I thought it was going to be a disposable plastic material but it is like a curtain! I've used this several times, It's perfect.
I ordered a backdrop expedited shipping and received it several weeks past
Promised date. Seller would not take responsibility to refund expedited money that was paid
For this service.
I ordered two backdrops two months ago, despite much follow up im just told to wait longer and the item will be delivered despite no movement in over a month!
I was in loved with this background.it was adorable and great materialBut overall definitely a good buy!
100 % recommend!
My order arrived in good condition today, thank you for such a prompt and professional service, the back drops are just right for my model railroad requirements, my kindest regards to all.
They promised me a refund and now have stopped responding. The back drop came 3 weeks late and i needed it for an event. I am going to call small business bureau if they do not get back DO NOT EVER ORDER FROM THIS COMPANY.
I purchased from this business two backdrops. They arrived dirty, with stains on it. Additionally, they were printed on old material so the backside had football helmets and letters that shone through the other side. I requested a refund. They denied and told me that if I cared that much I could wash them. I was astonished by that reply because obviously that is completely unprofessional. They refused to offer a refund, and even their e-mail responses were absurd. DO NOT waste your time or money.
Update: after I posted this review, they told me to delete it. They advised they will only return my money after I delete the review. I explained I won't do that and for my review to change they would have to give the refund, otherwise why am I deleting it? They persisted and won't give me my money back unless I delete the review first. So unprofessional, this website is a full scam. Their products are not at all as advertised - dirty, terrible quality and totally not useable. Screenshots attached where you can see the seller refuses to refund my money unless I delete my review FIRST. Do NOT shop here.
The stand is sturdy, the size is ok for us. Clamps are also useful. Compared this with many sellers on Wal-Mart, I chose this seller. We have a cake smash party for my daughter at home.
This is my first purchase at buy-backdrop.com. I was impressed by the outstanding customer service. Package arrived earlier than my expected. Definitely recommend this seller!
It was a real surprise. The actual backdrop is better than picture. The leaf color is beautiful and clear. I highly recommend this shop www.buy-backdrop.com
Items received, the color looks like the photo on website. The quality is good, extra my expectation. We received our order in 8 days. We will buy more backdrops from here.
Gorgeous background! I ordered a custom backdrop, print name and praise on backdrop. The seller provided suggestions for designs! The quality is good and can be used very well! Thanks!
Thank you.
Absolute worst customer service I have ever experienced in my life. This company never shipped my backdrop as well as lied about refunding my money and ignored me when I realized that they were lying (never got the money back). When I threatened to dispute the charge through my bank they messaged me telling me the they had shipped my order AFTER lying to me saying they had given me a refund an entire WEEK prior as well as begged me to accept the package after taking OVER two months to even ship it in the first place. This was also AFTER I asked for a refund. STAY AWAY FROM THIS BUSINESS AT ALL COSTS AND TAKE YOUR MONEY ELSEWHERE THIS BUSINESS IS COMPLETELY UNPROFESSIONAL & NOT WORTH THE UTTER DISAPPOINTMENT.
Hello, we sent out your order, the tracking number is LS253599564CN, the package was delivered to you successfully.
BEWARE ITS FRAUD- SCAM
Color Different- Pattern Wrong
Bought 6 Backdrop- All colour different than the photos advertised. 2 Backdrop had the photo Stretched and Pattern different. Not willing to take back at all as i wanted to send back. Waste of Money.
Great website for backdrops, it took me only 6 days to receive my order. Although I paid extra money for the fast express, but the quality is good, the effect of photography is excellent!
DO NOT BUY FROM THIS COMPANY, I did not receive my backdrop and so I messaged them they replied asking me to wait which I did and then Bella just stopped talking to me the are a complete scam and will take your money but you dont get the product! They sent a a tracking number but it never left China!
I ordered my daughter two back drops over a month ago. Still nothing, keep telling me yo wait 7-10 days. Its been almost two months since I placed the order, and they successfully took my money. But no order or real tracking number. BEWARE OF CHINESE COMPANIES THESE DAYS. THEY ARE SCAMMING US BAD! LOVELYWHOLESALE AND BUY BACKDROPS STOLE MY MONEY. BOTH GAVE FAKE TRACKING NUMBERS TOO!
Hello, we didn't find your order number, could you provide the order number please? We will check the order information and delivery information for you. Thanks and best regards.
Lies upon lies. No refund. No effort made by the company to address any issues. Just chose to try to make me look stupid instead. When they were confronted with physical evidence of their obvious lies, they just quit talking to you. Do not trust them. Don't waste your time on their garbage either. A $450 order, plus almost $70 for 3 day shipping, and their product still showed up over a week late. They tell me they shipped my product on a Tuesday, but their labels don't lie. It clearly never moved until at least Friday by the date on the labels. Wasn't upgraded until Monday to the 3 day shipping I paid extra for. Too bad the funeral it was needed for was the Saturday in between. I placed my order over 2 weeks in advance. They assured my when I asked them before placing my order that it would arrive in plenty of time, No worries. But that was utter bull$#*!. I feel robbed after being treated so poorly and screwed out of over $500. Not to mention when you throw photographic evidence of their lies in their face they just bail on you. Quit responding completely. No ethics. No morels. Should be put out of business completely.
DO NOT PURCHASE PRODUCTS FROM THIS WEBSITE! They will not help you to get your order or send you a new one if it gets lost in shipping! Terrible customer service too. "Bella" just keeps telling me I'll have my order in 7-10 business days. I ordered my product at the end of April and it's now July 13th. Now my only option to get my money back is to dispute the charge on my credit card. SO FRUSTRATING! DO NOT ORDER FROM BUY-BACKDROP.com!
I recommend not ordering from this company.
Ordered April 15 and paid for express post that was said to take up to 15 days.
Over one month went by and I emailed the company. They replied sorry due to covid-19 there is a delay, yet they never mentioned delays when ordering. They also said they will ship it out right away and confirmation with email and tracking #.
Another week and no email. Emailed them back again requesting a refund. They replied with an email with the exact same words as the previous. Copy/paste.
Next day got an email saying Your order has shipped. Nothing else. Spelling mistakes and no tracking #.
Emailed them again for the tracking # and they finally replied a couple days later.
It has now been 1 1/2 months since ordering, and the tracking # shows that not only is this product coming from China, but it hasn't even left the manufacturer yet.
I'll surely get this product long after I needed it, if at all.
Shady company that I will be reporting to better business bureau for taking money without the resources to service.!
Hello David,
We sincerely apologize for the delay with transport due to the current pandemic at first.
We sent out this order, the DHL tracking number is 3734585186. The package was delivered to you successfully.
Regards.
Answer: The price of products and shipping hook you. But Beware! They lie, cheat, and steal your money with absolutely zero regards. Then they just quit talking to you when you confront them with photographic evidence of their obvious lies.
Answer: I don't work from them, but orders are filled and shipped from China. They don't say this on their website. The shipping times there is not correct. I waited for over 3 months for my order and it wasn't even complete.
Answer: This is now way to run a business. You should be embarrassed.
Answer: Yes, we accept custom backdrops. If only some wording, that's easy and free.
Answer: I'm not sure how their prices compare, but anytime you can choose ANY other company... Save your self a disaster and do so. DO NO TRUST BUY-BACKDROP!
Answer: Dear Kendra, your package was returned to us, because no one signed for it at that time. And we have re-sent the package a few days ago by your request. I'm sorry to be inconvenient for you.
Buy-Backdrop has a rating of 2.6 stars from 265 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Buy-Backdrop most frequently mention customer service, tracking number and credit card. Buy-Backdrop ranks 21st among Photography Equipment sites.
Thank you.