I placed my order on Oct. 21st, said it would ship the next day. Didn't ship until the 23rd. They say free shipping, that's great. I called after a week and asked when I could expect my order. He said it would be atleast 10-14 BUSINESS days until you see your order. His response to why they don't list that info, was" It's in the FAQ'S."I said why would I look there when it says free shipping. Who would ever expect it to take 14 business days?! It's now Nov. 3rd, STILL NO NEXGARD, my dog was covered in fleas. I called again and they still can't tell me when it will be here!