True to word, fast deposit into my PayPal and wonderful communication from staff. Very trustworthy and professional. I will spread the word and continue to use this company.
I sent my cracked phone to buy back boss and within a week, they sent me a check for the exact amount they quoted me. Would definitely recommend and use again!
This was my first time selling my device with this website. I had done some research and determined to give this website a try & I am so glad I did! It was a great and easy experience.
Michael was great with me! Negotiated a reasonable price and even was willing to wait for me to unlock the phone to give me more money. Highly recommend!
They did as they told me. Got me the money for what they quoted me for and a lot more than gazelle. Go with these guys. And the customer service was great!
I think the pricing is fair and direct. The customer service and tracking of the order is exceptional. The staff is very knowledgeable and helpful and available.
I sold them a Verizon galaxy 5g Phone I sent them a original box with accessories when they changed the price I requested it be shipped back to me they sent me someone else's phone and it was a t mobile phone no original box or accessories I got someone else's phone I filed a complaint with the better business burea on this matter they scam you all the way around don't sell your phone to them
I DO NOT RECOMMEND!
I shopped the sites and chose BuyBackBoss based on the offer they quoted. I received an email many days later that the value was drastically reduced. I reshopped based on the condition they graded it and sent the link as they asked me to so they could match it.
I even contacted the other company to ensure I was giving an accurate description of my Iphone 7 - 128GB. Their issue was the battery life - 78%. The competition did not devalue the phone unless it was below 50%.
They responded after I did exactly as they asked and was denied based on their explanation of: "Unfortunately, their standards are different than ours, so since we do deduct for poor batteries (anything below 80% according to Apple standards) we are not able to match to their "Good" pricing."
Why have a guarantee of price matching if you are going to change your policy in mid transaction? I checked their site for the conditions of the price match and could not find any "qualifiers" concerning who they will match.
What a waste of time and aggravation.
I DO NOT RECOMMEND!
Hi Casey,
I sent a response to your email and I wanted to respond here for anyone reading through.
I’m sorry to hear this feedback.
Your order was placed as a “Good” condition iPhone 7. The “Good” condition’s battery health requirement listed in our quoting process is an 80% battery health with no service indicators. Unfortunately, the device didn’t meet the battery health requirements, and we sent you the device’s testing results with our updated offer. You opted to have the device sent back and mentioned other higher offers from competitors.
We offered to price match as a courtesy during the order to help get you a higher payout as you had mentioned the other competitors.
I can assure you we offered the price match with the full intention of paying a higher price if the price match was comparing the same device condition requirements. Since their battery health requirement was not the same and therefore not comparing the same device condition requirements, we were unable to price match the offer.
Thank you again for your feedback on the order, our team will take it into account to improve the process. Your order is on its way back to you as you requested, free of charge.
If you have questions or concerns, please don't hesitate to let us know.
Thank you,
Brittany at Buyback Boss
I was pleasantly surprised, they paid more than most services offered, payment was fast, I'll be using these guys in the future
Complete rubbish! Quoted me £85, now saying problem with the screen and price now £13. Waste of my time!
Hi there,
Unfortunately we are unable to identify or validate your order based on the information provided. Additionally we operate in US with US currency.
Thank you,
Brittany at Buyback Boss
Turned in phone in excellent condition and once received by company said screen had issues. Totally false
Hi Debbie,
Thanks for your review and I’m sorry to your feedback. I reviewed the order details and follow up email chain to see what happened with your order.
It looks like you placed your order with a device listed under our "Mint" condition category. This condition category is for fully functional devices with no LCD defects such as LCD burns. During testing is was discovered that your device did had severe LCD burns (also known as ghost image) is the reason for the reduction on the offer amount. This defect is listed in our quoting process when placing an order on our site. We were able to send photos of the LCD burns for clarification on the issue, to which you responded with a screenshot you took on the device itself. The screenshot you took is a digital image of the current display on your phone rather than the physical LCD screen itself. Hopefully I was able to address any concerns, if you have any further questions, please let us know at support@buybackboss.com.
Thank you,
Brittany at Buyback Boss
My check had been delayed but I recieved excellent follow up with a reissued check and customer service stayed in contact the entire time
I've used these guys a few times now and have always had a great experience and received the best price for 2-3 year old iPhones. Highly recommended.
Found Buy Back Boss through Google search. The offer was a few bucks more than other competitors and the process was very easy.
I spent time sending the old phone off for what I was told was a $128 payment. After waiting 2 weeks, I am told they will only pay $12,90% less(
Hi Marty,
I am unable to identify your order details based on the review. We do provide each order's testing results via email after an order is processed. This is where you will find all details regarding a device's condition and any reasons for a price difference if there are any. We test and review every device based off of our online condition guidelines. In the future, if you have any questions regarding the order or would like it sent back free of charge just let us know and we'll be happy to assist.
Thank you,
Brittany at Buyback Boss
Everything went exactly as described. Customer service was excellent! I am so thankful for the quality of service that I received.
Happy with my experience with Buy Back Boss. I received the best price for my phone and was kept updated throughout the whole process.
This transaction went pretty good great communication great people will definitely deal with again keep up the good work
The process was very easy and I received my money very quickly. This was the first time I sold a phone online and I will do it again!
Overview
Buyback Boss has a rating of 3.4 stars from 131 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Buyback Boss most frequently mention customer service and great experience. Buyback Boss ranks 8th among Sell Cell Phone sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi David,
I know we spoke via email but I wanted to respond here.
It looks like your order was originally placed as a Brand New Samsung S21 Plus 5G Verizon device. The Brand New condition requires the device to be fully sealed from the outside of the box with the device unused. Upon testing the device, we discovered we actually received a Good Samsung S21 5G Verizon device. There are two differences in what the order stated and what we received, this is due to the device not being a Brand New sealed and unused device along with the device model being an S21 not an S21 Plus. Because of these differences, the offer was adjusted to fit the appropriate device details.
We did get your device sent back free of charge as you had requested. We did send the appropriate device back to you and your device is still a Verizon device. The device states T-Mobile in Settings and in the power up screen because we test devices with a T-Mobile SIM card to perform a test call. Your device is Verizon, Settings and the power up screen will always show the last SIM card that was inserted in the device. Once you put your Verizon SIM card in, it will update accordingly in your Settings and power up screen. Sorry for the confusion there. If you would like to confirm this, you can check your IMEI number (found in settings) of the device we sent back with your carrier you can do so.
As far as any accessories or boxes sent with the device, these items are responsibly recycled when unpacking the order. There is no way for us to ship these back to you as they have been responsibly recycled. This policy is listed on our site in the FAQ section.
If you have any questions, please let us know!
Thank you,
Buyback Boss