More hassle than what it's worth. They wouldn't put my online order in until I called and answered a bunch of questions then proceeded to charge me twice in two different amounts for the same product. They have no idea when I'll get my refund.
Bought the giant killer bowie and that thing is Pakistani junk! They claim full tang but it's spot welded at the handle. Super bad work! Tried reaching out to Budk but they are just ignoring my emails now. Don't buy it from them!
Absolutely astounded as to the quickness of delivery, and the prices.
Could not be Happier with the whole process and quality of their products.
I will definitely be buying more in the future, you have a lifetime customer in me, and I will continue to sing your praise. Thank You for having such a wonderful company, in this day and age.
Buy from a competitor is my recommendation. They refused to fulfil my order because I was a new customer. So several days delayed later, when I found this out, I spoke to them on the phone, confirmed everything, and they processed my order, right? No, nearly 3 weeks passed and no items. I emailed their customer service, and they admitted that the person on the phone messed it all up, and I have to re-order (that way we can do this all over again!) Terrible. I have never had this experience in my life, and I buy a lot of stuff. There are other businesses who sell the same or similar items. I will choose them.
I've spent thousands on BudK, mainly military gifts for my units, battalions and special occasions, bought a mystery bag for my son for Christmas as I have always done, garbage, checking barcodes, all the knives were listed for $6.98 on the website. Reached out to BudK, no answer.
Ordered $190.00 in knives. Then received email saying if I did not call customer service to confirm I ordered it, order will be cancelled. When a person orders something why do you have to go thru loop holes to get the product? Cancelled my order and took my business some where else. Ordered from different source get product in 3days.
This knife is too heavy for EDC, but it will find a space in my collection of folders. The ball-bearings provide smooth opening action. The knife closes easily. D2 tool steel is a good knife steel. The overall quality of the knife is good. The price is ok for a D2 folder with ball bearings. 4-Star knife.
Hello!
We are very appreciative of your overall satisfactory review. We strive to provide a great shopping experience for our customers and if there is anything we can assist with, we are always readily available to help with questions, orders and more. Thank you again for the review and we hope to have the opportunity to see you in the future.
Sitting here with my cousin and his order of (4) bushmaster OTF knives was delivered. All (4) are gifts for family members and are identical. One knife is missing (2) screws and another knife is missing the blade. Shipping took (5) days. My cousin just got off the phone with BudK customer service and has to wait 3 days for a return shipping label then wait for them to receive the bad products they sent him and another 5 days to see if they send him what he originally ordered. All the while not offering him any compensation.
This company is a bad business!
Please take heed to this company before deciding to order from here.
I ordered an expensive package and was unable to change my address. I have had not but smoke and mirrors with everyone passing the buck. I refuse to use them again for this reason. Smokey Mountian knives will be getting my business...They wont back thier delivery and tell me to contact ups, ups says contact budk,a vicious circle. Im out alot of money with no help from them
If you don't care about quality and just want some silly, cheap fantasy display, or cheap, fake military replicas for display and don't mind being raped with their ridiculously overpriced shipping "options" then BudK is a great place to shop! But if you want quality, it's a bit harder to find on their site. I am a fan of the Honshu line. I would consider Honshu products as "decent" quality and the few Benchmades that are available to be "high" quality. So you can find good stuff on the site but it's at checkout where I am always let down and pissed off. First, if a promo is available, it's always a "slap in the face" promo, like "$10 off when you spend $350", or "free shipping on orders over $500" F you! That's B.S. And they know it! "promos" aside, the shipping starts at ludicrously high and goes all the way to astronomically high, with junk tacking and long(untrackable) waits. Thankfully, Amazon now carries Honshu and Benchmade.
Hi Daniel!
Thank you for taking the time to leave us a review. We appreciate all feedback as this is how we can continue to grow and ensure our customer satisfaction. We can understand how frustrating it can be to feel like the products you receive don't meet your expectations, and it's disappointing when the checkout experience doesn't live up to what you were hoping for. At this time, we do not offer free shipping, however we do strive to keep our customers with any changes in future policies. Although there are multiple retailers available for every need, we continue to strive to keep our products at great affordable pricing as we know shipping rates can fluctuate. Thank you again for your review and we hope to have the opportunity to see you in the future.
As long as you know what you are looking for and have shopped around you can find good deals here. I recently bought their scratch and dent swords. A mystery item where you get over stocked, returned, or blemished items. I bought 2, and for the price, $19.99 each I got 2 decent pieces. They're not great but again 20bucks. The only issue I had was that they were the same sword. Again beggers and choosers. Overall experience was good. Have bought from before and will again I'm sure.
Hi Derek!
Thank you for choosing to shop with us here at BUDK! We strive to provide a wide range of options and a broad selection for everyone to choose from. Our mystery bag is definitely a shot to get some really great items at an even better deal. While there is always a chance for duplicates, we do strive to mix as many eligible items as possible. Thank you again for sharing your feedback with us and we hope to see you again in the future.
This company is trash i ordered a timber rattler knife for a gift even got the 2 shipping payed an Extra 30 dollars more it turns out is gonna be more like 4 days shipping i should've just ordered it from Amazon they promised me the same amount of days and free shipping, "People" never pay more for your order there a scam
I had an issue on a possible double payment pending in my account for a recent purchase. During the chat the associate advised me to send a screenshot of my statement showing the double deduction. There was no account numbers present but my name and the name of the institution were there as well the last 3 transactions. The email they told me to send it to ended up having the wrong extension! This is what is called a secuirty breach. The email never came back as a failed email meaning someone ended up with that screen shot without my authorization. When I asked to speak to a supervisor they gave me the contact information for their manager who I called 2x and sent 1 email to follow up with a breach in my personal security at the hands of their employee. I never got 1 follow up from them. Needless to say they lost a customer. Sharing this to share how they apparently feel about their customers' legitimate concerns.
I ordered 3 items from BUDK. 2 arrived in a non descript shipping box. No problems there. However 1 item arrived in its original packaging and not a shipping box. This item was meant as a Christmas present and arrived at my house when the person who it was intended for was there. Not only did this completely ruined the surprise, but its also a very costly oversight. I brought this to the attention of BDUK's customer service team and the best they could do was an insincere apology. They weren't in the least bit interested in resolving the situation or making sure it wouldn't happen again. If you are planning buying any gifts for Christmas from here, I would strongly advise shopping elsewhere. Their prices can be matched almost anywhere and most companies I have shopped have better customer service.
Hi Adam!
Thank you for bringing this to our attention and we do apologize for any inconvenience. Packaging can differ dependent on certain products as they can be shipped directly from our manufacturers or from our warehouse. As we do understand your frustration, keeping our customers happy is our priority and we do hope for another opportunity to make this right for you in the future.
The shipping and ordering was fast and really good, however the quality of the product is not very functional. Very cheap and really nothing but a prop,even the Gil Hibbon "made" knife was a waste of money. I would buy disposable knives before anything from Budk again.
Hi Terry!
Thank you for choosing BUDK. We do appreciate your business and your feedback. It is with great disappointment to know that your shopping experience with us was less than satisfactory. We strive to provide great products at great prices but we do understand if we missed the mark that we are more than happy to review and work towards a steadfast resolution for you. With our 100% iron clad satisfaction guarantee, we are able to assist with a refund and/or return if needed. If you shall need any additional information on how we can help, please reach out to us directly with your order details and our Customer Support team will be able readily available to be of service to you! Thank you for bringing this to our attention and we look forward to speaking with you soon.
Ordered from them and they shipped to wrong address. Called customer service and was told I ordered online so they could not help me. Asked to talk to a supervisor and I was told no. The quality of their product is very low, but it was fun and cheap for a little while, but when they mess up and just say oh well you are out of luck. I will never buy from them again
Hello Lonnie!
We are sorry to hear of any inconveniences faced while completing your original order. After further investigating for you, we were able to determine that the incorrect address was inputted when completing your online order. We are actively working with UPS to try and retrieve the order from the incorrect address. Once retrieved we will be able to reship to the correct address that you have provided us. We appreciate you allowing us the opportunity to assist and find a possible resolution. Communications with our Customer Support Management team will continue as we work together to address your concerns. Thank you for bringing this to our attention.
Bought a product priced at $9.98, but when they were done ripping me off for an item weighing 2 ounces, my cost was $20.22. Later found the same item on E-bay for 8 bucks and free shipping. Never again...
The only real issue I have is with shipping. I wish you guys would choose another carrier. Fed Ex is not reliable and they just end up passing it off to the post office. I finally got my package after a 3 day delay.
Do not try to return anything, no matter what is wrong with it... Budk customer service is non existent. 3 phone calls to return a item, and nothing ever happens... Will not buy from these people again. Saddest part is the company doesn't care about your business.
I placed an order mid June and it is now nearly the end of July and still have not received any package. On top of that my last package which also took forever to deliver came in a box that looked like a raccoon went through it.
Negative Stars
Overview
BUDK has a rating of 2.9 stars from 446 reviews, indicating that most customers are generally dissatisfied with their purchases. BUDK ranks 5th among Knives sites.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Pete!
Thank you for leaving your feedback. We strive incredibly hard here to make every customer experience enjoyable and we’re sorry we’ve not been able to meet your expectations this time. With our 100% satisfaction guarantee, we are more than happy to assist you with our return process to ensure we make this instance right for you. This is not a depiction of what we strive our products to adhere to and if given the opportunity, we would like to work with you to provide a satisfactory resolution for you. At your earliest convenience, please reach out to us at webcs@budk.com with your order details and we will move forward as soon as possible.