business logo of BudgetPetCare

BudgetPetCareReviews 1,255

4.8

From the business

BudgetPetCare.com sells Pet Supplies at affordable prices. We believe in excelling by providing quality product and excellent customer service. We have continuously worked towards providing quality brand name products at cheaper prices.

We are a Trusted Household Brand of thousands of US pet lovers. Since launching our site www.budgetpetcare.com we have served our customers with pride.

We Offer:

> Genuine Products
> Free Shipping on All Orders
> Free Vet Consultation
> 100% Re-Ship or Refund Guarantee
> 100% Money Back Guarantee
> 3-in-1 Buysafe Guarantee

We take pride in our service. If for any reason you are not satisfied with our products or service please email us at supervisor@budgetpetcare.com and we promise to resolve your issue immediately.

Happy Shopping!

Customer Care Team

1-888-400-8410 (9 AM-6 PM CST) Mon-Sat
Supervisor@budgetpetcare.com


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BudgetPetCare Reviews Summary

The company enjoys a generally positive reputation, particularly for its competitive pricing, quality products, and effective customer service. Many customers appreciate the free shipping policy and the availability of discounts, which contribute to significant savings on pet care supplies. However, concerns arise regarding delivery delays and communication issues, with some customers experiencing challenges in receiving timely updates or responses to inquiries. While the majority express satisfaction with the overall service, the company would benefit from enhancing its order tracking and customer support to address these recurring issues.

This summary is generated by AI, based on text from customer reviews

service
80
value
73
shipping
77
returns
31
quality
75
This company does not typically respond to reviews

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51,868 reviews
Florida
1 review
2 helpful votes
Follow Keith V.
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I have been a regular customer of this budgetpetcare site and have been highly satisfied with their customer services. About a month back I had ordered Frontline Plus for Dogs but they mistakenly sent me Frontline Plus for Cats. I was fuming with rage and contacted customer care right away. They told me to calm down and requested me to give them a couple of days to process the whole situation. After two days they contacted me saying that my request had been processed and that they will send me Frontline Plus for dogs within 10 days. It arrived after about 8 days and I thanked them for their prompt and smooth service. I did feel bad for being a bit rude with them.

Date of experience: May 22, 2019
Illinois
1 review
1 helpful vote
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It's a reliable site
April 28, 2019

I had used a couple of products which I bought from this site when I had a pup. Mostly, all of them were pretty good. There was this product called essential 6 which I found highly effective. For those 2-3 months when I used this product on my dog, her hair had actually turned silky and her growth had also increased. I would say I was lucky to have found this site where I got such a cool product for my dog. Had he lived more, I would have definitely continued purchasing this product for the rest of my life. I think these people are doing a great job by providing quality products at such affordable prices. I couldn't find the product this cheap on any other website.

Date of experience: April 26, 2019
New York
1 review
1 helpful vote
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I have noticed a lot of people complaining but only a handful will go out of their way and heap praise on a particular product selling website. I am one of those handfuls who actually praise something which deserves it. One such website is Budget Pet Care which sells pet care products.In my opinion, they are a complete website as they are not only very informative but navigability is top notch as well. Apart from that, their packaging is really good and the best part their products are really cheap and they have been working wonders on my kitties.

Date of experience: April 25, 2019
California
1 review
11 helpful votes
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Purchased a year's supply from them and it became obvious it wasn't doing the job. Thought it was site selling expired medication only to find out they sell counterfeit products - checked the EPA # and its on the list of counterfeit products that vendors are required to stop selling. Asked for refund and hope they'll honor it. I continue to be spammed by them despite unsubscribe from their mailing list and now get spammed by their sister companies Canada Pet Care and Budget Vet Care. Avoid at all costs.

Date of experience: December 10, 2018
Texas
1 review
1 helpful vote
Follow Barb F.
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I ordered Frontline Plus on Oct11. It is Oct 25 and I am still waiting! Why? Because I was told it came from a pharmacy in Australia and then it spent a week in Germany. It arrived in the US on the 23rd. I live in Iowa! Something that is in every pet store is traveling halfway across the world! I wonder what the package will look like if I ever get it?

Date of experience: October 25, 2018
Missouri
1 review
1 helpful vote
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Thank you for your time and your exeptional customer service. I have been a customer for aprox. 1years and have always been very satisfied.

Date of experience: August 1, 2018
Philippines
1 review
1 helpful vote
Follow William T.
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I had ordered Frontline Plus from this site. I wonder how I havent figured this site until last month. This is such an affordable pet site. I had checked prices of frontline plus on other sites too but these guys are giving the best offers on all their products. The product, the quality and the delivery was all fine. The stuff I ordered performed well on my dog and he is now free of external parasites. I am quite impressed with this site given my previous experience with other pet sites. Hope they continue to offer such exciting discounts on their products.

Date of experience: April 5, 2018
California
1 review
1 helpful vote
Follow Jason E.
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I live here in Florida with my pooch Jack. The site is a great place to shop branded pet items for my doggy. From flea and tick control, wormers and heart wormers to daily pet grooming items, I find everything here for my pets health. With the availability of such useful pet care products at low prices, the site has become my permanent caring partner for my dog overall well-being. There are few late deliveries to their name but I guess thats the story of every other pet site out there.

Date of experience: February 28, 2018
Texas
1 review
0 helpful votes
Follow Crystal H.
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I am a regular buyer of flea and tick products for my little pooch. The area around here at Texas requires me to involve flea control measures throughout the year. For saving time and energy, I opted for auto order program with Budget Pet Care. This ensures regular delivery of flea preventives at my home. I could not recall a single instance, when I received my order late. The time factor here is important because flea menace is a big cause of worry here. Till now, owing to regular supply of affordable flea and ticks treatment, I am able to keep my pet flea free. Thanks Budget Pet Care!

Date of experience: January 28, 2018
Florida
1 review
3 helpful votes
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Ive been paying way too much for years for my pets
Im a single mom on alimony and taking care of my childrens dogs and cats
Your prices are great and you offer equal generics - my vet never told me about!
I will always order from you
I told tons of people about your site!
And thank you guaranteeing your products and for the discount!

Date of experience: January 5, 2018
Florida
1 review
2 helpful votes
Follow Ida L.
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The person that took my order was friendly and helpful. Took his time to make sure my order was right, also they had my right address. For that helps me fill like I am a valued customer and that makes me happy. So keep up the good customer relation. I have been ordering for years with this company just for that reason. So keep up the great work. Take care and thank you.

Date of experience: November 6, 2017
Colorado
1 review
10 helpful votes
Follow Sherry R.
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I placed my order on Oct. 21st, said it would ship the next day. Didn't ship until the 23rd. They say free shipping, that's great. I called after a week and asked when I could expect my order. He said it would be atleast 10-14 BUSINESS days until you see your order. His response to why they don't list that info, was" It's in the FAQ'S."I said why would I look there when it says free shipping. Who would ever expect it to take 14 business days?! It's now Nov. 3rd, STILL NO NEXGARD, my dog was covered in fleas. I called again and they still can't tell me when it will be here!

Date of experience: November 3, 2017
Nevada
1 review
4 helpful votes
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I have been ordering my adopted Greyhound her frontline plus & rearguard meds for 3-4 years. My vet has tried to discourage me from ordering for various reasons; however, I have never had a problem with any of my orders (other than 1 time when they sent Frontline Gold, instead of Plus). Also, I pay twice the price with my vet purchase, which I cannot afford being on a fixed income. Yes, it does take an avg. Of 2 wks. To receive, which has never been an inconvenience (allow ample time). There is no need to worry the packaging is safe & secure, plus they include a guarantee.
I have also found the "ask the veterinarian feature to be helpful too.
I highly recommend Budget Pet Care to everyone!

Date of experience: October 24, 2017
Philippines
1 review
2 helpful votes
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This is my first time ordering from your website. I am very impressed, the prices are great and the free guarantee is something I have not seen before. What really rocked was the fact that you asked about my cat(s). I will definitely be a repeat customer. Thank you.

Date of experience: October 9, 2017
Florida
2 reviews
7 helpful votes
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I love this online store since it provides qualitative and branded pet products at a competitive price. The product descriptions are descriptive and accurate. The products are delivered on time with good conditions. The FREE SHIPPING policy of the company irrespective of the order size has really won my heart. Highly recommended BudgetPetCare.com!

Date of experience: September 23, 2017
California
2 reviews
4 helpful votes
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Where is my order?!'
September 3, 2017

Still waiting for my order and my new kitten needs the flea killer badly, I will never order anything from this company again. I called customer service and the representatives are very rude. I will never sacrifice a lower price for bad service. Not worth it!

Date of experience: September 3, 2017
Illinois
1 review
0 helpful votes
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Very professional
August 31, 2017

Always a pleasant transaction. We've been ordering from budget pet care for years and order is prompt and accurate. Mark was very helpful this time!

Date of experience: August 31, 2017
South Carolina
1 review
5 helpful votes
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Still no order
August 16, 2017

I ordered some Program flea medicine for my cat over 2 weeks ago. They took money out of my account soon as ordered. You can not track it and believe me customer service is rude ans could careless. Will be reporting them. No business should be run this way

Date of experience: August 16, 2017
New Jersey
1 review
3 helpful votes
Follow marion l.
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People are very nice to talk with and very helpful. Their prices are great.my experience with budget pet care is always great.

Date of experience: August 16, 2017
New Jersey
4 reviews
1 helpful vote
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Never had a problem.
August 15, 2017

I always use this site for ordering front line and heartgard for my Chihuahua. Easy ordering, no delivery issues. I have referred them to others who were also happy.

Date of experience: August 15, 2017