business logo of BudgetPetCare

BudgetPetCareReviews 1,254

4.8

From the business

BudgetPetCare.com sells Pet Supplies at affordable prices. We believe in excelling by providing quality product and excellent customer service. We have continuously worked towards providing quality brand name products at cheaper prices.

We are a Trusted Household Brand of thousands of US pet lovers. Since launching our site www.budgetpetcare.com we have served our customers with pride.

We Offer:

> Genuine Products
> Free Shipping on All Orders
> Free Vet Consultation
> 100% Re-Ship or Refund Guarantee
> 100% Money Back Guarantee
> 3-in-1 Buysafe Guarantee

We take pride in our service. If for any reason you are not satisfied with our products or service please email us at supervisor@budgetpetcare.com and we promise to resolve your issue immediately.

Happy Shopping!

Customer Care Team

1-888-400-8410 (9 AM-6 PM CST) Mon-Sat
Supervisor@budgetpetcare.com


How would you rate BudgetPetCare?
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BudgetPetCare Reviews Summary

The company enjoys a generally positive reputation, particularly for its competitive pricing, quality products, and effective customer service. Many customers appreciate the free shipping policy and the availability of discounts, which contribute to significant savings on pet care supplies. However, concerns arise regarding delivery delays and communication issues, with some customers experiencing challenges in receiving timely updates or responses to inquiries. While the majority express satisfaction with the overall service, the company would benefit from enhancing its order tracking and customer support to address these recurring issues.

This summary is generated by AI, based on text from customer reviews

service
80
value
73
shipping
77
returns
31
quality
75
This company does not typically respond to reviews

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51,869 reviews
Ohio
1 review
5 helpful votes
Follow Erin S.
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I knew I was taking a chance when ordering from budgetpetcare.com, but I never imagined they would be so careless. I ordered Frontline Plus for Cats. I had the option to save money and purchase the U. K. product, but I paid the extra money to get the U.S. product. I received Frontline Plus for cats and ferrets from the U. K. They included a letter to let me know that this really is the same product that I ordered and to look at the active ingredients and their percentages to prove it. The ingredients in the product I received were actually higher in concentration than what I ordered. My veterinarian advised me to not use it on my cat.

I called to request a refund and the gentleman was very polite and stated they would email me a return shipping label. I still haven't received it. I went to their website and saw an email address to use "before I write a review." Clearly, this company has quite a few issues...

Date of experience: August 2, 2017
Illinois
1 review
0 helpful votes
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This is a cool feature to include with purchases. I'm always a little leery of buying anything online with a company for the first time, but the buysafe.com guarantee eased that anxiety completely. Combined with the low prices that you offer, the buySAFE guarantee made purchasing from your company a worry-free experience. Kudos!

Date of experience: August 2, 2017
Florida
1 review
2 helpful votes
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I ordered Frontline plus from budgetpetcare.com for my pup. He gets all these fleas in summers and my vet was not in town. So I searched for cheap online store for my pet and found this one. It was a good deal but was afraid to buy a product thinking how will it turn out. I read the description and called their toll free number to confirm every thing. They were very courteous and immediately placed my order. On receiving it in a week I applied it on my pup and yes it worked! All fleas disappeared in a day. Good product. I showed it to my vet and he said its a trusted brand and works well on dogs.

Date of experience: May 30, 2017
Georgia
1 review
0 helpful votes
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Budget Pet Care provides great pet products with swift delivery. It is one of the cost-effective online pet stores in our country. The great thing is that the company does not charge a single penny on shipping charges which makes the shopping for the pet products highly enticing from this store. I would definitely recommend these guys to all the pet owners because they are amazing.

Date of experience: April 25, 2017
California
1 review
10 helpful votes
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Ordered from this site and today an employee of theirs took my banking info, address, phone, email etc and purchased $44.93 US money in Starbucks U. K.

Date of experience: April 22, 2017
Kansas
1 review
1 helpful vote
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This online store is very easy to use. It is very easy to place orders on the store and there are lots of different brands of pet products available at the store at affordable prices. In fact my pet expenses have reduced by 40% since I have started purchasing pet products from this store. A great value for money.

Date of experience: March 29, 2017
Georgia
1 review
0 helpful votes
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It has been several years since I have been purchasing pet products from this company and every time I am amazed by the professionalism shown by these guys. They are very prompt in terms delivering the products and needless to say they are in excellent conditions. There are no shipping charges irrespective of the order placed which makes the shopping highly enticing. I have also had interaction with their customer representatives couple of times through their toll-free number while having problems in placing the orders on their store. They were very courteous and helped me placed the order. I also receive lots of newsletter and offers from this company which keeps me informed about the special discounts on the store. All in all, every pet owner should at least try this company once as it is one of the best stores in our country!

Date of experience: March 10, 2017
Oregon
1 review
3 helpful votes
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Ordered a product never received it and they would not refund me. Had to put stop payment. 3 months later my bank is still trying to get my money back.

Date of experience: March 2, 2017
California
1 review
0 helpful votes
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Brilliant services
February 28, 2017

The great thing about this company is the ease with which even novice internet users can place orders for their favorite brands. The products are delivered well within time in excellent conditions. I even receive their newsletter on a regular basis keeping me informed about the discounts running on the online store. I would definitely recommend this store to my friends and family.

Date of experience: February 28, 2017
New York
1 review
4 helpful votes
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I will never order from you guys again. My credit information was just stolen after placing an order from you. Buyer Beware, your site is not SECURE or your company is selling or giving away credit cards

Date of experience: February 6, 2017
1 review
0 helpful votes
Follow Anna T.
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These guys are one of the best in this business. They provide fast delivery, superlative products at a price that is highly reasonable. I am also amazed with their no shipping charges policy irrespective of the order size. Once I ordered an incorrect product and their customer service guy not only understood my problem, but also ordered the correct item instantly and refunded the difference amount. I believe that these guys are doing a great job and I will continue using them till anything drastic change comes up in their pricing policy.

Date of experience: January 31, 2017
1 review
0 helpful votes
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This online store has the best deals and discounts on pet care supplies in our country. I regularly receive newsletters from these guys reminding me about the deals that are currently available on the online store. I am amazed with the quality of the branded pet products these guys are selling, since the cost of these products is highly reasonable in comparison to other online pet stores. I will keep on getting pet products from this online store unless there is a drastic change in their pricing policy.

Date of experience: January 16, 2017
1 review
0 helpful votes
Follow Clotilde S.
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It has been a couple of months since I started getting pet care supplies from this company. The great thing about the shopping destination is that the prices of the products are highly competitive. I also found that these guys have branded pet products. These guys sell pet products without any shipping charges. I got the products on a timely basis and in excellent condition. I have already recommended this company to my sister and friends and would advise pet owners in our country to at least try this company once.

Date of experience: November 24, 2016
Tennessee
1 review
4 helpful votes
Follow Kimberly L.
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These people appear to be scammers. I ordered Frontline Plus for my cat and got taken for $18.99. It was immediately deducted from my debit card; but I haven't seen my order. All I can find for contact info is email addresses, to which this company does not reply. SCAMMERS! Do NOT do business with these people!

Date of experience: November 4, 2016
California
1 review
2 helpful votes
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Anyone aware that this company is not a U.S. company but a United Kingdom company? I now regret ordering Frontline from this company when I simply could have gone to Petco, etc. for the same product. Shipping takes 10-14 days; however, if the product is not received within that time frame, they will not do anything until 21 days have passed. After 7 days, I called to inquire as the location of the shipped product and was told that the product is just today "crossing the UK border". For all I know, this product could be coming from China as a knockoff for Frontline.

Date of experience: October 21, 2016
North Carolina
1 review
0 helpful votes
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My furry pal was badly injured in an accident recently. There was tremendous loss of blood and it was quite evident that I had to do something immediately to get him out of this predicament. Then I remembered First Aid Kit that I bought from this company couple of months back. It worked really great and now my furry pal is in great help. I would like to bring in notice to other pet owners that this company provides genuine and branded pet products at a freaking awesome price. I am extremely happy to have bought this product from this company. Thank you so much.

Date of experience: October 14, 2016
1 review
1 helpful vote
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Pet owner's delight...
September 30, 2016

This company has the makings of being one of the most sought destinations for pet owners. Every pet owner wants to get branded pet products at a reasonable price that does not affect the overall pet care budget. This company ensures that pet owners like me get all the pet products at a single destination at zero shipping charges. It has been six amazing months since I have been getting pet products from this online shopping extravaganza. So far I have only good things to say. I hope that these guys continue with the same pricing policy for long as they are doing an amazing job. Thank you so much!

Date of experience: September 29, 2016
New York
1 review
2 helpful votes
Follow Kimberly J.
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I always considered the retail pet store several blocks away from my house to be the best place to shop for pet care supplies. Oh boy! Was I wrong? Once I was not able to get deworming treatment for my doggy from there and so decided to get it from online. Searched and came across this company. I saw that the rates on this online store were highly reasonable, better than the ones I was getting. So, ordered several products. Received them in excellent condition within 10 days of order. Now my furry pal is free from worms and I am happy to have at last found an online store that provides branded products at a price that does not hurt my pockets!

Date of experience: September 24, 2016
1 review
2 helpful votes
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I bought pet products for the very first time from this company and the results have been amazing. Before purchasing the products I wanted to inquire about the company and so I called their customer care representatives at toll free number. The girl who received the call tried to help me by genuinely taking interest in my queries. I purchased the products and they were excellent. Needless to say, my furry pal is in top-notch condition. Thank you BudgetPetCare!

Date of experience: August 28, 2016
1 review
0 helpful votes
Follow Maude W.
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I live in a multi-pet household and with my income, it becomes very difficult to maintain the health of each one of them. Before a couple of weeks, I was even contemplating on giving up some of them due to my slack economical condition. But I came across this online store and saw the prices, which gave me a ray of hope that I could manage the expenses of my pet. I ordered several products and received them in excellent condition on a timely basis. The products were highly effective on the pets and now I have decided to purchase pet care supplies only from this company. Thank you so much BudgetPetCare for reducing my budget to 65%! I can now afford to keep my pets and maintain their health in an economical manner.

Date of experience: August 22, 2016