BudgetPetCare.com sells Pet Supplies at affordable prices. We believe in excelling by providing quality product and excellent customer service. We have continuously worked towards providing quality brand name products at cheaper prices. We are a Trusted Household Brand of thousands of US pet lovers. Since launching our site www.budgetpetcare.com we have served our customers with pride. We Offer: > Genuine Products > Free Shipping on All Orders > Free Vet Consultation > 100% Re-Ship or Refund Guarantee > 100% Money Back Guarantee > 3-in-1 Buysafe Guarantee We take pride in our service. If for any reason you are not satisfied with our products or service please email us at supervisor@budgetpetcare.com and we promise to resolve your issue immediately. Happy Shopping! Customer Care Team 1-888-400-8410 (9 AM-6 PM CST) Mon-Sat Supervisor@budgetpetcare.com
The company enjoys a generally positive reputation, particularly for its competitive pricing, quality products, and effective customer service. Many customers appreciate the free shipping policy and the availability of discounts, which contribute to significant savings on pet care supplies. However, concerns arise regarding delivery delays and communication issues, with some customers experiencing challenges in receiving timely updates or responses to inquiries. While the majority express satisfaction with the overall service, the company would benefit from enhancing its order tracking and customer support to address these recurring issues.
This summary is generated by AI, based on text from customer reviews
ATTENTION USA BUYERS! READ BELOW!
The website is UK based, BUT there is no mention of it on the site. Once you place the order the confirmation email does not say anything about shipping time ($4.99 - sounds like USPS, great), but once you get your second email that's where it says 12-17 business days - that's over 3 weeks max! I called and they told me the order is shipped and can't be canceled, you need to "refuse the delivery" to cancel, basically sit home and wait for the mailman to drop the package off. The "good news" is that the packages are being delivered to the US in about 7 days (a business I assume). Once you get the confirmation that the order is shipped, you still don't get the tracking number for another 2 days as I have been told on the phone, why? - probably because it's not shipped and they don't want to refund. This site is a scam for the US market! They work in the MEDICINE industry for pets with no consideration that medicine is something needed right away and not in 3 weeks, but they don't have the decency to post that they ship from the UK, because they are in the money making business, and not pet care. This is a legal scam!
First this place ships from Singapore or Salisbury UK. Lack of facts and transparency NOT found on their website or to call in. No proof ANY CONSUMER in USA receives their purchase within 14 days or 14 months!
I am desperate for cheap priced flea meds but must know it will not be BAD medicine that damages nervous system or kills my cat. I contacted ZOETIS in MN that makes REVOLUTION. They emailed me a 50% discount voucher to take to my vet. They recommended NEVER use a non prescription shop. But if you do. Verify it is Canadian or MEXICO. Zoetis has regional HQs in these countries. Sell direct to distributors. Canada and Mexico do not require RXs for flea meds. Zoetis gave me reason why USA does - too many pets were dying from off label OTCs. Americans were mis dosing. Not reading labels for guidance etc. so a dr must guide American pet owners.
Honestly a great shop! It's convenient to make orders once you've made an account, the prices are really good, and the customer care support is really helpful. The shipping had delays though, and it took almost 3 weeks to delivet, so I'll give it a 4 out of 5 stars.
Ordered Simparica trio for the whole year. Costed me half the price and came in like 9 days. Budgetpetcare is my goto going forward and I have referred them to many pet owners in my community. Thank you Budgetpetcare.
Slow to arrive due to international shipping (That was not made clear). Then misleading product / Not at all as they advertise. Advertise as Generic Heartguard but not the same active ingredients. One is the same but only 1/2 of the does of the real. None of the 2nd ingredient. Not happy and wanted to return. Now I have to pay for shipping overseas with tracking to get refund. Not in USA company so return shipping with tracking is over 1/2 the cost of the product, then with the shipping I paid to get it not worth even returning. I would not waste my time with them as VERY misleading.
My cat is so happy to have such an affordabile care. OK ok I am happy for my cat but this is, just love how you guys speak with our pets and how do you love them, so cool.
Easy to use. Great prices on products that cost so much more on other sites. It's great that you can earn credits with your order to apply on your next purchase. Plus the promotional discount are a bonus!
This is my second order of monthly tick pills for my dogs.
I get the product I want at a great price.
Can't best that anywhere else.
Thank you Budget Pet Care.
No issues. Received order promptly and was right items and right number at right price. Thanks.
Great deals! Glad I found this website. I have two labs and the trifecta heart worm medicine is very expensive and I found it for much cheaper here.
Best prices around, thank you! Fast shipping too. Please keep the discount coupons coming. The only thing lacking from your service if email confirmations of orders placed and notification of order shipped, but these are not deal-breakers.
So far I'm in love with this incredible online business! I have 10 rescue cats, so these prices are indeed very exciting, and after having read dozens of excellent reviews about the low prices and excellent customer service at BudgetPetCare, I decided to give it a try. We use 10 Seresto Cat flea collars every 8 months, and the difference between the current price at our usual supplier and the price we paid at BudgetPetCare was nearly $275! In addition, before BudgetPetCare charged our credit card and shipped the collars, they contacted us to verify the order. The collars were shipped within 48 hours, and arrived in just 10 days. Going forward, I will ALWAYS purchase these collars -- and any other supplies we use for our cattery that they carry -- from BudgetPetCare.
The prices are great on the products that you sell.
Everything went smooth. Received everything on time and was exactly as described.
Your service is great with cheaper prices but shipping is slow.
Wonderfully. Always superb service. I will be back to order again
Good just concerned with not putting vet info in yet for approval? Guess soon?
We Love Budget Pet Care, so easy to order and the prices are the BEST. The products are great and we are more than satisfied with your website.
This was an excellent experience. Fast, easy, & efficient!
Easy to navigate site, great price, fast free delivery.
Answer: Hello Dawn, We would like to assure you that all our products are genuine and are official versions manufactured by the same manufacturer who makes the equivalent product for the USA market. We only sell products from reputable and leading international brands. Shopping with us is no different than buying from your neighborhood vet or pet store. In addition, we meet the manufacturer's guarantee and you can be assured that every product we sell is of the highest quality. In case, you are not satisfied with the product after using it, we accept your claim for a refund as per our 100% satisfaction guarantee.
Answer: Hello Kelly, All the products we offer to sell on our wbesite do not require prescription from the country we ship i. E. Australia. However, our products are genuine and same as sold by the manufacturer in various countries. Hope this clarifies your question. Thank you!
Answer: Hello Sherry, We only sell products from reputable and leading international brands. All our products are genuine and are official versions manufactured by the same manufacturer who makes the equivalent product for the USA market. In addition, we meet the manufacturer's guarantee and you can be assured that every product we sell is of the highest quality.
Answer: Hi Isabel, Yes. Bravecto is approved for use in breeding, pregnant, and lactating dogs. Including Bravecto, all our products are genuine and are official versions manufactured by the same manufacturer who makes the equivalent product for the USA market.
Answer: Hi Kevin, We only sell products from reputable and leading international brands. All our products are genuine and are official versions manufactured by the same manufacturer who makes the equivalent product for the USA market. In addition, we meet the manufacturer's guarantee and you can be assured that every product we sell is of the highest quality. In case, you are not satisfied with the product after using it, we accept your claim for refund as per our 100% satisfaction guarantee.