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Buy-Backdrop

How would you rate Buy-Backdrop?
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South Africa
1 review
0 helpful votes
Follow Annabel L.
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Great Quality Loved it!
July 11, 2023

I thought it was going to be a disposable plastic material but it is like a curtain! I've used this several times, It's perfect.

Date of experience: July 11, 2023
Georgia
1 review
1 helpful vote
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Terrible service
September 2, 2021

I ordered a backdrop expedited shipping and received it several weeks past
Promised date. Seller would not take responsibility to refund expedited money that was paid
For this service.

Date of experience: September 2, 2021
Australia
1 review
1 helpful vote
Follow Kasey M.
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I ordered two backdrops two months ago, despite much follow up im just told to wait longer and the item will be delivered despite no movement in over a month!

Date of experience: October 14, 2020
Japan
1 review
0 helpful votes
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100% recomendado Amazing
July 14, 2023

I was in loved with this background.it was adorable and great materialBut overall definitely a good buy!
100 % recommend!

Date of experience: July 14, 2023
Finland
1 review
9 helpful votes
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Good condition
July 29, 2020

My order arrived in good condition today, thank you for such a prompt and professional service, the back drops are just right for my model railroad requirements, my kindest regards to all.

Date of experience: July 29, 2020
Jason Z. Buy-Backdrop Rep
over a year old

Thank you.

California
1 review
2 helpful votes
Follow lauraheartsofpalmer s.
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FURIOUS
March 28, 2019

They promised me a refund and now have stopped responding. The back drop came 3 weeks late and i needed it for an event. I am going to call small business bureau if they do not get back DO NOT EVER ORDER FROM THIS COMPANY.

Date of experience: March 28, 2019
Canada
1 review
9 helpful votes
Follow Chelsea E.
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I purchased from this business two backdrops. They arrived dirty, with stains on it. Additionally, they were printed on old material so the backside had football helmets and letters that shone through the other side. I requested a refund. They denied and told me that if I cared that much I could wash them. I was astonished by that reply because obviously that is completely unprofessional. They refused to offer a refund, and even their e-mail responses were absurd. DO NOT waste your time or money.

Update: after I posted this review, they told me to delete it. They advised they will only return my money after I delete the review. I explained I won't do that and for my review to change they would have to give the refund, otherwise why am I deleting it? They persisted and won't give me my money back unless I delete the review first. So unprofessional, this website is a full scam. Their products are not at all as advertised - dirty, terrible quality and totally not useable. Screenshots attached where you can see the seller refuses to refund my money unless I delete my review FIRST. Do NOT shop here.

+1
Date of experience: February 22, 2021
California
1 review
0 helpful votes
Follow Jamika B.
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Satisfied!
December 19, 2019

The stand is sturdy, the size is ok for us. Clamps are also useful. Compared this with many sellers on Wal-Mart, I chose this seller. We have a cake smash party for my daughter at home.

Date of experience: December 19, 2019
Germany
1 review
4 helpful votes
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Recommend this seller
December 20, 2019

This is my first purchase at buy-backdrop.com. I was impressed by the outstanding customer service. Package arrived earlier than my expected. Definitely recommend this seller!

Date of experience: December 20, 2019
Belgium
1 review
0 helpful votes
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Surprise.
November 9, 2020

It was a real surprise. The actual backdrop is better than picture. The leaf color is beautiful and clear. I highly recommend this shop www.buy-backdrop.com

Date of experience: November 9, 2020
Australia
1 review
0 helpful votes
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Extra my expectation
August 20, 2021

Items received, the color looks like the photo on website. The quality is good, extra my expectation. We received our order in 8 days. We will buy more backdrops from here.

Date of experience: August 20, 2021
Romania
1 review
3 helpful votes
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Beautiful background
January 7, 2020

Gorgeous background! I ordered a custom backdrop, print name and praise on backdrop. The seller provided suggestions for designs! The quality is good and can be used very well! Thanks!

Date of experience: January 7, 2020
Jason Z. Buy-Backdrop Rep
over a year old

Thank you.

Maryland
1 review
2 helpful votes
Follow Donyele T.
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Absolute worst customer service I have ever experienced in my life. This company never shipped my backdrop as well as lied about refunding my money and ignored me when I realized that they were lying (never got the money back). When I threatened to dispute the charge through my bank they messaged me telling me the they had shipped my order AFTER lying to me saying they had given me a refund an entire WEEK prior as well as begged me to accept the package after taking OVER two months to even ship it in the first place. This was also AFTER I asked for a refund. STAY AWAY FROM THIS BUSINESS AT ALL COSTS AND TAKE YOUR MONEY ELSEWHERE THIS BUSINESS IS COMPLETELY UNPROFESSIONAL & NOT WORTH THE UTTER DISAPPOINTMENT.

Date of experience: March 4, 2020
Jason Z. Buy-Backdrop Rep
over a year old

Hello, we sent out your order, the tracking number is LS253599564CN, the package was delivered to you successfully.

Australia
1 review
1 helpful vote
Follow Harry S.
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BEWARE- FRAUD- SCAM- WASTE OF MONEY
May 5, 2021

BEWARE ITS FRAUD- SCAM
Color Different- Pattern Wrong
Bought 6 Backdrop- All colour different than the photos advertised. 2 Backdrop had the photo Stretched and Pattern different. Not willing to take back at all as i wanted to send back. Waste of Money.

Date of experience: May 5, 2021
New Jersey
1 review
2 helpful votes
Follow Jason L.
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Fast and high quality
March 17, 2018

Great website for backdrops, it took me only 6 days to receive my order. Although I paid extra money for the fast express, but the quality is good, the effect of photography is excellent!

Date of experience: March 17, 2018
Australia
1 review
0 helpful votes
Follow Bev M.
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DO NOT BUY FROM THIS COMPANY, I did not receive my backdrop and so I messaged them they replied asking me to wait which I did and then Bella just stopped talking to me the are a complete scam and will take your money but you dont get the product! They sent a a tracking number but it never left China!

Date of experience: November 8, 2020
Illinois
2 reviews
10 helpful votes
Follow T M.
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I ordered my daughter two back drops over a month ago. Still nothing, keep telling me yo wait 7-10 days. Its been almost two months since I placed the order, and they successfully took my money. But no order or real tracking number. BEWARE OF CHINESE COMPANIES THESE DAYS. THEY ARE SCAMMING US BAD! LOVELYWHOLESALE AND BUY BACKDROPS STOLE MY MONEY. BOTH GAVE FAKE TRACKING NUMBERS TOO!

Date of experience: May 30, 2020
Jason Z. Buy-Backdrop Rep
over a year old

Hello, we didn't find your order number, could you provide the order number please? We will check the order information and delivery information for you. Thanks and best regards.

Michigan
1 review
3 helpful votes
Follow RippedOff A.
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Lies upon lies. No refund. No effort made by the company to address any issues. Just chose to try to make me look stupid instead. When they were confronted with physical evidence of their obvious lies, they just quit talking to you. Do not trust them. Don't waste your time on their garbage either. A $450 order, plus almost $70 for 3 day shipping, and their product still showed up over a week late. They tell me they shipped my product on a Tuesday, but their labels don't lie. It clearly never moved until at least Friday by the date on the labels. Wasn't upgraded until Monday to the 3 day shipping I paid extra for. Too bad the funeral it was needed for was the Saturday in between. I placed my order over 2 weeks in advance. They assured my when I asked them before placing my order that it would arrive in plenty of time, No worries. But that was utter bull$#*!. I feel robbed after being treated so poorly and screwed out of over $500. Not to mention when you throw photographic evidence of their lies in their face they just bail on you. Quit responding completely. No ethics. No morels. Should be put out of business completely.

Date of experience: August 11, 2019
South Dakota
1 review
2 helpful votes
Follow Nicole D.
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DO NOT PURCHASE PRODUCTS FROM THIS WEBSITE! They will not help you to get your order or send you a new one if it gets lost in shipping! Terrible customer service too. "Bella" just keeps telling me I'll have my order in 7-10 business days. I ordered my product at the end of April and it's now July 13th. Now my only option to get my money back is to dispute the charge on my credit card. SO FRUSTRATING! DO NOT ORDER FROM BUY-BACKDROP.com!

Date of experience: July 13, 2020
Canada
1 review
4 helpful votes
Follow David B.
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I recommend not ordering from this company.
Ordered April 15 and paid for express post that was said to take up to 15 days.
Over one month went by and I emailed the company. They replied sorry due to covid-19 there is a delay, yet they never mentioned delays when ordering. They also said they will ship it out right away and confirmation with email and tracking #.
Another week and no email. Emailed them back again requesting a refund. They replied with an email with the exact same words as the previous. Copy/paste.
Next day got an email saying Your order has shipped. Nothing else. Spelling mistakes and no tracking #.
Emailed them again for the tracking # and they finally replied a couple days later.
It has now been 1 1/2 months since ordering, and the tracking # shows that not only is this product coming from China, but it hasn't even left the manufacturer yet.
I'll surely get this product long after I needed it, if at all.
Shady company that I will be reporting to better business bureau for taking money without the resources to service.!

Date of experience: May 27, 2020
Jason Z. Buy-Backdrop Rep
over a year old

Hello David,
We sincerely apologize for the delay with transport due to the current pandemic at first.
We sent out this order, the DHL tracking number is 3734585186. The package was delivered to you successfully.
Regards.

Overview

Buy-Backdrop has a rating of 2.6 stars from 265 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Buy-Backdrop most frequently mention customer service, tracking number and credit card. Buy-Backdrop ranks 21st among Photography Equipment sites.

service
116
value
105
shipping
118
returns
76
quality
111