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BuyBackTronics

Overview

BuyBackTronics has a rating of 3.7 stars from 304 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BuyBackTronics most frequently mention fair price, great experience and easy process. BuyBackTronics ranks 5th among Mobile Phones sites.

service
7
value
7
shipping
7
returns
4
quality
6
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How would you rate BuyBackTronics?
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Florida
1 review
0 helpful votes
Follow Jamie D.
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Great BuyBack experience
April 10, 2023

Easy online listing. More importantly, they honor the estimate! I have now had two experiences with them and they have delivered both times. Fairest price paid and quick turn around. Will go to them again next time I have electronics to sell.

Date of experience: April 10, 2023
New York
1 review
0 helpful votes
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Everything as Advertised
December 15, 2022

Great experience from logon through final payment. Money received exceeded Apple trade in offer and labeling, shipping, and refund were seamless. Service operated as advertised and met or exceeded my expectations.

Date of experience: December 15, 2022
Ohio
1 review
0 helpful votes
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Great business
April 6, 2023

Great company to do business with. They kept their word on their offer to me, where other businesses have failed to do. Keeping in constant contact, yet not overbearing. Highly recommend! Will do business with them again when the opportunity arises.

Date of experience: April 6, 2023
Iowa
1 review
0 helpful votes
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Quick & Easy
October 18, 2022

I had an old iPhone that I wanted to recycle when I found out about BuyBackTronics. After answering a few questions, I was given a value which made the process worthwhile. I sent my phone and very quickly received a check. Highly recommend checking it out.

Date of experience: October 18, 2022
Florida
1 review
0 helpful votes
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A perfect experience!
October 18, 2022

Sold my old iphone to BuyBackTronics. They had the highest price and kept me informed every step of the way. Sent me a prepaid shipping box, told me when they received my phone, etc.
Great customer service, and everything they said they would do they did! Will definitely use their services again.

Date of experience: October 18, 2022
Ohio
1 review
0 helpful votes
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Good reliable service
December 16, 2022

The process was smooth, easy to use, efficient and reliable. However the e-check was difficult to deposit because some of the small words printed on the check were difficult for the bank to decipher when making electronic deposit.

Date of experience: December 16, 2022
New York
2 reviews
0 helpful votes
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2 months
July 21, 2023

I got half the value of the POS macbook I bought which was higher than expected. But I bought it in November and they offered me half the price in January. I know it didn't depreciation

Date of experience: June 21, 2023
Massachusetts
1 review
0 helpful votes
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Scam scam scam
April 25, 2024

They lied and said the phone I sent in was MDM locked, however I brought it brand new from Verizon. Ripped the seal and everything. So I know that's not true. Charging me to send it back because I "misrepresented " it due to the imaginary lock on the phone. So they lied and want me to pay them to send me back something I didn't want in the first place.

Date of experience: April 15, 2024
Maryland
1 review
0 helpful votes
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So I was told My Xbox one had major scratching when Im a online seller and buyer myself I also got a game stop trade on offer for 75 hot card

Now I had 2 identity even rubs on top where I placed controller which no was brand new 60 no power box}!s!nn\*"=t

Date of experience: August 23, 2023
Arizona
2 reviews
2 helpful votes
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They revised the offer to $123 while they agreed the iPad is "flawless" they said there is white blotch on LCD. This ipad lived in a Zagg case with Invisible Shield glass on the screen. I sent it to them perfect. Now (besides low-balling me) which Im not going to accept they can either send me back a damaged iPad Pro or open a UPS case which is where we are. This iPad did not leave my possession like this. The only time it was less protected was in transport. Stay away from these guys --yeah great offer but now (my product is damaged and the offer is low ball)

Date of experience: April 17, 2020
California
1 review
1 helpful vote
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1/4 the price quoted
May 12, 2022

I was looking to trade in two older Apple devices and found this company. I found BuyBackTronics and decided it was the best solution to go with. I went through extensive questions to describe the product's value, which I answered honestly. Then they give you a quote and send a box. But when they inspect it, they magically find that a tiny ding is worth half the value.

They offered me $225 originally and then changed their offer to $40. Now they have you between a rock and a hard place. Either accept their terrible offer or pay for the shipping cost of $20 to get the devices back. Just an absolute legendary scam, go with someone else.

Date of experience: May 12, 2022
BuyBackTronics S. BuyBackTronics Rep
over a year old

Hello,

Thank you for your feedback. Upon checking your trade-in we see that you had initially submitted a quote for the following devices: MacBook Pro Retina 15" as well as an iPad Air (2nd Gen).

During our evaluation, the MacBook was found to have a dent/nick on the front left of the computer, scratching on the lid as well as heavy keyboard wear/delamination on the screen. The iPad was found to actually be an iPad (2nd Gen) and not the Air model as initially stated. As you'll notice the iPad (2nd Gen) is currently not listed on our website as this is a model we do not currently purchase.

When it comes to getting an amended quote you have several options and for this reason we wish you would have reached out to us. We are more than happy to provide you with photos/videos of our findings as well as have a separate technician take another look to confirm these findings.

We are unsure as to where the miscommunication may have taken place in regards to you having to pay for return shipping; as this is a no obligation process and should you not agree with our findings we can always arrange to have your devices returned at no cost to you.

We look forward to your response to our 'Response Required' email in regards to how you would like to proceed as well as if you have any further questions or concerns that we can help alleviate.

Connecticut
1 review
0 helpful votes
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Phone condition
August 10, 2022

I processed my request sent phone got email did work. Set back to. Took video of phone working as told to. Reprocessed sent back then received notification check on way. They thought I'd sell a phone that didn't. Makes no sense very annoying

Date of experience: August 10, 2022
New Jersey
1 review
0 helpful votes
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Easy transaction
June 25, 2023

It was a very seamless and trouble-free process to unload my iPhone XR. Just wish I could have gotten a bit more for it, but it did have a faulty charging port. In any event, it was one of the easiest transactions I've experienced online.

Date of experience: June 25, 2023
New Jersey
1 review
4 helpful votes
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This is a scam!
November 5, 2020

Sent in a phone with zero scratches on the screen and back of the phone with pictures to prove as such. Also sent it inside the original box it came in. When they received my phone they claimed it arrived in poor condition and thus diminished the price of my original trade in by more than 20% of what was granted.

I'm also attaching pictures of what my phone was sent in as, then the photos sent to me by the company which depicted "dust" and pretty extreme scratches on the screen then a 3rd batch that magically showed the finest scratches on the screen with different dust particulates. Again, just heed warning that they may pull a stunt like this with you if you utilize them for this service.

SCAM!

Date of experience: November 5, 2020
North Carolina
1 review
0 helpful votes
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Great experience
September 26, 2023

I was surprised at how much they offered. I got more for my phone here than the same model was selling for in marketplace.
The process took a little time, but they were in touch every step of the way.
Definitely the place I will come back to if I need to sell a phone.

Date of experience: September 26, 2023
Florida
1 review
0 helpful votes
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Amazing experience
August 10, 2022

This company is where I do all my trade ins for my self, family members and my business. This is a reliable place to trade in your electronics. Been doing business with them for more than 3 years and never had an issue.

Date of experience: August 10, 2022
Washington
1 review
1 helpful vote
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Trade in a iPhone for money
September 9, 2022

Very back experience with this company. Sent a iPhone that was in good condition. Packed very good. They said it was cracked and would not give any money for the phone. This company is a joke. Do not trust them!

Date of experience: August 10, 2022
California
1 review
0 helpful votes
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Easy, honest, and fair
June 22, 2023

I was pleasantly surprised at how simple it was to get cash for my old phone. I got a good price for it and they took care of all the logistics of getting packaging to me and sending the phone. Great communication and prompt payment too.

Date of experience: June 22, 2023
New York
1 review
0 helpful votes
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Easy way to make money trading a used iPhone
January 18, 2024

Checked out various places for purchase of used cell phone's and found BuyBackTronics had the best service and price for my like new iPhone 8 64g buy back needs.
I highly suggest checking them out when shopping for a online trade/buy cell phone.

Date of experience: January 18, 2024
Arizona
1 review
0 helpful votes
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Be honest about your phone's condition
October 22, 2022

Had a great experience with BuyBackTronics. If you are honest about your phone's condition, they will honor their quote. Simple as that. I was a bit skeptical of the payment method, which was a check I printed on my own printer. It seems my credit union was skeptical as well, but they ultimately honored it. I would use this company again to sell my old phone.

Date of experience: October 22, 2022