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The company exhibits a troubling reputation, particularly concerning its customer service approach. Customers frequently express dissatisfaction with the responsiveness and quality of support, often citing automated responses that fail to address specific concerns. There is a notable sentiment of frustration regarding the perceived reliance on bots, which diminishes trust and leads to feelings of being undervalued. While some users may find aspects of the service satisfactory, the overarching trend indicates a need for improved communication and genuine engagement with customer inquiries to enhance overall satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
Bux Vertise use bots for RRs. I asked why all RRs would stop clicking on the same date and they gave ready-made reply such as 'make sure Autopay is on and there is enough balance in your account'. So they don't bother to check accounts first! I requested them once more to explain the behaviour of RRs. They replied threatening to ban my account! Since they use bots they didn't have any explanation. So I asked them to cancel my account. As expected, this time they were very quick to do that. I wish they were equally quick to respond to the concerns of the users.
Of course they don't do it to everyone so as to keep their stats in defence. Else everyone would have tagged it as scam. Very cunning!