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I purchased a defective knife. The customer service telephone number was supposed to be on the invoice. It was not. I had to go on line to find the number. They sent me a UPS prepaid return sticker. I had to package it and take it to UPS. They did not reimburse for tax, shipping and handling, or package insurance. Bottom line the invoice was $44.36 and they reimbursed $32.30. The customer service ladies were pleasant but policy is policy. I recommend you take your business somewhere else.
Robert C.'s review of BUDK earned 3 Very Helpful votes
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Hi Robert!
We appreciate you sharing your feedback and would be happy to take another look into this for you. We want to ensure the correct amount was refunded to you based on our return policy. Please contact us at webcs@budk.com with your purchase details so we may assist you further.