I ordered an expensive black powder revolver from Budk about a month ago. I have no account, and ordered it as a guest. Well I got tired of waiting and checked the tracking #. There was problems with the shipping and the package got returned to sender, and I called customer service to sort out the issue. I called them on Friday, december 3, and on December 4, the very next day, I picked up my package from the post office. Great customer service.
Keeping the review to this order:
The information was processed quickly and shipped in a timely manner. Merchandise arrived a little ahead of when I expected (GA to WA in 10 days - standard shipping) and arrived in great condition. Quality of product matched exactly as advertised and even a little better in a couple regards.
Received package on time but was not what I ordered and they would not ship the correct item until they received this one back. I asked if I would get this back before Christmas and the response was you should. Well not a good first impression since it was their fault and the item I received retailed for 10 bucks. Not worth an unhappy customer in my opinion.
I purchased a defective knife. The customer service telephone number was supposed to be on the invoice. It was not. I had to go on line to find the number. They sent me a UPS prepaid return sticker. I had to package it and take it to UPS. They did not reimburse for tax, shipping and handling, or package insurance. Bottom line the invoice was $44.36 and they reimbursed $32.30. The customer service ladies were pleasant but policy is policy. I recommend you take your business somewhere else.
Hi Robert!
We appreciate you sharing your feedback and would be happy to take another look into this for you. We want to ensure the correct amount was refunded to you based on our return policy. Please contact us at webcs@budk.com with your purchase details so we may assist you further.
The knives are great-they arrived quickly and were even prettier then their picture!
Thank you The only problem was I put in a code for a buy one get one free and free shipping but you billed me for both
I could not be happier! They are everything I hoped they would be. I have difficulty understanding how BudK can sell such beautiful, well made machetes for so little and then send it so quickly and then on top of that, not charge me any shipping! I am, right now ordering two more for friends. Thank you BudK.
Very hard to get a order through with these guys. Even after spending hours emailing and taking with the agents, your order will still just sit. Then it gets canceled. All after confirming with them. Then they acknowledge they have dead codes. They acknowledge wasting your time. Will they offer to do anything about it? No. Even after my first order I realized how slow and hard it was so I paid for rush shipping. I paid for priority shipping and packing also. Did me no good. So I jumped through all the hoops. Got two emails telling me my order was confirmed. Spoke to agent that said she was noting my account and it was getting packed and shipped. Then days later the same agent just says so sorry we wasted your time. Bye.
Yeah I'm sorry you wasted my time too. Bye.
Hello John!
We strive to provide great customer service when addressing any concerns and we apologize if we missed the mark there. Our Customer Support Manager has made attempts to make a connection but have been unsuccessful. We do hope to have the opportunity to make things right and kindly request you reach out at your earliest convenience. Thank you for bringing this to our attention and we look forward to assisting you soon.
Most excellent tool love the blade design allows for maximum leverage when chopping excellent for Gathering kindling for fire also good for chopping through catfish heads when cleaning would recommend to anybody especially for the price around $20 you cannot go wrong
Everything was perfect, I loved all the items I ordered. I know my family will enjoy them. The lady I talked to was very professional and made my order confirmation quick and easy. I'm definitely ordering more from here!
Everything I ordered looked better than I expected. They were all sharp. Everything has a sturdy feel, Not flimsy. Only complaint was arrowheads need to be packed better. They were scattered all over box. But they were all there and in good shape still.
Everytime I order I definitely get what I paid for. The customer service lacks alot but the actual goods? They are extraordinary. Keep ordering from here, you may have problems but what place doesn't? The delivery time and such makes me impatient but that doesn't mean it is a terrible place. I will return and buy things from here again.
I placed an order with BUDK received it, item ordered was missing a part so I called customer service took the time and purchased a box to send it back, after a few days got the replacement item back same problem. Contacted customer service via phone and chat for a week and I get the feeling they just giving this lost customer the run arounds. They never sent an email with return label or given me a refund neither after I told them I would return it again. Just a very unpleasant experience I have never experienced with any other place and I order a lot of items on line.
This was my first time ordering from BUDK. I am a satisfied customer and will most likely buy from them again. The item was exactly as described. Price was reasonable. The item was shipped in a timely manner and arrived well-packaged.
Instead of following state and federal regulations. Budk thinks they can decide on their own and make their own regulations. I will never purchase anything from this company ever.
I thought that I was getting some great deals on the items that I wanted to purchase. The items arrived broken, after they lost my package and had to reship it. It took more than the standard time frame for the delivery, and they would not credit back the shipping cost that I had paid. All they offered was to have me return the item for a full credit. Really disappointing. I wouldn't suggest ordering from here.
I have no problem recommending BUDK for very cool and unusual products with easy ordering and quick shipping
Customers need realize that less expensive items may not be of the quality anticipated. You do get what you pay for.
I like that BUDK provided fun affordable items.
Hi D. C!
We can't thank you enough for such kind words! It brings us such great pleasure to know that we have provided you with great satisfaction in your shopping experience with us here at BUDK. If you need any assistance in the near future, please do not hesitate to let us know. Our Customer Support team is always readily available to assist.
The steel buckle works fine. However the canvas belt made in China is garbage as it only lasted me about 3 weeks. It has frayed and unraveled. The end of the canvas belt needs metal instead of a leather end
I placed an order with BudK as a returning customer. I know my address was in their system because they keep sending me their catalogues. My shipping address and my mailing address are the same and like I said, I am a returning customer. Then I leave for an overseas business trip. Next thing I know I get an e-mail telling me that my order is on hold and that I need to call them. I write back to explain that 1) I am overseas and can't call; 2) I am a returning customer and my address has not changed; 3) I have the same shipping address as billing address; and 4) They know all that because they keep sending me their catalogues. Make any difference? Nope. I get an illiterate response (yep, they have the same e-mail address that I have always used, too) message saying that if I don't call within a certain time they will cancel the order. Well, cancel the order then. And lose a customer. What a scam.
I will be using this company again and again, as well as recommending it to friends. My order arrived on time, the product is exactly as shown on the site, and I was thanked for my order. The site is easy to use and the prices esp. At Christmas are very fair. Good Job.
I bought dozens of items from Budk over the years but hadn't really checked the site in a few years. I have some nephews that have taken a liking to my collection so I decided to look up and see what kind of deals they might have. I am shocked by their prices now because they just didn't go up a little ---they went up a ton to the point I felt compelled to leave a review. Even items that were BOGO are no longer BOGO and have tripled in price. Their "daily steals" are flea market items at ridiculous prices. For the price of most of their swords and knives you can buy legit hand-forged items from smiths in the United States. It was always fun to find a great deal but the pricing has increased so much that I won't be back anytime soon.
Overview
BUDK has a rating of 2.9 stars from 446 reviews, indicating that most customers are generally dissatisfied with their purchases. BUDK ranks 5th among Knives sites.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Dan! Thank you for taking the time to share your feedback with us. We aim to provided our customers with not only great value but great service as well. We are happy to hear that our team is hitting the mark and thank you for choosing BudK!