Sold my iPhone to them, great experience. Very easy to work with them. They notified my every stage.
They offered high trade-in value for my old iPhone and paid promptly. Would definitely do business with them again!
I was originally quoted 1 amount but paid much less in the end. Potential reductions and reasons why should've been provided prior to buyback.
They were incredibly fast and it was a... buybackboss.com Thanks for existing. Your service is out of this world.
I initially encountered what I felt to be a lack of customer service and support. BUT MAN, WAS I WRONG! After Emailing the company with my concerns, I was contacted by their support team who not only addressed my concerns in a very professional, non condescending manner, but they also reimbursed me for the entire amount of money I was originally quoted and expected!
I HIGHLY RECOMMEND THIS COMPANY AND IF YOU HAVE ISSUES, GIVE THEM A CHANCE, THEY WILL TAKE CARE OF YOU!
THIS PLACE IS A SCAM! They received my device and now won't send send me my funds or respond to any messages!
Good condition, as expected but Battery life could be a little better. Battery health at 86%.
The process is as simple as advertised. Definitely will be a returning customer!
Great fast and honest. Will sell more to them. Easy to work with.
Use them they are the best and pay quickly and don't give you the run around like DeCluttr
Nothing to complain about. Fast checkup of the phone money delivered fast.
It was great l got l check on time the people are very good to talk to and very helpful
Outstanding service and very helpful through the process. Will use the again in the future.
Very easy to deal with and very responsive. Very professional. Great experience.
Fast smooth transaction, definitely would do business with them again, highly recommended.
Recommend 100% if somebody needs to sell any electronics!'n
They were easy to work with and prompt In their actions.
Bad not given money that was told at the beginning
Hi Maria,
I reviewed your order details and I can respond to your concerns for you and for any other customers reading through.
It looks like you sent in an order with 4 devices. The first device was found to be in the as-described condition and was actually network unlocked rather than locked as initially described for the carrier. We increased your offer for this first device because of this! The second device was also networked unlocked rather than locked as initially described which boosted your offer. The second device did fall under our "Fair" condition category due to excessive wear, which lowered your overall price for this item. The third device had a reduced offer as it fell under our "Damaged" condition category due to a non-working microphone. The person on the other end of the test call could not hear you while on speakerphone. The third device was also networked unlocked rather than locked as initially described. The fourth item had a crack in the back glass of the device. Any cracks cause the device to fall under our "Damaged" condition which lowered your offer on the device as it was originally placed under our "Good" condition category.
We outlined all of these details in our email follow up and provided photos for further clarification. You elected to proceed with your order from here and receive payment. We would love to work with you again in the future so if you have any questions on placing a future order please feel free to contact us at support@buybackboss.com. We will be happy to help ensure your beginning offer is accurate so you can just get paid!
Thank you,
Brittany at Buyback Boss
Easy to deal with and got the price which was quoted me.
Communicated well and very helpful. Paid right away.
Overview
Buyback Boss has a rating of 3.4 stars from 131 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Buyback Boss most frequently mention customer service and great experience. Buyback Boss ranks 8th among Sell Cell Phone sites.
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- Tempe, AZ
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Denise,
I'm sorry to hear about this feedback! I reviewed the order details to get up to speed on what happened with your order and address your concerns.
It looks like you placed your order with a device listed under our "Mint" condition category. This condition category is for fully functional devices with no LCD defects such as an aftermarket screen. During testing is was discovered that your device did have an aftermarket screen and this is the reason for the reduction on the offer amount. This defect is listed in our quoting process when placing an order on our site and this was also listed in the testing results email we sent to you with the new offer. Hopefully I was able to address any concerns but if you have any further questions, please let us know at support@buybackboss.com.
Thank you,
Brittany at Buyback Boss