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Montana
1 review
4 helpful votes
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Contractors are IMPOSSIBLE to hire in Montana right now, plus I'd never hired one and didn't know the process. I figured "sign up for this and see a list." Instead, I signed up and almost immediately had an email from an actual person, asking for information about the project and personally finding a list of suitable contractors. (That list included one name only, not several, but as I mentioned, most MT contractors are working two years out now.) She followed up. Followed up again. When I hired the contractor, they offered to review the contract and pointed out where things were fuzzy.

He's been doing a really nice job, by the way. Slow, but that's pandemic for you: shortages of everything.

I was shocked by helpful BuildZoom was. I wouldn't have a new dining room and kitchen right now. I'd still be contemplating how to start.

Date of experience: July 7, 2021
Massachusetts
1 review
0 helpful votes
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Garage rehab
February 18, 2023

My 50 year old free-standing garage was in need of rehabilitation-- not a big job, but not small either., plus I wanted to create a workroom within the garage. BuildZoom was instrumental in helping me find a reputable construction company. I went with Construction Plus. They did a great job. It all worked out very well.

Date of experience: February 17, 2023
California
1 review
0 helpful votes
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Very good
June 2, 2022

Ron and his team were amazing. They are very professional, reliable, and willing to go the extra mile. I had kitchen remodeling work done by his company and it was completely seamless. Great ideas and fun to work with-- also Ron is a true GEM!
I would highly recommend them for any project mid-size to high end. Can't say enough great things

Date of experience: June 1, 2022
Maryland
1 review
0 helpful votes
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Very thorough
June 9, 2023

I left a review, but i was told they would send me a email to verify before my review was shared. I have not gotten an email and I dont see my review. The questions on the review were great and on target, I just dont think review is up and in the end if feels like a waste of time. Tried doing something nice since the company asked me to leave a review good or bad, just figured it would be a little less tedious.

BuildZoom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 10, 2023
Customer S. BuildZoom Rep
over a year old

Hi Meredith,

Thank you for taking the time to leave a review and for this feedback. On behalf of the company, I do apologize for the lack of communication.

We have a review moderation team to ensure that all of the reviews are truthful and come from real people. The review process can definitely feel tedious solely due to the nature and rigor of our moderation team. However, this sort of nature is necessary as we want to ensure that our customers get the best experience possible while looking for a contractor (mainly because some property owners hire contractors using our profiles and we want to clearly separate the good from the bad)!

If you'd like me to, I can definitely look into where your review is currently and provide you with an update. Please leave your email associated with your project and I can get back to you shortly with further understanding of where your review stands.

Pennsylvania
1 review
0 helpful votes
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House remodeling
July 13, 2023

**My experience getting my house remodeled with MNJ contracting was excellent as a homeowner. The owner Mr. Juan made sure that every detail work I wanted was done. I made a lot of changes to the drawings which required different permits and building coding but he was patient enough to make sure I get the work order and got his crew to get the job right and do the right thing. It was not an easy project but MNJ has managed to accommodate my needs and has put up with the list of my demands. I know I can be pretty hard because of my experiences with other Construction companies and having everyone on the $#*! list in Long Island. MNJ proved me wrong.
**

Date of experience: July 13, 2023
Illinois
1 review
1 helpful vote
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BuildZoom recommended a contractor to me and I chose his company New Day Construction Company LLC. The owner Carlos Zumara came out to my house and out of about 8 contractors that I interviewed I chose New Day Construction. From the start everything seemed to go well but then Carlos started bringing on his family members who were not experienced enough to do construction in my opinion at all. His brother-in-Law put up tile in my kitchen that didn't line up in the corners that is highly noticeable with one wall tiles looking higher then the other wall where they meet in the corners. Also the tiles are waving in and out on the walls as you look down. Then they did a vaulted ceiling project in the living and dining room where if you look up at the south end of the ceiling they constructed it's narrow on one end but as your eyes follow the wall down the room the ceiling starts to come out wider as you look down! Just unsightly waving. Carlos did a job in my bathroom also he went in and broke my whale tale fin pedestal to my pedestal sink which I can't find a replacement to. Lastly my husband had him build for my birthday in October a She Shed loft bed overlooking the living room and he charged him a nice price that included carpeting that I never got nor did he finish the work on the she shed! He's just made what was supposed to be a total home remodel to celebrate our 30th wedding anniversary and my birthday present a huge nightmare not to mention that he got started in June of 2022 and here it is November 2022 and he's still not done used up all the up front moneys that contract called for minus the last $4,000 that I owe him cause he's not supposed to get till the job is done but he's been constantly begging for but won't get because I feel that he has abandoned the job now that he has another job working elsewhere. BuildZoom let me down epically!

Date of experience: November 25, 2022
Ohio
1 review
20 helpful votes
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Expensive waste of time
February 1, 2022

I subscribed to buildzoom's "Premium" membership. It sounded good; I get a building professional to find me appropriate contractors and help me to review their proposals and estimates. Out of the gate, buildzoom learned a lot about my project, and set about finding contractors.
In this market, contractors don't really need to be responsive, so you have to keep pestering them to get an estimate. I was hoping that buildzoom would help me with that. Instead, I just had one more agent I had to pester - buildzoom themselves! Over the course of two months, buildzoom managed to get zero estimates, even though four different contractors came to review the project. It isn't a surprise; buildzoom never followed up with the contractors, even after I pestered them. The "Premium membership" cost me over $1000, which I consider to be money lost to a scam. They did some posing and posturing as if they were doing work, but they did no work and delivered nothing. Don't waste your time and money.

Date of experience: February 1, 2022
Customer S. BuildZoom Rep
over a year old

Hi Dean, I'm sorry to hear you had a poor experience with our Premium Service. If you would like to email us at customersupport@buildzoom.com with your full name and the email address associated with your account, I'd be happy to get you in contact with the appropriate manager to discuss the situation.

Virginia
2 reviews
7 helpful votes
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Complete Failure
March 15, 2023

After being promised three contractor quotes by BuildZoom, I never received any. Only one contractor, Neal the Builder and Family LLC, was provided by BuildZoom. Without an official quote or a contract, the builder asked for $18,000 to be put on a credit card upfront for him to accomplish clearing and excavation. Then when I suggested a local excavator at a much cheaper price we sent me a text message that he is quitting the project. Glad I found this out early instead of in the middle of the project.
Not surprisingly, BuildZoom has not followed up with me and it's been nearly a month. Therefore, complete failure on their part. Contractors are hard to find but I would steer clear of BuildZoom. Prefer zero stars and finding a contractor on my own.

Date of experience: March 15, 2023
Customer S. BuildZoom Rep
over a year old

Hi Frank,

I am sorry that this has been your experience.

BuildZoom partners with over 2000 building departments and contractor license boards across the United States to maintain a database of almost 4 million contractors. Similarly, we receive permit data from city or county building departments. We pull this permit data every day to ensure we have the most updated information for all of our contractors. Contractors on buildzoom.com are not employees nor affiliates of BuildZoom. Contractors on our website do not pay us a subscription to be a part of our marketplace, they only pay us a referral fee for jobs that they win.

I would like to try and clarify that we can promise to source at least three contractors for each job. The number of quotes are more dependent on the availabilities for different contractors in your area to have bandwidth to take on another project. In general, the Project Consultants at BuildZoom source contractors in the project area based on availability, budget, and in some cases, specialty licenses. After looking into your case, it seems like your Project Consultant reached out to 15 different contractors in your area. However, we were able to get in touch with one contractor who was a great fit for your job, with over 30+ years of experience and had worked and completed multiple successful projects beforehand with BuildZoom.

After the contractor left the job, we gathered the bid that the contractor provided for your project, closed your case, and did not follow up due to those reasons.

I hope this helps clarify your concerns.

California
1 review
0 helpful votes
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Responsive company.
January 29, 2024

This company was easy to deal with in trying to find an indoor painter. They put us in contact with multiple painters and building contractors. We ended up using our previous painter who just came out of retirement but got no pressure from BuildZoom when we let them know.

Date of experience: November 28, 2023
Illinois
1 review
1 helpful vote
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Reliable & Responsible
May 3, 2023

Hello, I was calling to License contractors through county website for my project, but not getting proper responses. I have submitted my information to Build zoom, I received a massage they are working to get a good contractor, after few days 4 Contractor contacted, Inspected and Submitted estimate. Build Zoom is best platform in my experience, They are in touch with us through massages and email till project reach to good hand.

Thank you very much for your support

Date of experience: March 1, 2023
Idaho
1 review
0 helpful votes
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Beautiful front yard remodel!
July 11, 2023

C&A Landscape did an amazing job tearing out my ugly, weedy front yard, and putting in a beautifully landscaped front yard. I now have a fabulous design of pea gravel, sod, boulders, trees, bushes, flowers, and a lovely walkway. They worked diligently through the whole process, and left the place looking like brand new.

Date of experience: July 11, 2023
California
1 review
8 helpful votes
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I have tried for 3 weeks now to get the false and slanderous statements made about me and my company removed from their site! Mistakes happen, I get it, BUT after numerous emails to their "customer support" group to address my situation, I've only received their standard response of "someone will be contacting me soon", then followed up by asking if I want to sign up with them! Heck no! If I can persuade anyone to not do business with this company, I will be happy! I will follow up with legal action against them because they help support fraudulent and false information!

Date of experience: September 7, 2023
Customer S. BuildZoom Rep
over a year old

Hi Mark,

We have rigorous checks in place to ensure that accounts on both sides of our marketplace (contractor and property owner) are valid. For security reasons, we unfortunately cannot openly provide our method for evaluating reviews since it does open us up to a risk of having people actually trick our system into falsifying reviews, or having this information leak out to enable others to do so. We do have a process of evaluating new reviews to ensure they are real people, and I can verify that we have a high review reject rate because of it. If anything suspicious or concerning is every identified, we'll investigate it internally.

When a contractor claims their profile, they can make corrections and updates to their information in order to validify it is a real company. Additionally, contractors can dispute any reviews they receive on BuildZoom if they believe the review is falsified - they can do that after they claim their profile, log in to their account, and submit a dispute through the dispute portal. If we find that the review is illegitimate or the person doesn't respond, we will leave it off your profile. While our investigation is occurring, we will take off the review, and if the person responds, the review will be placed back on the profile. We are not in a position to validate whether it is right or wrong, we can only validate that it is a real person.

We first received your inquiry on August 21st, claiming that there are false reviews on your profile. One of our reps has been in touch with you concerning this issue multiple times throughout the few weeks your case has been open and has relayed how you are able to dispute this review on your profile. If you believe that one or more of the reviews on your profile are false, we ask that you please submit a dispute by going to your profile, clicking on edit profile -> reviews -> manage reviews. Then, look for the review(s) you would like to dispute and click the three dots. The process will entail you providing evidence that the review is, in fact invalid. Since we have reviews on our site, we must ensure that we are fair in moderating reviews and cannot take sides in this process.

Philippines
1 review
0 helpful votes
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Elite customer service!
November 2, 2022

Joe did a great job commandeering and entire-house-install. He made thoughtful recommendations and was just as available after the product arrived for adjustments and questions. Elite customer service!

Date of experience: November 2, 2022
California
1 review
0 helpful votes
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Quick and Easy Service
January 29, 2024

BuildZoom provided our non-profit organization with all the information we needed to get our tenant improvement project in motion. We were able to compare and contrast multiple contractors with summaries, photos of completed work, and testimonials from previous customers, all within a few days of reaching out. BuildZoom also lead introduction meetings so that we could build rapport with possible contractors. Communication was thorough and they ensured all of our questions were addressed in a timely manner. I would recommend BuildZoom's services!

Date of experience: January 2, 2024
Virginia
1 review
0 helpful votes
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We are building our first home were apprehensive when it comes to builders. The customer service provided through BuildZoom is professional, understanding and patient. Lance (our rep) was very patient with us throughout the process. Our contractor has been transparent and honest with us. Highly recommend their services and may use them for any of our future projects.

Date of experience: December 14, 2022
Arizona
2 reviews
0 helpful votes
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Intelligent Designs takes one through the complete order of purchasing and understanding just what is available in this industry. The process of what is needed for your project is completely explained. I felt there were no unturned explanations left to be explained. I was very impressed by their presentation!

Date of experience: January 19, 2024
Customer S. BuildZoom Rep
8 months ago

Thank you for everything, Ron! We appreciate the kind words and we appreciate your business.

Kentucky
1 review
2 helpful votes
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Know who you review
October 24, 2023

I was upset that you basically judge my company off one permit in Louisville KY, when I have pulled all over the state. You need to change the general description of my company to be customized metal work for anybody that needs something made. We do not install pre fab duct we make our own and install our own. Had a buddy in Louisville and he could not find a mechanical contractor to do the work so I said ok we got this. Once again been in business before you were born. 1986 baby

BuildZoom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 24, 2023
Customer S. BuildZoom Rep
over a year old

Hi Jon,

Thank you for reaching out on this. We have made multiple attempts to get in touch with you via email and via Sitejabber and have not heard back from you. We are unable to find your BuildZoom profile based on the information that you provided in this review, so we wanted to reach out to you to see if we could get the information that matches your profile.

You are able to change the general description of your company by logging into your BuildZoom profile, navigating to the sidebar and clicking on "edit profile". Once there, you will see a section to fill out some basic information on your company, such as your business name, business description, address, and your year founded. In the edit profile tab, you can also add or change any website and social accounts associated with your business, any relevant licenses and insurance, endorsements, and any permits.

I hope this information helps, but please don't hesitate to reach out to us as support@buildzoom.com if you need further assistance with this.

California
1 review
0 helpful votes
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Bathroom remodel
December 19, 2019

Marcos (owner Vista Mar Builders) was hands on, him and his crew were professional and courteous. After the project job was done he reached out to make sure me and my wife were happy with the work. I would recommend his company to anyone planning a remodel big or small.

Date of experience: December 18, 2019
West Virginia
1 review
15 helpful votes
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No Help
January 1, 2022

As soon as I said that I was not interested in paying them to 'project manage' my job for a fee... in addition to the money I would pay a general contractor... which I would think should be replaced by this so called project manager, they said they'd pass my info to some local contractors and quickly ended the call. That was about a week ago. Today I got an email saying that there was no one in the area that could help me. Yeah, since I wasn't giving THEM any money. I feel like this is a company who preys on people who don't have experience with contractors.

Date of experience: January 1, 2022
Customer S. BuildZoom Rep
over a year old

Hi Becky,

I'm sorry to hear that our team was unable to find any contractors on our platform who are interested in bidding out your project. I can assure you that your hesitation to use our premium service has nothing to do with this. In regards to fees, BuildZoom Premium does indeed have significant benefits for the clients who use it. In many cases the fees you pay are offset through avoiding change orders, ensuring the entire scope of your project is captured in a construction contract, price negotiation, and time saved throughout the pre-construction process as a whole. There are several other benefits as well. These are just some highlights.

If you would like, please email me at customersupport@buildzoom.com and provide me with the email address you used to sign up for your BuildZoom account, as well as your first and last name. I would like to take a look at your account to ensure that everything has been done to assist you.

Thank you for your feedback,

The BuildZom Team

Minnesota
2 reviews
0 helpful votes
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Fantastic Job
May 1, 2023

The crew showed up on time and worked at least 10 hours every day with only one meal break. When I told them something was "good enough" They responded "no" our name is on this job, and we take pride in our work, so we want to do it the best we can. And they did! When was last time you heard a contractor say that? Also, they clean up after themselves at the end of every day. We were kind of sad to see them finish up, they were so friendly and concerned about us and their job.

Date of experience: May 1, 2023

Overview

BuildZoom has a rating of 3.8 stars from 255 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BuildZoom most frequently mention great job, customer service and top notch. BuildZoom ranks 3rd among Contractors sites.

service
81
value
71
shipping
19
returns
21
quality
66