David L.’s Reviews of Buyback Boss & more

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Sell Cell Phone

2/28/22

I sold them a Verizon galaxy 5g Phone I sent them a original box with accessories when they changed the price I requested it be shipped back to me they sent me someone else's phone and it was a t mobile phone no original box or accessories I got someone else's phone I filed a complaint with the better business burea on this matter they scam you all the way around don't sell your phone to them

Tip for consumers:
Don't sell to this company they rip you off

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Jack W. – Buyback Boss Rep Over a year old

Hi David,

I know we spoke via email but I wanted to respond here.

It looks like your order was originally placed as a Brand New Samsung S21 Plus 5G Verizon device. The Brand New condition requires the device to be fully sealed from the outside of the box with the device unused. Upon testing the device, we discovered we actually received a Good Samsung S21 5G Verizon device. There are two differences in what the order stated and what we received, this is due to the device not being a Brand New sealed and unused device along with the device model being an S21 not an S21 Plus. Because of these differences, the offer was adjusted to fit the appropriate device details.

We did get your device sent back free of charge as you had requested. We did send the appropriate device back to you and your device is still a Verizon device. The device states T-Mobile in Settings and in the power up screen because we test devices with a T-Mobile SIM card to perform a test call. Your device is Verizon, Settings and the power up screen will always show the last SIM card that was inserted in the device. Once you put your Verizon SIM card in, it will update accordingly in your Settings and power up screen. Sorry for the confusion there. If you would like to confirm this, you can check your IMEI number (found in settings) of the device we sent back with your carrier you can do so.

As far as any accessories or boxes sent with the device, these items are responsibly recycled when unpacking the order. There is no way for us to ship these back to you as they have been responsibly recycled. This policy is listed on our site in the FAQ section.

If you have any questions, please let us know!

Thank you,
Buyback Boss