December 26, 2024
Callie C. Callie Rep
7 months ago

We are so sorry about the experience that you're having with us. We sincerely apologize for our logistics service not meeting your expectations. We have already passed your suggestion to our related department in order to improve our service. Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out. We are here to assist you.

Louisiana
1 review
2 helpful votes
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I ordered a personalized tumbler on 12-5-24. It said I would receive between 12/17 and 12/22. I still have not received it. The tracking was last updated on 12/19/24. I am very upset ad this was a Christmas gift. I will never order from them again.

Date of experience: December 26, 2024
Callie C. Callie Rep
7 months ago

We are so sorry about the experience that you're having with us. We sincerely apologize for our logistics service not meeting your expectations. We have already passed your suggestion to our related department in order to improve our service. Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out. We are here to assist you.

Missouri
1 review
3 helpful votes
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Ordered ornaments on Dec. 2nd. Estimated arrival was Dec.15-18 and and they advertised-Will receive before Christmas! It is the 24th and tracking says In transit to next facility will arrive late! I don't really need ornaments after Christmas! I will never order from Callie again and advise others not to either. I plan on returning these items if I ever get them. Don't make promises you can't keep and spoil gift giving for the holidays!

Date of experience: December 24, 2024
Callie C. Callie Rep
7 months ago

We are so sorry about the experience that you're having with us. We sincerely apologize for our logistics service not meeting your expectations. We have already passed your suggestion to our related department in order to improve our service. Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out. We are here to assist you.

Texas
1 review
2 helpful votes
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Personalized night light
December 23, 2024

The light keeps going on and off. On one side the image is blurry and it's the side that you can read the name clearly but if I turn it around, all looks clear But the name is backwards. This is Not acceptable. I will not buy from Callie again.

Date of experience: December 23, 2024
Callie C. Callie Rep
7 months ago

We are so sorry about the experience that you're having with us. We offer a 99-day warranty and dedicated customer service. Could you please kindly provide us with your order# and payment email address via support@callie.com so that we can further assist? We would love to help!

Texas
1 review
3 helpful votes
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Ordered from Callie on 11/28 with the advertising that items will arrive in plenty of time for Christmas. They noted 1-3 weeks but the package has mysteriously not moved since 12/4 according to their tracking.
After communicating with them via email, they provided the tracking and location (that I already knew) and said shipping times were delayed due to the amount of holiday packages.
This is unacceptable and I am so sorry I ordered from them.
My next email today will be asking for a refund for their false shipping advertising!

Date of experience: December 23, 2024
Callie C. Callie Rep
7 months ago

We are so sorry about the experience that you're having with us. We sincerely apologize for our logistics service not meeting your expectations. We have already passed your suggestion to our related department in order to improve our service. Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out. We are here to assist you.

New York
1 review
1 helpful vote
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Don't use this site
December 23, 2024

I ordered a bag for my daughter for Christmas. They said it was delivered my local post office and security have no record of this.

Date of experience: December 18, 2024
Callie C. Callie Rep
7 months ago

We are so sorry about the experience that you're having with us. Could you please kindly provide us with your order# and payment email address via support@callie.com so that we can further assist? We would love to help!

Florida
1 review
1 helpful vote
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I just received my bracelet, and it's impossible to adjust it. I have tried everything, and can't get the bracelet adjusted. To return the item costs me more money than I paid for it. The bracelet was apparently not tested before it was sent out. They don't care, and all they want is their money. I would never buy anything from them again, - EVER! AND, it took forever to arrive!

Date of experience: December 18, 2024
Callie C. Callie Rep
7 months ago

We are so sorry about the experience that you're having with us. We sincerely apologize for our product not meeting your expectations. We have already passed your suggestion to our related department in order to improve our crafting skills. Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out via support@callie.com. We are here to assist you.

Massachusetts
1 review
2 helpful votes
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Initial ear rings
December 19, 2024

Ordered the initial earrings the end of November. Haven't received them yet. They charged my credit card. Wish I read the reviews before I bought them. Will never purchase anything from them again.

Date of experience: November 19, 2024
Callie C. Callie Rep
7 months ago

We are so sorry about the experience that you're having with us. Could you please kindly provide us with your order# and payment email address via support@callie.com so that we can further assist? We would love to help!

Australia
1 review
1 helpful vote
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Ordered 4 beach towels for my grandchildren personalised, opened the package tonight to gift wrap. They are cheap and extremely poor quality. Very disappointing as they are made out of polyester which is highly flammable and no warning about this. Ordered for Christmas and definitely feeling ripped off at $139.00 plus postage. The edging is only overlocked as well. If I could give a zero star I would.

Date of experience: October 11, 2024
Callie C. Callie Rep
7 months ago

We are so sorry about the experience that you're having with us. We sincerely apologize for our product quality not meeting your expectations. We have already passed your suggestion to our related department in order to improve our crafting skills. Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out via support@callie.com. We are here to assist you.

Australia
1 review
2 helpful votes
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Tooth fairy door hanger
December 18, 2024

Bought 3x tooth fairy door hangers for my children. My oldest lost her first tooth today so we opened it and as I hung it on the door it snapped & broke - very upset for wasting money on 3 of them.
The top piece of wood needs to be a lot thicker and stronger in future.

Date of experience: December 18, 2024
Callie C. Callie Rep
7 months ago

We are so sorry about the experience that you're having with us. We offer a 99-day warranty and dedicated customer service. Could you please kindly provide us with your order# and payment email address via support@callie.com so that we can further assist? We would love to help!

California
1 review
2 helpful votes
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I ordered a prayer bowel with personalization for a Christmas Gift. When I received it they had an error in the personalization. I notified them and they offered to send me another one with correct personalization but I would not even receive it until after Christmas. They did not offer me a refund.

Date of experience: December 17, 2024
Callie C. Callie Rep
7 months ago

We are so sorry about the experience that you're having with us. We offer a 99-day warranty and dedicated customer service. Could you please kindly provide us with your order# and payment email address via support@callie.com so that we can further assist? We would love to help!

Illinois
1 review
1 helpful vote
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First time using this website. Gifts were all personalized and looked amazing on the website. However, what I received did not look like the mock-up photo of the personalized night light that they sent me before I placed my order. The actual backdrop of acrylic lamp portion was cloudy and muted the colors of the illustrated unicorn photo and person's name. The photo they sent me was clear and you could see the illustrated unicorn photo very clearly. Not so with the actual product. The wooden base looked great but the light part looked cheap and very dull looking. I have sent a note to their Customer Service on these issues, but have not yet heard back. At this point, I probably will not order from them again, even though they show a lot of really creative and cute personalized items for gifts. I've attached photos of the mock-up of what they sent me it would look like and the actual product received. Very dull looking because of the cloudy/filmy plastic used. I've also sent a proof of purchase. I was really disappointed in the quality of the lamp, not the lamp's base.

Date of experience: December 16, 2024
Callie C. Callie Rep
7 months ago

We are so sorry about the experience that you're having with us. Could you please remove the protective film for this product? Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out via support@callie.com. We are here to assist you.

Florida
4 reviews
3 helpful votes
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Order never received
December 15, 2024

Ordered on Nov 28th. Stated in invoice that should arrive by Dec 10-12 nothing arrived. Emails and messages back and forth about delays, no refund because sent information was not correct and not my order. Still promoting before Christmas in their website.

Date of experience: December 15, 2024
Callie C. Callie Rep
7 months ago

We are so sorry about the experience that you're having with us. We sincerely apologize for our logistics service not meeting your expectations. We have already passed your suggestion to our related department in order to improve our service. Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out. We are here to assist you.

Australia
1 review
3 helpful votes
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Brought a personalized bag the item arrived with a big flaw through the name, they wont honor there own policy and states it was how it was folded in transit and I would have to pay the postage and would only get 70% back 30% is for the crafters fee. Have now put it in the hands of fair trading and ACCC. Had I had known the product was being made and sent from China I would have never of purchased. This company are very dishonest and misleading first and last time I order from this shonky business never again will they get my money!

+3
Date of experience: December 6, 2024
Callie C. Callie Rep
8 months ago

We are so sorry about the experience that you're having with us. We sincerely apologize for our product not meeting your expectations. We have already passed your suggestion to our related department in order to improve our crafting skills. Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out via support@callie.com. We are here to assist you.

New York
1 review
2 helpful votes
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I purchased 3 personalized pet hampers that were supposed to come with the pets name and photo. All 3 arrived with only the name… no photos. The company did not respond to any of my emails. Horrible company.

Date of experience: December 10, 2024
Callie C. Callie Rep
8 months ago

We are so sorry about the experience that you're having with us. We offer a 99-day warranty and dedicated customer service. Could you please kindly provide us with your order# and payment email address via support@callie.com so that we can further assist? We would love to help!

Australia
1 review
4 helpful votes
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Cheap and low quality
December 10, 2024

I ordered personalised blankets for both my kids and paid 60$ each, it is such a waste of money.
They dont like them at all, very think and cheap quality, not worth the money at all.
Wish i had read the reviews before ordering!

Date of experience: December 5, 2024
Callie C. Callie Rep
8 months ago

We are so sorry about the experience that you're having with us. We sincerely apologize for our product not meeting your expectations. We have already passed your suggestion to our related department in order to improve our crafting skills. Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out via support@callie.com. We are here to assist you.

Texas
1 review
4 helpful votes
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Extremely misleading
November 24, 2024

I'm EXTREMELY disappointed. I purchased customized name blankets for myself, my 13 yr old, and my 20 yr old as Christmas gifts. They pretty much are the size to cover from the knee down and the quality is very poor. There is NO way I'm giving them as gifts. I'm certain they would think it was a prank gift. Lol… They serve no purpose as blankets due to the ridiculous and misleading size. I will definitely NOT be recommending these and will let people know to be very cautious if thinking about this product.

Date of experience: November 24, 2024
Callie C. Callie Rep
8 months ago

We are so sorry about the experience that you're having with us. We sincerely apologize for our service not meeting your standard. But after checking your order confirmation email, it looks like we crafted as your request which is size 40''x30''. Could you please double check again? Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out. We are here to assist you.